George Carofino
GBWe have JH LTC and recently I was… We have JH LTC and recently I was diagnosed with stage four lung cancer. The Oncologist have said not to have anyone come into our house since with my diagnosis if I were to have Covid 19 it would be a death sentence. I qualify for benefits as well as waiver of premium, we have our daughter move back home to help and we requested JH to honor the waiver of premium and we are requesting NO MONETARY BENEFITS. They refused unless we accept having strangers come into house. One would think they would honor this request knowing how dangerous this virus is along with a letter from our doctor.
Nancy Hamilton
GBWorst company ever Worst company ever. They told me we had no life insurance policy. 3 years later they now have one ? And want all the death info again. It's like reliving the death !! DO NOT USE TIS COMPANY. TALK bout getting screwed at en of life. Customer service from China is unable to understand. Worst ever
Lakisha Mosley
GBI’ve had so many issues trying to update payment I’ve had so many issues trying to update my payment method. Was told ppl would get back to me. One time acct was drafted when it wasn’t supposed to be. Incurred a $50 overdraft fee that was supposed to be sent to me by John Hancock. Never got it. All around bad experience.
Jeni Calhoun
GBGreat Staff but more tools needed Great staff but John Hancock needs to provide them with the tools to be greater. Nico was awesome but unfortunately updated information wasn't available to him. The promotion is the Apple watch but no information regarding utilizing android devices was available, I had to look it up. He also mentioned that the Apple Watch 5 was available, yet I just received an email that it won't be available until November. In regards to policies, amazing. He was able to find an affordable plan to fit my needs without over pressuring me into unneeded coverage. There just needs to be better continuity between Vitality and the sales agents.
KJ
GBPlatinum Status does not equal 15% premium refund While I enjoyed reaching Platinum status, mathematically, the premium refund that was sent to me did not equate to 15%. This has left a feeling of false advertising.