Great Insurance company Great Insurance company! We bought a purebred maine coon and he came with 1 month trial pet plan insurance. Firstly wasn't sure if I need to buy it permanently but decided to go ahead and never didn't regret it. Little bit pricey but if your pet is unwell often it very helpful. We have life cover and dental which is great. ( as our kitten has juvenile gingivitis and I know he is covered for dental treatment and we do not need to worry about money). Easy communication, quick respond, quick payment. Recommend for sure.

Joseph and Elona best customer service I have had my pomeranian insured for almost 3 years now and had to unfortunately call for info on an upcoming surgery. Joseph Prater (Joe) did an amazing job answering all my questions and not rushing me off the phone. I can sense Joe has a passion for what he does and the entire petplan team. I also spoke with Elona earlier in the day who helped set my new pom puppy up for a plan. Elona also reviewed all options with me and even called me back upon my request. Elona and Joe your efforts do not go unnoticed, I hope someone from communications or management can pass this along.

Beware and double check your policy. Petplan added exclusions to policy after it had been issued and did not inform me of there addition. I decided to continue the insurance that came with my dog from a well known rescue centre. Petplan put so many exclusions on the policy, that it was pointless having the insurance. Petplan received a vet report saying no health problems with a dog and then exclude every part of the dog practically, and want to charge £700. I don't think so... I have cancelled the policy as it's not worth the paper its written on. It is very evident they do not want to insure animals that come from rescue centres even though they have been vet checked! I cannot think of any other reason for their actions. Also what is more worrying is the deception l experienced. I was sent a policy by email which had no exclusions, was informed that the underwriter would email me if there were exclusions. I got no email from the underwriter. I went online to set up my Petplan login 6 days later only to find they had added about 8 exclusions which covered practically every system of the dog. How sneaky is that Petplan. You are misleading your customers, adding things to their policy without informing them.

Hassle free! Pet Plan are easy to contact by telephone. Their call centre staff are most helpful. Claims form easy to fill out. Settlement was completed quickly. The whole process was without hassle. The best thing about Pet Plan is that we are able to give Mia our dog the best treatment possible. Thank you.

Save your money Save your money. Despite spending $1200.00 per year for insurance, Petplan finds a way to deny submitted claims. Recently submitted multiple claims for an ailment documented by my vet as unrelated to any previous condition. Petplan decided the ailment was a pre-condition and denied the claim. Asked the supervisor Don to kindly speak with my vet for a clearer explanation…obnoxiously declined. Found plan to be obstructive and self serving.