False advertising. Cannot cancel any time. Tried to cancel my plan on a Sunday morning. Called the service line asking to cancel but being told that the Member Services team who processes cancellations only works M-F 8a to 5p. I asked if anyone currently working has the authority to cancel my plan and they claimed they do not. Then I asked for a call record number to document my interaction and they said they cannot share that number. So I can't cancel any time, only during business hours, and I don't have the right to know my call/ticket ID.

Drain line failure, Claim denied for clearly untrue reasons. After a drain line underneath our home wore out due to age American home shield decided that it was the concrete floor that caused the pipe to collapse and we were denied coverage. This was not the opinion of the plumber, but something that they decided. When we asked for a second opinion, they couldn't find another plumber in our area (of 120,000 + residents) to come and look at the issue. American Home Sheild is a complete waste of money. Unless you want to donate a monthly amount to this company for absolutely no reason, you should save your money. You get the added bonus of waiting weeks to attempt to resolve problems, that they will not cover. A massive waste of time and a significant amount of additional stress will enter your life if you buy an American Home Sheild policy and something actually goes wrong.

Customer Service Issues I have several accounts with Home Shield, at this point I have multiple issues. There is no escalation process in order to talk to a manager, there is no interdepartamental communications between them, and they do not commit to there warranty and will essientially lie. I was trying to set up A/C tune ups which are free with the Platnium Plan and was told that I needed to talk to sales because they were not included. Talk to Sales and they stated it is and they transferred me to Service. Service then says it is no longer available, I informed him that I have an email stating it was extended. He then stated that service is no longer offered in Nevada. It is frusting dealing with service when there is an issue.

SAVE YOUR MONEY - PAY FOR YOUR OWN REPAIRS! They utilize contractors that are new in business, non-professional. We had only 3 claims in 3 years but on all of them, we had to have our own contractor repair the damage as AHS's choice of contractor was inept. When we decided it was time to drop the coverage, AHS gave me the run-around, transferred my calls into a cue for 30+ minutes & did not get back to me. I eventually had to stop payments through my bank to get my contract cancelled. Awful treatment, poor contractors, very pricey at $108.00 per month. Each year the price goes up and they lower the cap on what they will pay if you have a covered event! I DO NOT RECOMMEND.

Worth Every Penny I trust American Home Shield to be responsive to my service requests and always get good service. I’ve received great service through the years. I can only recall 1 electrician that I was not pleased with but the majority of their contractors are knowledgeable and very professional. I wouldn’t be without American Home Shield.