AHS CUSTOMER SERVICE IS AS EFFECTIVE AS A MERRY-GO-ROUND What went wrong is that AHS makes it impossible to get through to someone within the company who can make/override decisions of the customer service reps in the Philippines. I thought it was a law that if I were to ask to be transferred to someone stateside who was fluent in English that the out of country employees would have to do so; however, they tell me they have no way of connecting me to anyone stateside. They do give me a telephone number for their HQ in Tennessee, but that's a waste of time because you cannot get a live person on the telephone. It's all robotics. So, if you have an issue to resolve, you might as well throw it to the wind. You'll get the same result doing that. I'm going to search for another home warranty company. I'll make certain I can reach a live person in their stateside office before I sign up. If that doesn't work, I'll just put my premiums aside each month and self-insure.

Timely and professional service Timely response to service request. Kept us informed of the process, from connecting us with a provider, verifying appointment date/time, and to reminding us night before and morning of appointment. Service tech was on-time, efficient in solving the issue, and courteous. A huge time saver from doing all the research ourselves.

My experience has been awesome My experience has been awesome. Requests for service are processed immediately and you hear from the servicing provider within 24 hours. This is important when the service needed impacts your daily living, I.e., heating, air, and other appliances that are needed for everyday living. I am so happy with AHS because of the ease to request serviece, and the prompt attention to my servicing needs. You don't know how much you need this service for peace of mind, until you try it. You will not be disappointed!

False advertising and promises from AHS! I read pretty good reviews with AHS and left my old home warranty company as they were not very helpful with previous claims to sign up with AHS. I signed up with AHS in early March. This year, it has been pretty cool and cold until now in April when it is getting warmer. I turned my A/C on recently and discovered that it was not throwing cold air. Their A/C repair guy came to check unit and said it was secondary to leak of condenser coil and called it a "pre-existent condition." How can it be pre-existent if it did not start working until now. AHS did not want to put their part even though the contract clearly says it covers corrosion and condenser leakages. They are complete scam artists! I will be cancelling now and looking for a more honest company. Thanks for nothing AHS!

False advertising. Cannot cancel any time. Tried to cancel my plan on a Sunday morning. Called the service line asking to cancel but being told that the Member Services team who processes cancellations only works M-F 8a to 5p. I asked if anyone currently working has the authority to cancel my plan and they claimed they do not. Then I asked for a call record number to document my interaction and they said they cannot share that number. So I can't cancel any time, only during business hours, and I don't have the right to know my call/ticket ID.