My mom told me to take care of our dog My mom told me to take care of our dog, because she is too old to go to vet visits. I decided to get pet insurance via TrustedPals. I online paid, but then, no policy number email received. Any email I received, I was to register in the portal in the website. I tried to do this but my only option was to get a quote. I am suppose to know my Pet Parent ID to get on the portal, but no email received on this. I tried to cancel policy because I changed my mind, deciding to use an insurance my vet is familiar with. I called, spoke with rep, and was told I can't cancel unless she speaks with my 90 year old mother. On signing up, and paying, they did not require my mother's authorization.

Well once Trusted Pals and I got on the… Well once Trusted Pals and I got on the same page everything went quite well regarding claims filed and paid. I was very disappointed when they decided to no longer provide Insurance for pet's. However, I'm glad they decided they would pay any claims filed before termination date September 2, 2023. Thanks again staff for everything.

Would not recommend Would not recommend. Only responded and accepted my three-month old claim after I filed a complaint with my state insurance commissioner. I'd receive emails with the excuse they were "waiting on Broadspire". The website is very poorly designed, which I only realized after submitting a claim. There's no way to track your claim and get any status. You must also go through two-factor authentication every login, which is annoying. I tried to save money with what looked like good insurance, but it seems I'll have to pay a lot more.

3.5 months for claim to be processsed Trusted Pals has paid what I have insurance for. So far, luckily, just routine claims. (I pay extra for routine care). However, it took OVER THREE MONTHS to pay my last claim. With he amount of competition in the marketplace, if this happens again, I will switch companies.

Poor Comunication I receive an email stating the adjuster… I received an email stating the adjuster had accepted the claim but there is no information except a number and the amount. I have no idea from which month reoccurring claim is. Even a date would help. A photo of the paperwork would be even better. Frustrating company although the customer service is very good.