Cut off my insurance saying the bank… Cut off my insurance saying the bank declined my payment but the bank shows no decline. Didn't even notify me before cutting me off. Then say it will be another 7 days before they can get me insured and then what? Cancel me again for another 7 days? No thanks.

Yes it was a wonderful experience an im thankful for explaing everything I needed to know Yes it was a wonderful experience. Heather did a awesome job. Very helpful an super friendly. Which made my day because I woke up this morning teary eyed an depressed worrying about life. But Heather's bubbly spirit an humor make me feel so much better. I almost didn't wanna get off the phone with her. She explained everything accurately an im so glad I called today an she was the one to assist me. Never was she impatient with me or rushing me off the phone. She was very patient. I will always remember this call with this agent because I understand everything what was needed on this call an she truely uplifted my spirit! Keep her, every company an businesses need yall's Heather!!!!!

DONT DO IT SAVE YOURSELF. DO NOT GET THIS INSURANCE. Their customer service line says their hours of operation are from 9am-6pm. Yet I have called doing those business hours numerous times to get the message “our office is currently closed. I attempted to cancel my policy and have received no confirmation or reimbursement in 10days. I called the claims li e as it was the only way I could speak to a human. They said they have no knowledge of why customer service is always closed and cannot help me. ridiculous.

Nicest Customer Service I have always been able to reach someone. I was sideswiped by a driver. Trying to go around me at a stop sign. She accelerated and totaled my car. No License and no insurance. I called from the scene of the accident. They followed up with me with an email. Explained the process. Gave me the adjusters name and number. They picked up my car. The only thing is. The towing company damaged my backseat with parts. So I would recommend taking pictures of your car. They were going to deduct $$_My car was in new condition. They corrected that. A reasonable payoff to my lender was sent via USPS. Problem with mail? I called. They overnighted a new payoff so I wouldn't get a 30 day late. One statement was wrong on my odometer reading. Listed more miles than I had driven? I called. Proved an error. It was corrected. My milage was 122k. Statement 125k? The amount per mile wasn't the same. Just pay attention to your statement and odometer correctness. You have pictures from the previous month. Odd about that. The Customer Service people are the nicest to deal with. The issues were resolved. Just being calm and explaining things works both ways ☺️

They don’t report They don’t report so when you go look for other insurance it will be like you didn’t have insurance for however long you were with them. They “don’t record phone calls” so it doesn’t matter what they say to you, they won’t honor it when you call back to discuss it further.