Yes it was a wonderful experience an im thankful for explaing everything I needed to know Yes it was a wonderful experience. Heather did a awesome job. Very helpful an super friendly. Which made my day because I woke up this morning teary eyed an depressed worrying about life. But Heather's bubbly spirit an humor make me feel so much better. I almost didn't wanna get off the phone with her. She explained everything accurately an im so glad I called today an she was the one to assist me. Never was she impatient with me or rushing me off the phone. She was very patient. I will always remember this call with this agent because I understand everything what was needed on this call an she truely uplifted my spirit! Keep her, every company an businesses need yall's Heather!!!!!

This low budget ass insurance is… This low budget ass insurance is garbage literally they never answer the phone it’s like 3 of them and they all Ack slow told me the system was down couldn’t honor my towing call back in the Morning i call back she said u have to send in a receipt why wouldn’t you tell Me that in the first place my car been sitting for days better yet why did I add it if it can’t be used then said her manager told her to tell Me that then I call him he said he gotta talk to the managers he gone call me back in 10 Mins this insurance company is wack and I’m definitely canceling they ass asap it’s only 3 of them u are not speaking with anyone new they no It’s u calling as well Reasons why they take forever to answer

Mile Auto has no sense of good work… Mile Auto has no sense of good work ethics. They are broad daylight thieves. I had the unfortunate experience of dealing with Mile Auto, and I must express my profound disappointment with the level of service I received. From start to finish, my interactions with the company were nothing short of frustrating and disheartening. I was overcharged for a premium and when I asked them about it, they kept evading the question and gave unreasonable explanations. I kept pushing until they finally said they had a problem with their system. First and foremost, I'm glad I did my due diligence, otherwise I would have been cheated. Mile Auto are crooks

Had me digitally sign all the forms Had me digitally sign all the forms, take my odometer reading etc. The told me after calling 8 times that I had to reapply. Drop them like a bad habit. USELESS!!!

Claims department matches what you pay… Claims department matches what you pay for. Insurance is only useful if you are not involved in an accident. A car crashed into my car and mile auto has done nothing but added to a stressful situation. Even reached out to owner to share stressful situation and have not reached out to me. Will inform everyone I know about lack of professionalism. Lack of communication and follow up. Continued to apologize for mistakes once was called out. Response was, “this is the first time this has happened in my years working here.” Constantly putting blame on others.