slow paying on claims We filed 2 claims for my husband, they were received almost a month ago (2 days will be a month). One of the claims is showing pending on the portal for over a week, the other claim is not even showing on portal. One claims is for gall bladder removal but they went back 5 years on his medical history, gallbladder flair up is something that happens quickly. whenever we call for update we always get persons with such thick accentss we have to ask for other person. Main complaint is we have policy to help with missd pay, he missed 3 weeks work, we have poicy to help with missed income. Very slow paying not sure we will keep policy.

Surebridge Accusation of Policy Lapse Surebridge accused us of letting my wife's policy lapse when they were paid by credit card every month, January to April. The May payment, when debited to the same credit card, was denied. Rather than call us about valid/invalid credit cards, you sent us an absurd letter about the policy lapse and grace period. We wasted 3 hours on the phone between Surebridge and Via Benefits straightening out your administrative and poor communication mistake. And why isn't the Surebridge Call Center in the USA? You should be ashamed of yourself for sending good jobs to Bogota, Colombia!

For the most part the insurance is… For the most part the insurance is good. It paid well on some prescription glasses. Our eye doctor no longer accepts eye med now. Dental has been pretty good, however, when it came time to get a yearly eye exam awhile back, they said I had no more money - that dental benefits had taken from eye??? Guess I don't understand how it works. Keeping it for now, except the premium just went up so remains to be seen.

My credit card was comprised and since… My credit card was comprised and since you take your payments from it, it was denied as I changed cards. It took 4 calls and the help of a manger to successfully change the card to an active one. Representatives need training as all it took was to reinstate the coverage BEFORE changing cards. Why didn't the reps know to do this?

I've used three of the benefits.. I've used three of the benefits... dental, vision and accidental injury. Dental helped me out a lot with 2 root canals and caps on those teeth. I've been visually impaired all my life so glasses always help. Then I'm self employed Hair stylist and those thinning shears took off part of my finger but was replaced and to know i was rewarded for this makes me feel some kind of way🤣🤣