3 things 3 things. Been with AHS for seven years. My warranty says the water heater is covered. Water heater broke down. 1) AHS says they won't cover it. 2) When asked if I could speak to a manager, I was told it would be in 2 to 3 business days. 3) Customer service agents do not speak good English which makes it hard to understand them. Do not use this company. They do not honor their word and you are not important enough to speak to a manager on the same day.

SAVE YOUR MONEY - PAY FOR YOUR OWN REPAIRS! They utilize contractors that are new in business, non-professional. We had only 3 claims in 3 years but on all of them, we had to have our own contractor repair the damage as AHS's choice of contractor was inept. When we decided it was time to drop the coverage, AHS gave me the run-around, transferred my calls into a cue for 30+ minutes & did not get back to me. I eventually had to stop payments through my bank to get my contract cancelled. Awful treatment, poor contractors, very pricey at $108.00 per month. Each year the price goes up and they lower the cap on what they will pay if you have a covered event! I DO NOT RECOMMEND.

False Advertisement What a joke, this company was fine to work with when replacing my downstairs AC unit 2 years ago. Now that my upstairs AC unit does not work they won't replace it. HVAC people have come out numerous times and can't find why it's not working, besides its age & it needs to be replaced. They want to send me to HVAC company after company until they find the answer they want and I have to pay! DO NOT waste your hard earned money with a company that I will be pursing legal action against if this does not get solved.

Would Rate 0 if I Could This has been the worst experience I've ever had with a home warranty company. 2-10 Homebuyers Warranty is much better. Possibly a bit more expensive, but worth the cost. They sent out the wrong service technician to repair my home and sent multiple companies out to my home to fix the same problem. Then, I had to eat the cost for the mistake.The companies they contract for repairs are not flexible with their times and do not try to accommodate the customers' needs. I had to take off work several days just to use AHS contractors to make simple repairs to my home. I will never use this company again and would suggest that you do not either.

AHS provided great service AHS provided great service through local professionals. I am very satisfied with how they solved problems with either parts or like-kind brand new replacements. There were times when I would have preferred to pay for an upgrade but I understood the conditions of this service when I signed up. Regardless, I have no complaints in the several times we used them as they definitely lived up to their commitments in all cases. I can definitely recommend AHS as a very good home appliance insurance company.