TrustedPals Pet Insurance

12421 Meredith Drive, 50323, Urbandale, United States
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2.35
Based on 20 Reviews

5

30.00%

4

0.00%

3

0.00%

2

15.00%

1

55.00%
About TrustedPals Pet Insurance

TrustedPals pet insurance was created to make sure no dog or cat gets left behind. That doesn’t just mean looking after every whisker for pets who have our pet insurance plan. It means donating 1% of all the profits to help pets who have lost their homes after a natural disaster. After looking at all the pet insurance companies in the market, we couldn’t find a single dog insurance and cat insurance program that cared more about pets than the insurance process. So, we decided to create our own. In 6 months, we built up our pet insurance program from scratch to make sure every pet gets the care they deserve. And from market-leading coverage to all the upcoming added extras that pets (and their humans) are sure to love, we’re determined to make a real difference in the world of pet insurance.

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Loki’s Mom
GB

Awful!! I was so hopeful when I signed up with TrustedPals. It’s been awful. I met the deductible almost six months ago. I’ve filed claims subsequently and haven’t seen a dime. The website is horrible, and good luck getting help (I’ve tried numerous times). I’m ready to report them. Seriously, do your research and pick another insurance company!

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Barbara Gibson
GB

Poor Comunication I receive an email stating the adjuster… I received an email stating the adjuster had accepted the claim but there is no information except a number and the amount. I have no idea from which month reoccurring claim is. Even a date would help. A photo of the paperwork would be even better. Frustrating company although the customer service is very good.

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con
GB

I have had poor customer service thus… I have had poor customer service thus far....Poor communication in all aspects and a denial of a claim that wasn't a wellness service. Not pleased with your team at this point. I have another claim pending so we will see how this process goes this time around and I may be looking at another pet insurance company....

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Marie Warner
GB

DAY 127! Update Day 127! Still waiting. Trustedpals still NOT TO BE TRUSTED! FINALLY got claim approved...but their mail takes 3 weeks. SERIOUSLY? THREE WEEKS? PONY EXPRESS FROM ALASKA? TEN DAYS IS FALSE ADVERTISING!

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Yaro Kasear
GB

Took them months to approve my claim Took them months to approve my claim, which just went straight into my deductible, so I'm still basically just out of pocket. Pet insurance is never worth it, folks.

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