False Advertisement What a joke, this company was fine to work with when replacing my downstairs AC unit 2 years ago. Now that my upstairs AC unit does not work they won't replace it. HVAC people have come out numerous times and can't find why it's not working, besides its age & it needs to be replaced. They want to send me to HVAC company after company until they find the answer they want and I have to pay! DO NOT waste your hard earned money with a company that I will be pursing legal action against if this does not get solved.

This company is a scam This company is a scam. Any reviews that are 5 stars are fake. On 2/28 my washing machine broke. I called AHS and was assigned a service provider in less than 24 hours. After performing a "virtual assessment." AHS said it wasn't a covered repair because the washer was overstuffed. I requested a new service provider who would come to do in person assessment. After about 2 weeks they sent Sears for a second opinion. Sears representative said that the washer just needed a new timer. Sears set up an appointment to come back with the timer and repair on 4/2. They never showed. When we (AHS and myself) tried to call, the number goes to an automated line then disconnects. AHS says that they will be on touch with SEARS and then provide me a service update.....that was 28 days ago. I have called AHS everyday since then and they "escalate" my issue to several different departments with no end in sight. When I asked about the replacement of my washer they said that they can't move forward without a report from SEARS which doesn't seem to be returning their calls or emails..

AHS CUSTOMER SERVICE IS AS EFFECTIVE AS A MERRY-GO-ROUND What went wrong is that AHS makes it impossible to get through to someone within the company who can make/override decisions of the customer service reps in the Philippines. I thought it was a law that if I were to ask to be transferred to someone stateside who was fluent in English that the out of country employees would have to do so; however, they tell me they have no way of connecting me to anyone stateside. They do give me a telephone number for their HQ in Tennessee, but that's a waste of time because you cannot get a live person on the telephone. It's all robotics. So, if you have an issue to resolve, you might as well throw it to the wind. You'll get the same result doing that. I'm going to search for another home warranty company. I'll make certain I can reach a live person in their stateside office before I sign up. If that doesn't work, I'll just put my premiums aside each month and self-insure.

Prompt professional and helpful When ever I need a repair done they are fast to assign a tradesman and supply the work order and company number. I call and usually get the repairman next day or two.

Would Rate 0 if I Could This has been the worst experience I've ever had with a home warranty company. 2-10 Homebuyers Warranty is much better. Possibly a bit more expensive, but worth the cost. They sent out the wrong service technician to repair my home and sent multiple companies out to my home to fix the same problem. Then, I had to eat the cost for the mistake.The companies they contract for repairs are not flexible with their times and do not try to accommodate the customers' needs. I had to take off work several days just to use AHS contractors to make simple repairs to my home. I will never use this company again and would suggest that you do not either.