Poor Comunication I receive an email stating the adjuster… I received an email stating the adjuster had accepted the claim but there is no information except a number and the amount. I have no idea from which month reoccurring claim is. Even a date would help. A photo of the paperwork would be even better. Frustrating company although the customer service is very good.

Not-so-Trusted Pal “Trusted Pals”. What an ironic name for a company so untrustworthy. In 2021 we enrolled our senior dogs, paid our monthly fees on time, but were sent a cancellation notice in early 2023. They kicked us off because they were “no longer covering pet insurance”, YET they are still in business with no end date. And we and our senior dogs with preexisting conditions are screwed. This company is unethical and there need to be consequences.

I am a retired legal assistant well… I am a retired legal assistant well used to research. I researched over 30 pet insurers prior to insuring my Baby Bear with Trusted Pals. I choose them because they actually insure routine things no one else covers. So far, i have submitted no claims, but i do have a bill for 6 months of flea and tick medication vet prescribed and understand it is covered so i would be happy to upgrade my review and let you all know how it goes. I have told alk my friends and Papillion breeders about Trusted Pals too and hope they join the Trusted Pals family with their fur babies.

3.5 months for claim to be processsed Trusted Pals has paid what I have insurance for. So far, luckily, just routine claims. (I pay extra for routine care). However, it took OVER THREE MONTHS to pay my last claim. With he amount of competition in the marketplace, if this happens again, I will switch companies.

Well once Trusted Pals and I got on the… Well once Trusted Pals and I got on the same page everything went quite well regarding claims filed and paid. I was very disappointed when they decided to no longer provide Insurance for pet's. However, I'm glad they decided they would pay any claims filed before termination date September 2, 2023. Thanks again staff for everything.