JH Customer Service Sucks! A former employer rolled over my 401K to an annuity with John Handcock. I have been on the phone for over two hours, transferred to other departments all over the world, and still am no closer to getting this resolved. What a complete waste of time. I saw other reviews that put JH in a very terrible light. I now know why they received the reviews the did...their customer service sucks!

Great Staff but more tools needed Great staff but John Hancock needs to provide them with the tools to be greater. Nico was awesome but unfortunately updated information wasn't available to him. The promotion is the Apple watch but no information regarding utilizing android devices was available, I had to look it up. He also mentioned that the Apple Watch 5 was available, yet I just received an email that it won't be available until November. In regards to policies, amazing. He was able to find an affordable plan to fit my needs without over pressuring me into unneeded coverage. There just needs to be better continuity between Vitality and the sales agents.

Be Warned!!! Please beware of this company that preys on the elderly! My parents have been paying into their JH long term care plan since 1997. This last year, while tending to my father as he was dying, my 83 year old mother became eligible to start her long term care payments. But because during this time of stress she lost track of her account and missed 4 payments, the account was reduced so she can only recoup 20% of what she paid into it. So she paid $42,000 into the account over 21 years, and now that she is in assisted living and needs the income she has been paying for, the most she can receive back is $8400, which covers about 2 months. Please read the fine print and make sure someone is managing your account if you go with this company. But better not to take on John Hancock because if you slip up one time, you will lose.

Faulty app I think if you have the app open to time your workout and it comes time to submit and you gets “oops something went wrong “ . There should be some way for this vitality app to still have the information that the work out took place at the gym location and time. Having to mow provide proof of work out because of faulty app is annoying. It happens too often. Defeat the purpose of using the app.

Terrible-do not purchase insurance if… Terrible-do not purchase insurance if you can help it. I went on the vitality program when I purchased insurance because they were offering a "free" Apple watch. Well, I'm a year into it and all the steps/activities I do during the day to get my Vitality points in are not being counted towards my free payment. So I've been getting charged for the watch when I shouldn't. Have reached out multiple times to get help from John Hancock and it's like nobody ever works there, you can't get one person on the phone to get an answer once you're a customer. SCAM-do not sign up with them!