AHS provided great service AHS provided great service through local professionals. I am very satisfied with how they solved problems with either parts or like-kind brand new replacements. There were times when I would have preferred to pay for an upgrade but I understood the conditions of this service when I signed up. Regardless, I have no complaints in the several times we used them as they definitely lived up to their commitments in all cases. I can definitely recommend AHS as a very good home appliance insurance company.

Would Rate 0 if I Could This has been the worst experience I've ever had with a home warranty company. 2-10 Homebuyers Warranty is much better. Possibly a bit more expensive, but worth the cost. They sent out the wrong service technician to repair my home and sent multiple companies out to my home to fix the same problem. Then, I had to eat the cost for the mistake.The companies they contract for repairs are not flexible with their times and do not try to accommodate the customers' needs. I had to take off work several days just to use AHS contractors to make simple repairs to my home. I will never use this company again and would suggest that you do not either.

Worth Every Penny I trust American Home Shield to be responsive to my service requests and always get good service. I’ve received great service through the years. I can only recall 1 electrician that I was not pleased with but the majority of their contractors are knowledgeable and very professional. I wouldn’t be without American Home Shield.

Timely and professional service Timely response to service request. Kept us informed of the process, from connecting us with a provider, verifying appointment date/time, and to reminding us night before and morning of appointment. Service tech was on-time, efficient in solving the issue, and courteous. A huge time saver from doing all the research ourselves.

This company is a scam This company is a scam. Any reviews that are 5 stars are fake. On 2/28 my washing machine broke. I called AHS and was assigned a service provider in less than 24 hours. After performing a "virtual assessment." AHS said it wasn't a covered repair because the washer was overstuffed. I requested a new service provider who would come to do in person assessment. After about 2 weeks they sent Sears for a second opinion. Sears representative said that the washer just needed a new timer. Sears set up an appointment to come back with the timer and repair on 4/2. They never showed. When we (AHS and myself) tried to call, the number goes to an automated line then disconnects. AHS says that they will be on touch with SEARS and then provide me a service update.....that was 28 days ago. I have called AHS everyday since then and they "escalate" my issue to several different departments with no end in sight. When I asked about the replacement of my washer they said that they can't move forward without a report from SEARS which doesn't seem to be returning their calls or emails..