I am so disappointed I am so disappointed. They close down and won't pay me the claim I have for my dog's dental that would fall under illness not wellness because she has gingervitis. They owe me 90% of the bill. I try to call numerous times and get the run around. I filed this claim on 11/1/2023. No wonder they went out of business. I will go and file a judgement against them in small claims court.

Cancelled pet insurance for same reason… Cancelled pet insurance for same reason as poster below. Feeling robbed of thousands of dollars with only 1 ever claim reimbursed. They mailed me a letter to an invalid address and that was their ONLY means of notification re: discontinuing service. Took my dog to the vet, (ofc after their termination date) since I had no knowledge of insurance termination and now these things will be considered pre-existing. Realllly cool.... terrible business

Not-so-Trusted Pal “Trusted Pals”. What an ironic name for a company so untrustworthy. In 2021 we enrolled our senior dogs, paid our monthly fees on time, but were sent a cancellation notice in early 2023. They kicked us off because they were “no longer covering pet insurance”, YET they are still in business with no end date. And we and our senior dogs with preexisting conditions are screwed. This company is unethical and there need to be consequences.

Well once Trusted Pals and I got on the… Well once Trusted Pals and I got on the same page everything went quite well regarding claims filed and paid. I was very disappointed when they decided to no longer provide Insurance for pet's. However, I'm glad they decided they would pay any claims filed before termination date September 2, 2023. Thanks again staff for everything.

My disappointment is over the top! I have spent quite a bit to insure my healthy cat with Trusted Pals, and now that I have a claim (after paying almost $3000 in yearly premiums), they are refusing to cover the exam and blood work to determine her problems. No response to repeated emails--Brenda and Stuart are very nice but ineffectual. And I did not know that they are going out of the pet insurance business in Oct. 2023. I only found this out when I logged in to their website, where they put in a one-liner indicating this info. They did not even have the courtesy to send me a letter to this effect.