Timely and professional service Timely response to service request. Kept us informed of the process, from connecting us with a provider, verifying appointment date/time, and to reminding us night before and morning of appointment. Service tech was on-time, efficient in solving the issue, and courteous. A huge time saver from doing all the research ourselves.

The worst The worst. Had an air conditioner compressor go out. Sent contractor and said they would fix the a/c but my portion would be $800. No details just agree to paying $800. Did some calling and found out the extra was for uncovered costs for refrigerant. Contractor cost was 110$ per pound. Local industry standard charge is 60 per pound. Contractor cost is $14 per pound. He later called and said he was sorry but signed a lock in price contract with AHS that he had to charge that much. Of course, HS denied that. My contention was either they forced the price, or they hire contractors who inflate their price with no concern for the customer. I settled for cash payment ($704) Which proves homeowners cost for uncovered is always more than customers extra costs. I received an email that I would recieve my payment deposited in 1-3 days. After a week and many calls, they are saying our system isn't working. Payments aren't going out. don't know when it will go out. This explanation was after one telling me it would be 14-21 days, Another to simply wait another day. No one who can really answer questions or give accountablilty. All phone numbers go to a phone operators who have to reach out to their managers and get back to you.

False advertising. Cannot cancel any time. Tried to cancel my plan on a Sunday morning. Called the service line asking to cancel but being told that the Member Services team who processes cancellations only works M-F 8a to 5p. I asked if anyone currently working has the authority to cancel my plan and they claimed they do not. Then I asked for a call record number to document my interaction and they said they cannot share that number. So I can't cancel any time, only during business hours, and I don't have the right to know my call/ticket ID.

Customer Service Issues I have several accounts with Home Shield, at this point I have multiple issues. There is no escalation process in order to talk to a manager, there is no interdepartamental communications between them, and they do not commit to there warranty and will essientially lie. I was trying to set up A/C tune ups which are free with the Platnium Plan and was told that I needed to talk to sales because they were not included. Talk to Sales and they stated it is and they transferred me to Service. Service then says it is no longer available, I informed him that I have an email stating it was extended. He then stated that service is no longer offered in Nevada. It is frusting dealing with service when there is an issue.

My experience has been awesome My experience has been awesome. Requests for service are processed immediately and you hear from the servicing provider within 24 hours. This is important when the service needed impacts your daily living, I.e., heating, air, and other appliances that are needed for everyday living. I am so happy with AHS because of the ease to request serviece, and the prompt attention to my servicing needs. You don't know how much you need this service for peace of mind, until you try it. You will not be disappointed!