Be Warned!!! Please beware of this company that preys on the elderly! My parents have been paying into their JH long term care plan since 1997. This last year, while tending to my father as he was dying, my 83 year old mother became eligible to start her long term care payments. But because during this time of stress she lost track of her account and missed 4 payments, the account was reduced so she can only recoup 20% of what she paid into it. So she paid $42,000 into the account over 21 years, and now that she is in assisted living and needs the income she has been paying for, the most she can receive back is $8400, which covers about 2 months. Please read the fine print and make sure someone is managing your account if you go with this company. But better not to take on John Hancock because if you slip up one time, you will lose.

John Hancock Vitality will change your life! I have loved being a part of the John Hancock Vitality program. Not only do I have incredible and reliable insurance coverage, the Vitality program has helped me to stay focused on my fitness goals! JHV has rewarded my efforts with gift cards, grocery discounts and an end-of-year rebate on my premiums....all for just for working to be a happier and healthier person. I now pay more attention to preventative healthcare, my sleep patterns and my food choices. Oh yeah, a free Apple Watch was a nice bonus too! I would highly recommend getting coverage through John Hancock insurance AND joining the Vitality program. You will love it! It will change your life!

Faulty app I think if you have the app open to time your workout and it comes time to submit and you gets “oops something went wrong “ . There should be some way for this vitality app to still have the information that the work out took place at the gym location and time. Having to mow provide proof of work out because of faulty app is annoying. It happens too often. Defeat the purpose of using the app.

Terrible-do not purchase insurance if… Terrible-do not purchase insurance if you can help it. I went on the vitality program when I purchased insurance because they were offering a "free" Apple watch. Well, I'm a year into it and all the steps/activities I do during the day to get my Vitality points in are not being counted towards my free payment. So I've been getting charged for the watch when I shouldn't. Have reached out multiple times to get help from John Hancock and it's like nobody ever works there, you can't get one person on the phone to get an answer once you're a customer. SCAM-do not sign up with them!

Horrible product, horrible service. My (ex) financial advisor sold me an annuity, claiming it was an investment. It seemed very complicated but I trusted him. After we parted ways, I looked into it, and found that this really profited the company (and probably him). It is worth less than when I bought it, after many years, and they take their cut no matter what. The company denies any responsibility. To make matters worse, the customer service is bad. I had to call many times to find out what was going on. Today, for some reason the website did not work (I was just trying to get their phone number). I had to call their tech support who could not explain it, so had to get a new password. Then I called, was verified, was finally transferred to an agent who wanted to verify me yet again (3rd time today, 2nd time in that call). I hung up in disgust.