My credit card was comprised and since… My credit card was comprised and since you take your payments from it, it was denied as I changed cards. It took 4 calls and the help of a manger to successfully change the card to an active one. Representatives need training as all it took was to reinstate the coverage BEFORE changing cards. Why didn't the reps know to do this?

I canceled a policy before it started I canceled a policy before it started . I received a cancellation notice e mail and a notice in the mail that I would receive a refund within 20 days . They have repeatedly lied about the refund coming out ( tomorrow) several times . I finally cancelled the other policy I was carrying. If they can’t even process a refund correctly I don’t want them in charge of any of my medical bills . Buyer beware

slow paying on claims We filed 2 claims for my husband, they were received almost a month ago (2 days will be a month). One of the claims is showing pending on the portal for over a week, the other claim is not even showing on portal. One claims is for gall bladder removal but they went back 5 years on his medical history, gallbladder flair up is something that happens quickly. whenever we call for update we always get persons with such thick accentss we have to ask for other person. Main complaint is we have policy to help with missd pay, he missed 3 weeks work, we have poicy to help with missed income. Very slow paying not sure we will keep policy.

Inaccurate price estimates My optometrist was not able to get me an accurate quote for services before they finally went to bill for it. Whatever info they got about how much is covered was inaccurate and much higher at the point of billing.

Surebridge Accusation of Policy Lapse Surebridge accused us of letting my wife's policy lapse when they were paid by credit card every month, January to April. The May payment, when debited to the same credit card, was denied. Rather than call us about valid/invalid credit cards, you sent us an absurd letter about the policy lapse and grace period. We wasted 3 hours on the phone between Surebridge and Via Benefits straightening out your administrative and poor communication mistake. And why isn't the Surebridge Call Center in the USA? You should be ashamed of yourself for sending good jobs to Bogota, Colombia!