Purchased home warrenty 3 years ago. Purchased home warrenty 3 years ago. Company aware home is manufactured. Never had a claim for 3 yrs at $89/mo. 2/16/2024 roof leak claim Assigned 24/7 Perfect Roof who never called, never return 6 calls to me OR AHS. “Reassigned another company” who AHS could not find or assign. 2/26/2024 Tried to cancel contract but “1 more chance” they assured me I could go out of network. Out of network denied by AHS because of manufactured home status, which they knew 3 yrs ago. YOUR FIRED!!!! REVIEW: 0/10 Do not use!!!!

Worth Every Penny I trust American Home Shield to be responsive to my service requests and always get good service. I’ve received great service through the years. I can only recall 1 electrician that I was not pleased with but the majority of their contractors are knowledgeable and very professional. I wouldn’t be without American Home Shield.

Customer Service Issues I have several accounts with Home Shield, at this point I have multiple issues. There is no escalation process in order to talk to a manager, there is no interdepartamental communications between them, and they do not commit to there warranty and will essientially lie. I was trying to set up A/C tune ups which are free with the Platnium Plan and was told that I needed to talk to sales because they were not included. Talk to Sales and they stated it is and they transferred me to Service. Service then says it is no longer available, I informed him that I have an email stating it was extended. He then stated that service is no longer offered in Nevada. It is frusting dealing with service when there is an issue.

Worst home warranty company ever Worst home warranty company ever! They never cover anything - they always say it’s not their responsibility. Or they’ll cover some of it and you still need to come out of pocket with over $1000. EVERY TIME I file a claim with them it’s the same story and answer. Now I’m dealing with a major flood because they refuse to do anything they’re supposed to do.

SAVE YOUR MONEY - PAY FOR YOUR OWN REPAIRS! They utilize contractors that are new in business, non-professional. We had only 3 claims in 3 years but on all of them, we had to have our own contractor repair the damage as AHS's choice of contractor was inept. When we decided it was time to drop the coverage, AHS gave me the run-around, transferred my calls into a cue for 30+ minutes & did not get back to me. I eventually had to stop payments through my bank to get my contract cancelled. Awful treatment, poor contractors, very pricey at $108.00 per month. Each year the price goes up and they lower the cap on what they will pay if you have a covered event! I DO NOT RECOMMEND.