Excellent Insurance & Service! Excellent service. Charges documented monthly, texted to you & clearly explained: base rate+mileage rate+office rate. Questions answered immediately during office hours. Requested policy changes processed accurately and quickly. Rates much better than other insurance companies for low mileage driving!!! Happy customer for 6 mo. Fortunately no claims 😊 to comment on... Marge S.

Claims department matches what you pay… Claims department matches what you pay for. Insurance is only useful if you are not involved in an accident. A car crashed into my car and mile auto has done nothing but added to a stressful situation. Even reached out to owner to share stressful situation and have not reached out to me. Will inform everyone I know about lack of professionalism. Lack of communication and follow up. Continued to apologize for mistakes once was called out. Response was, “this is the first time this has happened in my years working here.” Constantly putting blame on others.

Nicest Customer Service I have always been able to reach someone. I was sideswiped by a driver. Trying to go around me at a stop sign. She accelerated and totaled my car. No License and no insurance. I called from the scene of the accident. They followed up with me with an email. Explained the process. Gave me the adjusters name and number. They picked up my car. The only thing is. The towing company damaged my backseat with parts. So I would recommend taking pictures of your car. They were going to deduct $$_My car was in new condition. They corrected that. A reasonable payoff to my lender was sent via USPS. Problem with mail? I called. They overnighted a new payoff so I wouldn't get a 30 day late. One statement was wrong on my odometer reading. Listed more miles than I had driven? I called. Proved an error. It was corrected. My milage was 122k. Statement 125k? The amount per mile wasn't the same. Just pay attention to your statement and odometer correctness. You have pictures from the previous month. Odd about that. The Customer Service people are the nicest to deal with. The issues were resolved. Just being calm and explaining things works both ways ☺️

Yes it was a wonderful experience an im thankful for explaing everything I needed to know Yes it was a wonderful experience. Heather did a awesome job. Very helpful an super friendly. Which made my day because I woke up this morning teary eyed an depressed worrying about life. But Heather's bubbly spirit an humor make me feel so much better. I almost didn't wanna get off the phone with her. She explained everything accurately an im so glad I called today an she was the one to assist me. Never was she impatient with me or rushing me off the phone. She was very patient. I will always remember this call with this agent because I understand everything what was needed on this call an she truely uplifted my spirit! Keep her, every company an businesses need yall's Heather!!!!!

Had me digitally sign all the forms Had me digitally sign all the forms, take my odometer reading etc. The told me after calling 8 times that I had to reapply. Drop them like a bad habit. USELESS!!!