AHS provided great service AHS provided great service through local professionals. I am very satisfied with how they solved problems with either parts or like-kind brand new replacements. There were times when I would have preferred to pay for an upgrade but I understood the conditions of this service when I signed up. Regardless, I have no complaints in the several times we used them as they definitely lived up to their commitments in all cases. I can definitely recommend AHS as a very good home appliance insurance company.

Prompt professional and helpful When ever I need a repair done they are fast to assign a tradesman and supply the work order and company number. I call and usually get the repairman next day or two.

The worst The worst. Had an air conditioner compressor go out. Sent contractor and said they would fix the a/c but my portion would be $800. No details just agree to paying $800. Did some calling and found out the extra was for uncovered costs for refrigerant. Contractor cost was 110$ per pound. Local industry standard charge is 60 per pound. Contractor cost is $14 per pound. He later called and said he was sorry but signed a lock in price contract with AHS that he had to charge that much. Of course, HS denied that. My contention was either they forced the price, or they hire contractors who inflate their price with no concern for the customer. I settled for cash payment ($704) Which proves homeowners cost for uncovered is always more than customers extra costs. I received an email that I would recieve my payment deposited in 1-3 days. After a week and many calls, they are saying our system isn't working. Payments aren't going out. don't know when it will go out. This explanation was after one telling me it would be 14-21 days, Another to simply wait another day. No one who can really answer questions or give accountablilty. All phone numbers go to a phone operators who have to reach out to their managers and get back to you.

3 things 3 things. Been with AHS for seven years. My warranty says the water heater is covered. Water heater broke down. 1) AHS says they won't cover it. 2) When asked if I could speak to a manager, I was told it would be in 2 to 3 business days. 3) Customer service agents do not speak good English which makes it hard to understand them. Do not use this company. They do not honor their word and you are not important enough to speak to a manager on the same day.

This company is a scam This company is a scam. Any reviews that are 5 stars are fake. On 2/28 my washing machine broke. I called AHS and was assigned a service provider in less than 24 hours. After performing a "virtual assessment." AHS said it wasn't a covered repair because the washer was overstuffed. I requested a new service provider who would come to do in person assessment. After about 2 weeks they sent Sears for a second opinion. Sears representative said that the washer just needed a new timer. Sears set up an appointment to come back with the timer and repair on 4/2. They never showed. When we (AHS and myself) tried to call, the number goes to an automated line then disconnects. AHS says that they will be on touch with SEARS and then provide me a service update.....that was 28 days ago. I have called AHS everyday since then and they "escalate" my issue to several different departments with no end in sight. When I asked about the replacement of my washer they said that they can't move forward without a report from SEARS which doesn't seem to be returning their calls or emails..