AB
GBTerrible communication Terrible communication. I have to send multiple follow up emails just to get a response. They also get the claims wrong. Takes forever for the money to be reimbursed, if they even get it right. The customer service at Broadspire is even worse. PICK ANOTHER PET INSURANCE
Barbara Gibson
GBPoor Comunication I receive an email stating the adjuster… I received an email stating the adjuster had accepted the claim but there is no information except a number and the amount. I have no idea from which month reoccurring claim is. Even a date would help. A photo of the paperwork would be even better. Frustrating company although the customer service is very good.
Louise Perry
GBWell once Trusted Pals and I got on the… Well once Trusted Pals and I got on the same page everything went quite well regarding claims filed and paid. I was very disappointed when they decided to no longer provide Insurance for pet's. However, I'm glad they decided they would pay any claims filed before termination date September 2, 2023. Thanks again staff for everything.
Jen La Bella
GBNot-so-Trusted Pal “Trusted Pals”. What an ironic name for a company so untrustworthy. In 2021 we enrolled our senior dogs, paid our monthly fees on time, but were sent a cancellation notice in early 2023. They kicked us off because they were “no longer covering pet insurance”, YET they are still in business with no end date. And we and our senior dogs with preexisting conditions are screwed. This company is unethical and there need to be consequences.
Brenda Reed
GBMy mom told me to take care of our dog My mom told me to take care of our dog, because she is too old to go to vet visits. I decided to get pet insurance via TrustedPals. I online paid, but then, no policy number email received. Any email I received, I was to register in the portal in the website. I tried to do this but my only option was to get a quote. I am suppose to know my Pet Parent ID to get on the portal, but no email received on this. I tried to cancel policy because I changed my mind, deciding to use an insurance my vet is familiar with. I called, spoke with rep, and was told I can't cancel unless she speaks with my 90 year old mother. On signing up, and paying, they did not require my mother's authorization.