Rachel Cintron
GBYear 2 - Expensive, Opaque, & Insufficient After my poor review last year - I was contacted by a company representative who kindly managed to FINALLY get my claims reviewed and paid. Silly me, I decided to give them a second chance this year - so renewed my policy. It is the same story - weeks to pay claims, and when they do, they have no explanation of what is being denied (I have illness, accident AND WELLNESS), but I get paid <$100 on $300++ claims. For the amount of money I pay monthly, plus deductible, +co-pays and the hassle of chasing down every claim, this company is not worth it, and I'll be switching plans this year.
Beez
GBGreat Choice After reviewing many insurance plans, we decided on TrustedPals and are glad we did. The rates are reasonable and cover many things. We included the Wellness Plan which came in very handy when our adopted dog needed to be brought up to date in all her shots and to have her spay surgery. TrustedPals quickly approved the claims and deposited the funds directly into our account in a timely manner. I would like to be able to see our claims on our account when we log into the website. Hopefully that will possible soon.
Betty Diehl
GBI am so disappointed I am so disappointed. They close down and won't pay me the claim I have for my dog's dental that would fall under illness not wellness because she has gingervitis. They owe me 90% of the bill. I try to call numerous times and get the run around. I filed this claim on 11/1/2023. No wonder they went out of business. I will go and file a judgement against them in small claims court.
Yaro Kasear
GBTook them months to approve my claim Took them months to approve my claim, which just went straight into my deductible, so I'm still basically just out of pocket. Pet insurance is never worth it, folks.
AB
GBTerrible communication Terrible communication. I have to send multiple follow up emails just to get a response. They also get the claims wrong. Takes forever for the money to be reimbursed, if they even get it right. The customer service at Broadspire is even worse. PICK ANOTHER PET INSURANCE