Nicest Customer Service I have always been able to reach someone. I was sideswiped by a driver. Trying to go around me at a stop sign. She accelerated and totaled my car. No License and no insurance. I called from the scene of the accident. They followed up with me with an email. Explained the process. Gave me the adjusters name and number. They picked up my car. The only thing is. The towing company damaged my backseat with parts. So I would recommend taking pictures of your car. They were going to deduct $$_My car was in new condition. They corrected that. A reasonable payoff to my lender was sent via USPS. Problem with mail? I called. They overnighted a new payoff so I wouldn't get a 30 day late. One statement was wrong on my odometer reading. Listed more miles than I had driven? I called. Proved an error. It was corrected. My milage was 122k. Statement 125k? The amount per mile wasn't the same. Just pay attention to your statement and odometer correctness. You have pictures from the previous month. Odd about that. The Customer Service people are the nicest to deal with. The issues were resolved. Just being calm and explaining things works both ways ☺️

DON'T USE MILE AUTO! DON'T USE MILE AUTO!! I ignored all the terrible reviews here and used them anyways but they are a TERRIBLE company! They have poor customer service. Jeannie Rappold and the poor customer service would treat you like SCUM. I was extremely fortunate enough to gain more from them than I spent

Claims department matches what you pay… Claims department matches what you pay for. Insurance is only useful if you are not involved in an accident. A car crashed into my car and mile auto has done nothing but added to a stressful situation. Even reached out to owner to share stressful situation and have not reached out to me. Will inform everyone I know about lack of professionalism. Lack of communication and follow up. Continued to apologize for mistakes once was called out. Response was, “this is the first time this has happened in my years working here.” Constantly putting blame on others.

Excellent Insurance & Service! Excellent service. Charges documented monthly, texted to you & clearly explained: base rate+mileage rate+office rate. Questions answered immediately during office hours. Requested policy changes processed accurately and quickly. Rates much better than other insurance companies for low mileage driving!!! Happy customer for 6 mo. Fortunately no claims 😊 to comment on... Marge S.

RUDE CUSTOMER SERVICE AND NO MANNERS TO TAKE YOUR MONEY I got this so-called insurance because I am a Senior Citizen and sadly have to have Insurance according to STATE LAWS that are out in place to rip off the public( Major RIPOFF) even though I do not DRIVE anywhere due to working from home. I started out paying $24.00 a month ' and then after 6 months they raised it to $30.00 a month...Get this, same Odometer number and more money..What a rip-off as usual. I tried to call today, to see why I didn't get my renewal information , and was told I was cancelled due to another Insurance Company has bought them out..Oh and that after being hung up on numerous times and rudely spoken to by one of the claims people ( female) and talking to me like I am so kind of MORON.Not Appreciated at all. I say never ever deal with this SO called Insurance people..Reminds me of a "Bait and Switch" Company..Or an elaborate Ponzi Scheme to screw you out of your money.