AB
USTerrible communication Terrible communication. I have to send multiple follow up emails just to get a response. They also get the claims wrong. Takes forever for the money to be reimbursed, if they even get it right. The customer service at Broadspire is even worse. PICK ANOTHER PET INSURANCE
Marie Warner
USDAY 127! Update Day 127! Still waiting. Trustedpals still NOT TO BE TRUSTED! FINALLY got claim approved...but their mail takes 3 weeks. SERIOUSLY? THREE WEEKS? PONY EXPRESS FROM ALASKA? TEN DAYS IS FALSE ADVERTISING!
Barbara Gibson
USPoor Comunication I receive an email stating the adjuster… I received an email stating the adjuster had accepted the claim but there is no information except a number and the amount. I have no idea from which month reoccurring claim is. Even a date would help. A photo of the paperwork would be even better. Frustrating company although the customer service is very good.
Yaro Kasear
USTook them months to approve my claim Took them months to approve my claim, which just went straight into my deductible, so I'm still basically just out of pocket. Pet insurance is never worth it, folks.
Jen Faber
US3.5 months for claim to be processsed Trusted Pals has paid what I have insurance for. So far, luckily, just routine claims. (I pay extra for routine care). However, it took OVER THREE MONTHS to pay my last claim. With he amount of competition in the marketplace, if this happens again, I will switch companies.