Year 2 - Expensive, Opaque, & Insufficient After my poor review last year - I was contacted by a company representative who kindly managed to FINALLY get my claims reviewed and paid. Silly me, I decided to give them a second chance this year - so renewed my policy. It is the same story - weeks to pay claims, and when they do, they have no explanation of what is being denied (I have illness, accident AND WELLNESS), but I get paid <$100 on $300++ claims. For the amount of money I pay monthly, plus deductible, +co-pays and the hassle of chasing down every claim, this company is not worth it, and I'll be switching plans this year.

My mom told me to take care of our dog My mom told me to take care of our dog, because she is too old to go to vet visits. I decided to get pet insurance via TrustedPals. I online paid, but then, no policy number email received. Any email I received, I was to register in the portal in the website. I tried to do this but my only option was to get a quote. I am suppose to know my Pet Parent ID to get on the portal, but no email received on this. I tried to cancel policy because I changed my mind, deciding to use an insurance my vet is familiar with. I called, spoke with rep, and was told I can't cancel unless she speaks with my 90 year old mother. On signing up, and paying, they did not require my mother's authorization.

After looking at what felt like a… After looking at what felt like a million pet insurance companies I finally found TrustedPals. What I loved the most was that they didn't allocate how I was able to use the money within the 'wellness plan'. Any time I've ever had a question regarding a claim, I always get a quick response and these people are the nicest around. It feels like the Chik-fil-a of pet insurance companies! I love my pup like he's my child, so finding a company that I felt looked out for his best interests was non-negotiable.

DAY 127! Update Day 127! Still waiting. Trustedpals still NOT TO BE TRUSTED! FINALLY got claim approved...but their mail takes 3 weeks. SERIOUSLY? THREE WEEKS? PONY EXPRESS FROM ALASKA? TEN DAYS IS FALSE ADVERTISING!

Would not recommend Would not recommend. Only responded and accepted my three-month old claim after I filed a complaint with my state insurance commissioner. I'd receive emails with the excuse they were "waiting on Broadspire". The website is very poorly designed, which I only realized after submitting a claim. There's no way to track your claim and get any status. You must also go through two-factor authentication every login, which is annoying. I tried to save money with what looked like good insurance, but it seems I'll have to pay a lot more.