TrustedPals Pet Insurance

12421 Meredith Drive, 50323, Urbandale, United States
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2.35
Based on 20 Reviews

5

30.00%

4

0.00%

3

0.00%

2

15.00%

1

55.00%
About TrustedPals Pet Insurance

TrustedPals pet insurance was created to make sure no dog or cat gets left behind. That doesn’t just mean looking after every whisker for pets who have our pet insurance plan. It means donating 1% of all the profits to help pets who have lost their homes after a natural disaster. After looking at all the pet insurance companies in the market, we couldn’t find a single dog insurance and cat insurance program that cared more about pets than the insurance process. So, we decided to create our own. In 6 months, we built up our pet insurance program from scratch to make sure every pet gets the care they deserve. And from market-leading coverage to all the upcoming added extras that pets (and their humans) are sure to love, we’re determined to make a real difference in the world of pet insurance.

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Rachel Cintron
GB

Year 2 - Expensive, Opaque, & Insufficient After my poor review last year - I was contacted by a company representative who kindly managed to FINALLY get my claims reviewed and paid. Silly me, I decided to give them a second chance this year - so renewed my policy. It is the same story - weeks to pay claims, and when they do, they have no explanation of what is being denied (I have illness, accident AND WELLNESS), but I get paid <$100 on $300++ claims. For the amount of money I pay monthly, plus deductible, +co-pays and the hassle of chasing down every claim, this company is not worth it, and I'll be switching plans this year.

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Miss Hannah Ohlson
GB

Pet Insurance is a must! TrustedPals has been excellent so far! Nearly immediately after getting my rescue dog, she came down with HGE, which required an overnight emergency hospital stay. I would have had to pay nearly $2k out of pocket if I hadn't had pet insurance. The claim process was incredibly smooth, and I love that they cover vaccinations and other care as well! Such a good deal for my peace of mind, and given the aforementioned emergency, TrustedPals has already paid for itself for over 3 years.

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Erin Millinoff
GB

After looking at what felt like a… After looking at what felt like a million pet insurance companies I finally found TrustedPals. What I loved the most was that they didn't allocate how I was able to use the money within the 'wellness plan'. Any time I've ever had a question regarding a claim, I always get a quick response and these people are the nicest around. It feels like the Chik-fil-a of pet insurance companies! I love my pup like he's my child, so finding a company that I felt looked out for his best interests was non-negotiable.

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Beez
GB

Great Choice After reviewing many insurance plans, we decided on TrustedPals and are glad we did. The rates are reasonable and cover many things. We included the Wellness Plan which came in very handy when our adopted dog needed to be brought up to date in all her shots and to have her spay surgery. TrustedPals quickly approved the claims and deposited the funds directly into our account in a timely manner. I would like to be able to see our claims on our account when we log into the website. Hopefully that will possible soon.

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Jen La Bella
GB

Not-so-Trusted Pal “Trusted Pals”. What an ironic name for a company so untrustworthy. In 2021 we enrolled our senior dogs, paid our monthly fees on time, but were sent a cancellation notice in early 2023. They kicked us off because they were “no longer covering pet insurance”, YET they are still in business with no end date. And we and our senior dogs with preexisting conditions are screwed. This company is unethical and there need to be consequences.

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