Extremely frustrating experience 1) Horrible overseas customer service. The people on the phone are robots reading off a script, rather than people who think through problems. Every single time I called it was like nails on a chalk board, trying to understand their English and dealing with the pre-written scripts. 2) The overseas escalation team refused to interpret my contract correctly when it came to my roof add-on option. I argued over the phone for over an hour. We finally had to spend $200 on online tools to get the company executives' (state-side) contact information, who finally correctly (but rudely in the end) dealt with the problem correctly. 3) Even after we had in writing the amount they were contractually obligated to pay for our roof, it took 3 months for my roof contractor to get paid. The process seemed smoother for appliance contractors, but my roofer was used to dealing with normal home insurance, and being uninitiated, and he had to be on the phone for hours talking to customer service to even get transferred to the correct number for the contractor portal. He was also treated rudely by the executive we had to contact, like he was stupid for not knowing their twisted "process". 4) I was unable to cancel my contract online but had to spend time on the phone jumping through more awful customer service hoops just to cancel my contract. THEN, even though I was in the middle of a contract month and had just paid my premium two weeks prior, they wanted to charge me an extra month as a cancellation charge. They offered two free months to keep me as a customer, provided I return to automatic renewal (fat chance!). I've been offered one month free premium in the past because of a billing issue and they didn't keep their word, so I turned down their free months and get out of there! 5) It took them at least a month in the first place to be able to find a roofing contractor that would even work with them.

3 things 3 things. Been with AHS for seven years. My warranty says the water heater is covered. Water heater broke down. 1) AHS says they won't cover it. 2) When asked if I could speak to a manager, I was told it would be in 2 to 3 business days. 3) Customer service agents do not speak good English which makes it hard to understand them. Do not use this company. They do not honor their word and you are not important enough to speak to a manager on the same day.

Would Rate 0 if I Could This has been the worst experience I've ever had with a home warranty company. 2-10 Homebuyers Warranty is much better. Possibly a bit more expensive, but worth the cost. They sent out the wrong service technician to repair my home and sent multiple companies out to my home to fix the same problem. Then, I had to eat the cost for the mistake.The companies they contract for repairs are not flexible with their times and do not try to accommodate the customers' needs. I had to take off work several days just to use AHS contractors to make simple repairs to my home. I will never use this company again and would suggest that you do not either.

AHS provided great service AHS provided great service through local professionals. I am very satisfied with how they solved problems with either parts or like-kind brand new replacements. There were times when I would have preferred to pay for an upgrade but I understood the conditions of this service when I signed up. Regardless, I have no complaints in the several times we used them as they definitely lived up to their commitments in all cases. I can definitely recommend AHS as a very good home appliance insurance company.

Drain line failure, Claim denied for clearly untrue reasons. After a drain line underneath our home wore out due to age American home shield decided that it was the concrete floor that caused the pipe to collapse and we were denied coverage. This was not the opinion of the plumber, but something that they decided. When we asked for a second opinion, they couldn't find another plumber in our area (of 120,000 + residents) to come and look at the issue. American Home Sheild is a complete waste of money. Unless you want to donate a monthly amount to this company for absolutely no reason, you should save your money. You get the added bonus of waiting weeks to attempt to resolve problems, that they will not cover. A massive waste of time and a significant amount of additional stress will enter your life if you buy an American Home Sheild policy and something actually goes wrong.