TrustedPals Pet Insurance

12421 Meredith Drive, 50323, Urbandale, United States
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2.35
Based on 20 Reviews

5

30.00%

4

0.00%

3

0.00%

2

15.00%

1

55.00%
About TrustedPals Pet Insurance

TrustedPals pet insurance was created to make sure no dog or cat gets left behind. That doesn’t just mean looking after every whisker for pets who have our pet insurance plan. It means donating 1% of all the profits to help pets who have lost their homes after a natural disaster. After looking at all the pet insurance companies in the market, we couldn’t find a single dog insurance and cat insurance program that cared more about pets than the insurance process. So, we decided to create our own. In 6 months, we built up our pet insurance program from scratch to make sure every pet gets the care they deserve. And from market-leading coverage to all the upcoming added extras that pets (and their humans) are sure to love, we’re determined to make a real difference in the world of pet insurance.

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annie oakley
GB

My disappointment is over the top! I have spent quite a bit to insure my healthy cat with Trusted Pals, and now that I have a claim (after paying almost $3000 in yearly premiums), they are refusing to cover the exam and blood work to determine her problems. No response to repeated emails--Brenda and Stuart are very nice but ineffectual. And I did not know that they are going out of the pet insurance business in Oct. 2023. I only found this out when I logged in to their website, where they put in a one-liner indicating this info. They did not even have the courtesy to send me a letter to this effect.

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Erin Millinoff
GB

After looking at what felt like a… After looking at what felt like a million pet insurance companies I finally found TrustedPals. What I loved the most was that they didn't allocate how I was able to use the money within the 'wellness plan'. Any time I've ever had a question regarding a claim, I always get a quick response and these people are the nicest around. It feels like the Chik-fil-a of pet insurance companies! I love my pup like he's my child, so finding a company that I felt looked out for his best interests was non-negotiable.

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Miss Hannah Ohlson
GB

Pet Insurance is a must! TrustedPals has been excellent so far! Nearly immediately after getting my rescue dog, she came down with HGE, which required an overnight emergency hospital stay. I would have had to pay nearly $2k out of pocket if I hadn't had pet insurance. The claim process was incredibly smooth, and I love that they cover vaccinations and other care as well! Such a good deal for my peace of mind, and given the aforementioned emergency, TrustedPals has already paid for itself for over 3 years.

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dex3703
GB

Would not recommend Would not recommend. Only responded and accepted my three-month old claim after I filed a complaint with my state insurance commissioner. I'd receive emails with the excuse they were "waiting on Broadspire". The website is very poorly designed, which I only realized after submitting a claim. There's no way to track your claim and get any status. You must also go through two-factor authentication every login, which is annoying. I tried to save money with what looked like good insurance, but it seems I'll have to pay a lot more.

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Marissa Scribner
GB

Cancelled pet insurance for same reason… Cancelled pet insurance for same reason as poster below. Feeling robbed of thousands of dollars with only 1 ever claim reimbursed. They mailed me a letter to an invalid address and that was their ONLY means of notification re: discontinuing service. Took my dog to the vet, (ofc after their termination date) since I had no knowledge of insurance termination and now these things will be considered pre-existing. Realllly cool.... terrible business

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