9 months and still no reimbursements I submitted for reimbursement in March. It is now December. They have asked for prior medical records 3 times now. I have gone to the prior medical DR who ALL say they sent the paperwork. The last time, I got the paperwork and sent in myself. I received another request 2 days ago. Complete run around. No ability to call anyone. Refusal in emails to call me back. BEWARE.

With Shelby or Shelly's help With Shelby or Shelly's help, I was able to get through the process of opening my folder with SureBridge. Without her, I don't think I would have ever gotten it done without help from someone who would come to our house. Your directions seemed to confusing to someone who is not good with computer technology. I thought I did it properly and SureBridge kept telling me what I entered was not correct. Eventually, I ended up calling and with Shelby's most appreciated help, I got the information you requested into your computer. Ask one of your Grandmom's or Great Grandmom's to help you come up with an easier way to enter your system. I feel like I am flying by the seat of my pants.

We were signed up with a Chesapeake UHC… We were signed up with a Chesapeake UHC policy even though we told the agent that we didn't want it. We have made several attempts to cancel it and they will not cancel it but continue to charge our credit card each month.

Inaccurate price estimates My optometrist was not able to get me an accurate quote for services before they finally went to bill for it. Whatever info they got about how much is covered was inaccurate and much higher at the point of billing.

Surebridge Accusation of Policy Lapse Surebridge accused us of letting my wife's policy lapse when they were paid by credit card every month, January to April. The May payment, when debited to the same credit card, was denied. Rather than call us about valid/invalid credit cards, you sent us an absurd letter about the policy lapse and grace period. We wasted 3 hours on the phone between Surebridge and Via Benefits straightening out your administrative and poor communication mistake. And why isn't the Surebridge Call Center in the USA? You should be ashamed of yourself for sending good jobs to Bogota, Colombia!