Customer Service Issues I have several accounts with Home Shield, at this point I have multiple issues. There is no escalation process in order to talk to a manager, there is no interdepartamental communications between them, and they do not commit to there warranty and will essientially lie. I was trying to set up A/C tune ups which are free with the Platnium Plan and was told that I needed to talk to sales because they were not included. Talk to Sales and they stated it is and they transferred me to Service. Service then says it is no longer available, I informed him that I have an email stating it was extended. He then stated that service is no longer offered in Nevada. It is frusting dealing with service when there is an issue.

Worst home warranty company ever Worst home warranty company ever! They never cover anything - they always say it’s not their responsibility. Or they’ll cover some of it and you still need to come out of pocket with over $1000. EVERY TIME I file a claim with them it’s the same story and answer. Now I’m dealing with a major flood because they refuse to do anything they’re supposed to do.

I have been with American Home Shield… I have been with American Home Shield for over 5 years. Their service is very prompt and courteous. Anytime I have had a emergency at home with maintenance or appliances, they have been really good about sending service on the same day or next day

The worst The worst. Had an air conditioner compressor go out. Sent contractor and said they would fix the a/c but my portion would be $800. No details just agree to paying $800. Did some calling and found out the extra was for uncovered costs for refrigerant. Contractor cost was 110$ per pound. Local industry standard charge is 60 per pound. Contractor cost is $14 per pound. He later called and said he was sorry but signed a lock in price contract with AHS that he had to charge that much. Of course, HS denied that. My contention was either they forced the price, or they hire contractors who inflate their price with no concern for the customer. I settled for cash payment ($704) Which proves homeowners cost for uncovered is always more than customers extra costs. I received an email that I would recieve my payment deposited in 1-3 days. After a week and many calls, they are saying our system isn't working. Payments aren't going out. don't know when it will go out. This explanation was after one telling me it would be 14-21 days, Another to simply wait another day. No one who can really answer questions or give accountablilty. All phone numbers go to a phone operators who have to reach out to their managers and get back to you.

Worth Every Penny I trust American Home Shield to be responsive to my service requests and always get good service. I’ve received great service through the years. I can only recall 1 electrician that I was not pleased with but the majority of their contractors are knowledgeable and very professional. I wouldn’t be without American Home Shield.