Ask for Heather in Customer Service! Heather was just outstanding! I’m not going to go full into detail but the previous lady that I had talked to in customer service was super rude and gave me attitude when I was asking questions about a refund of mine. Heather, was so patient, calm and understanding and she broke down what I was refunded for, why, and went into detail about my questions. Not only that, but she was so sweet and just made a weight lift off my shoulders. Heather if you’re reading this, thank you again for really helping me!!

Claims department matches what you pay… Claims department matches what you pay for. Insurance is only useful if you are not involved in an accident. A car crashed into my car and mile auto has done nothing but added to a stressful situation. Even reached out to owner to share stressful situation and have not reached out to me. Will inform everyone I know about lack of professionalism. Lack of communication and follow up. Continued to apologize for mistakes once was called out. Response was, “this is the first time this has happened in my years working here.” Constantly putting blame on others.

Stellar Experience I had such stellar experience with Alexandra Waters from the Austin location. She was so patient, professional, and courteous. If customer service was in a diet then her picture would be next to it. Best customer service experience of the year thus far!!

Yes it was a wonderful experience an im thankful for explaing everything I needed to know Yes it was a wonderful experience. Heather did a awesome job. Very helpful an super friendly. Which made my day because I woke up this morning teary eyed an depressed worrying about life. But Heather's bubbly spirit an humor make me feel so much better. I almost didn't wanna get off the phone with her. She explained everything accurately an im so glad I called today an she was the one to assist me. Never was she impatient with me or rushing me off the phone. She was very patient. I will always remember this call with this agent because I understand everything what was needed on this call an she truely uplifted my spirit! Keep her, every company an businesses need yall's Heather!!!!!

DON'T USE MILE AUTO! DON'T USE MILE AUTO!! I ignored all the terrible reviews here and used them anyways but they are a TERRIBLE company! They have poor customer service. Jeannie Rappold and the poor customer service would treat you like SCUM. I was extremely fortunate enough to gain more from them than I spent