Pet Insurance is a must! TrustedPals has been excellent so far! Nearly immediately after getting my rescue dog, she came down with HGE, which required an overnight emergency hospital stay. I would have had to pay nearly $2k out of pocket if I hadn't had pet insurance. The claim process was incredibly smooth, and I love that they cover vaccinations and other care as well! Such a good deal for my peace of mind, and given the aforementioned emergency, TrustedPals has already paid for itself for over 3 years.

I have had poor customer service thus… I have had poor customer service thus far....Poor communication in all aspects and a denial of a claim that wasn't a wellness service. Not pleased with your team at this point. I have another claim pending so we will see how this process goes this time around and I may be looking at another pet insurance company....

Terrible communication Terrible communication. I have to send multiple follow up emails just to get a response. They also get the claims wrong. Takes forever for the money to be reimbursed, if they even get it right. The customer service at Broadspire is even worse. PICK ANOTHER PET INSURANCE

Awful!! I was so hopeful when I signed up with TrustedPals. It’s been awful. I met the deductible almost six months ago. I’ve filed claims subsequently and haven’t seen a dime. The website is horrible, and good luck getting help (I’ve tried numerous times). I’m ready to report them. Seriously, do your research and pick another insurance company!

Cancelled pet insurance for same reason… Cancelled pet insurance for same reason as poster below. Feeling robbed of thousands of dollars with only 1 ever claim reimbursed. They mailed me a letter to an invalid address and that was their ONLY means of notification re: discontinuing service. Took my dog to the vet, (ofc after their termination date) since I had no knowledge of insurance termination and now these things will be considered pre-existing. Realllly cool.... terrible business