Will find any excuse to charge you excesses I paid £30 - £40 per month for 5 years for pet insurance for rabbits and I wish I had just put it in a savings account as my rabbit developed a skin condition in 2021 and I visited the vet 4 separate occasions for treatment and Petplan found every reason to charge me an excess each time. If you use this company make sure you really understand the policy and what wording your vet or you use for each claim. A waste of nearly £3k :-( I wont make the mistake again.

Absolutely fantastic company Absolutely fantastic company, honestly couldn’t say enough good things about them, I wish I wasn’t leaving this review as it means my much loved dogs was unwell but sadly these things happen, petplan was there for me, the bill was no small amount either but it was paid in full without any hassle at all! They are fantastic and I wouldn’t be without it now.

Buyer beware…terrible! Buyer beware….terrible…terrible…terrible! Submitted for a new condition and claims were not paid because they said I did not submit within 90 day period. So that creates scenario that any issues I needed paid were within my deductible. Terrible customer service, tereible app, terrible communication, expensive and worthless when needed the most! Thanks for nothing Petplan or Fetch the dodo or whatever you call yourself these days! Corporate infighting and court fights have ruined this company.

Last year we purchased a Burmese kitten… Last year we purchased a Burmese kitten from a registered breeder in NZ. The kitten came with one month's insurance with Pet Plan. Unfortunately our kitten became unwell soon after we got him home. He had three acute viral infections and needed two nights acue treatment at the vets. When we went to claim the $2000 from Petplan- they declined stating the kitten became unwell on day 6 and their cover did not kick in until day 7. They did not reconsider in spite of correspondence and support from our vet.We informed the breeder who has now changed from Petplan. WE WILL NEVER DEAL WITH PETPLAN AGAIN.

Thank you, Stacy, for your assistance Thank you for your assistance, Stacy! Who knew getting my dog’s records would almost be as complex as my own? Today, finally, Stacy said she’d intervene and request those forms on my behalf so that our claims could be processed. 🤞🏾I appreciated Stacy’s patience and kindness. Please thank her for me.