American Home Shield

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2.20
Based on 20 Reviews

5

25.00%

4

5.00%

3

0.00%

2

5.00%

1

65.00%
About American Home Shield

With 2 million members, we're America's most preferred home service plan. An American Home Shield® home service plan provides home warranty coverage and more, starting with an annual service contract that covers the cost to repair or replace parts of home appliances and systems that break down over time. We also offer member-exclusive pricing on home maintenance services, new appliances, and a variety of home services — from smart home tech installation and set up to pre-season HVAC tune-ups, and more. Shop Our Plans After 50 years, we've seen it before. As the industry founder, we know what it takes to protect your home.

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Jacquelyn Bizzotto
GB

False Advertisement What a joke, this company was fine to work with when replacing my downstairs AC unit 2 years ago. Now that my upstairs AC unit does not work they won't replace it. HVAC people have come out numerous times and can't find why it's not working, besides its age & it needs to be replaced. They want to send me to HVAC company after company until they find the answer they want and I have to pay! DO NOT waste your hard earned money with a company that I will be pursing legal action against if this does not get solved.

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Deb B
GB

I have been with American Home Shield… I have been with American Home Shield for over 5 years. Their service is very prompt and courteous. Anytime I have had a emergency at home with maintenance or appliances, they have been really good about sending service on the same day or next day

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Donnyboy
GB

AHS provided great service AHS provided great service through local professionals. I am very satisfied with how they solved problems with either parts or like-kind brand new replacements. There were times when I would have preferred to pay for an upgrade but I understood the conditions of this service when I signed up. Regardless, I have no complaints in the several times we used them as they definitely lived up to their commitments in all cases. I can definitely recommend AHS as a very good home appliance insurance company.

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Antonio De Loza
GB

Customer Service Issues I have several accounts with Home Shield, at this point I have multiple issues. There is no escalation process in order to talk to a manager, there is no interdepartamental communications between them, and they do not commit to there warranty and will essientially lie. I was trying to set up A/C tune ups which are free with the Platnium Plan and was told that I needed to talk to sales because they were not included. Talk to Sales and they stated it is and they transferred me to Service. Service then says it is no longer available, I informed him that I have an email stating it was extended. He then stated that service is no longer offered in Nevada. It is frusting dealing with service when there is an issue.

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CHERI R THOMPSON
GB

Worth Every Penny I trust American Home Shield to be responsive to my service requests and always get good service. I’ve received great service through the years. I can only recall 1 electrician that I was not pleased with but the majority of their contractors are knowledgeable and very professional. I wouldn’t be without American Home Shield.

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