American Home Shield

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2.20
Based on 20 Reviews

5

25.00%

4

5.00%

3

0.00%

2

5.00%

1

65.00%
About American Home Shield

With 2 million members, we're America's most preferred home service plan. An American Home Shield® home service plan provides home warranty coverage and more, starting with an annual service contract that covers the cost to repair or replace parts of home appliances and systems that break down over time. We also offer member-exclusive pricing on home maintenance services, new appliances, and a variety of home services — from smart home tech installation and set up to pre-season HVAC tune-ups, and more. Shop Our Plans After 50 years, we've seen it before. As the industry founder, we know what it takes to protect your home.

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BD
GB

False advertising. Cannot cancel any time. Tried to cancel my plan on a Sunday morning. Called the service line asking to cancel but being told that the Member Services team who processes cancellations only works M-F 8a to 5p. I asked if anyone currently working has the authority to cancel my plan and they claimed they do not. Then I asked for a call record number to document my interaction and they said they cannot share that number. So I can't cancel any time, only during business hours, and I don't have the right to know my call/ticket ID.

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Cherith Pruitt
GB

Worst home warranty company ever Worst home warranty company ever! They never cover anything - they always say it’s not their responsibility. Or they’ll cover some of it and you still need to come out of pocket with over $1000. EVERY TIME I file a claim with them it’s the same story and answer. Now I’m dealing with a major flood because they refuse to do anything they’re supposed to do.

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Donnyboy
GB

AHS provided great service AHS provided great service through local professionals. I am very satisfied with how they solved problems with either parts or like-kind brand new replacements. There were times when I would have preferred to pay for an upgrade but I understood the conditions of this service when I signed up. Regardless, I have no complaints in the several times we used them as they definitely lived up to their commitments in all cases. I can definitely recommend AHS as a very good home appliance insurance company.

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Rhonda Craft
GB

My experience has been awesome My experience has been awesome. Requests for service are processed immediately and you hear from the servicing provider within 24 hours. This is important when the service needed impacts your daily living, I.e., heating, air, and other appliances that are needed for everyday living. I am so happy with AHS because of the ease to request serviece, and the prompt attention to my servicing needs. You don't know how much you need this service for peace of mind, until you try it. You will not be disappointed!

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fromSF
GB

Timely and professional service Timely response to service request. Kept us informed of the process, from connecting us with a provider, verifying appointment date/time, and to reminding us night before and morning of appointment. Service tech was on-time, efficient in solving the issue, and courteous. A huge time saver from doing all the research ourselves.

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