AHS CUSTOMER SERVICE IS AS EFFECTIVE AS A MERRY-GO-ROUND What went wrong is that AHS makes it impossible to get through to someone within the company who can make/override decisions of the customer service reps in the Philippines. I thought it was a law that if I were to ask to be transferred to someone stateside who was fluent in English that the out of country employees would have to do so; however, they tell me they have no way of connecting me to anyone stateside. They do give me a telephone number for their HQ in Tennessee, but that's a waste of time because you cannot get a live person on the telephone. It's all robotics. So, if you have an issue to resolve, you might as well throw it to the wind. You'll get the same result doing that. I'm going to search for another home warranty company. I'll make certain I can reach a live person in their stateside office before I sign up. If that doesn't work, I'll just put my premiums aside each month and self-insure.

False advertising. Cannot cancel any time. Tried to cancel my plan on a Sunday morning. Called the service line asking to cancel but being told that the Member Services team who processes cancellations only works M-F 8a to 5p. I asked if anyone currently working has the authority to cancel my plan and they claimed they do not. Then I asked for a call record number to document my interaction and they said they cannot share that number. So I can't cancel any time, only during business hours, and I don't have the right to know my call/ticket ID.

Worst home warranty company ever Worst home warranty company ever! They never cover anything - they always say it’s not their responsibility. Or they’ll cover some of it and you still need to come out of pocket with over $1000. EVERY TIME I file a claim with them it’s the same story and answer. Now I’m dealing with a major flood because they refuse to do anything they’re supposed to do.

Extremely frustrating experience 1) Horrible overseas customer service. The people on the phone are robots reading off a script, rather than people who think through problems. Every single time I called it was like nails on a chalk board, trying to understand their English and dealing with the pre-written scripts. 2) The overseas escalation team refused to interpret my contract correctly when it came to my roof add-on option. I argued over the phone for over an hour. We finally had to spend $200 on online tools to get the company executives' (state-side) contact information, who finally correctly (but rudely in the end) dealt with the problem correctly. 3) Even after we had in writing the amount they were contractually obligated to pay for our roof, it took 3 months for my roof contractor to get paid. The process seemed smoother for appliance contractors, but my roofer was used to dealing with normal home insurance, and being uninitiated, and he had to be on the phone for hours talking to customer service to even get transferred to the correct number for the contractor portal. He was also treated rudely by the executive we had to contact, like he was stupid for not knowing their twisted "process". 4) I was unable to cancel my contract online but had to spend time on the phone jumping through more awful customer service hoops just to cancel my contract. THEN, even though I was in the middle of a contract month and had just paid my premium two weeks prior, they wanted to charge me an extra month as a cancellation charge. They offered two free months to keep me as a customer, provided I return to automatic renewal (fat chance!). I've been offered one month free premium in the past because of a billing issue and they didn't keep their word, so I turned down their free months and get out of there! 5) It took them at least a month in the first place to be able to find a roofing contractor that would even work with them.

Timely and professional service Timely response to service request. Kept us informed of the process, from connecting us with a provider, verifying appointment date/time, and to reminding us night before and morning of appointment. Service tech was on-time, efficient in solving the issue, and courteous. A huge time saver from doing all the research ourselves.