WITHOUT A FUSS!!! WITHOUT A FUSS!!!! As Noel says…..gods sake Despicable company where I funded my cats treatment… still advertising…. Go with Animal friends they pay 💰 like insurance companies should. Stop advertising, it’s embarrassing 😳!

Last year we purchased a Burmese kitten… Last year we purchased a Burmese kitten from a registered breeder in NZ. The kitten came with one month's insurance with Pet Plan. Unfortunately our kitten became unwell soon after we got him home. He had three acute viral infections and needed two nights acue treatment at the vets. When we went to claim the $2000 from Petplan- they declined stating the kitten became unwell on day 6 and their cover did not kick in until day 7. They did not reconsider in spite of correspondence and support from our vet.We informed the breeder who has now changed from Petplan. WE WILL NEVER DEAL WITH PETPLAN AGAIN.

Terrible Customer Service Great unless you have to deal with customer service... Forget getting service. Terrible!! If your lucky you might get one out of several who actually does their job and provides customer service. But they give you an answer that doesn't help then disconnect you from the chat without being able to respond.

Quality Service from Petplan We have been a customer of Petplan for many years. Unfortunately we have had to make a number of claims over the last few years, particularly for one of our cats. Petplan have been consistently quick and efficient in settling the claims and always with reasons and clear explanations for their decisions. Sadly we have just lost this cat and they offered their condolences, paid the claim and instigated cancellation of the policy. Whilst not the cheapest, they are worth every penny.

My insurance premiums have risen… My insurance premiums have risen excessively (over £200 this year alone (never claimed in 5 years) won’t budge on premiums so I informed them that I would not be renewing the policy when it was up in a few weeks time. Will be putting any savings made in our new policy into a savings account for any potential vets fees.