American Home Shield

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2.20
Based on 20 Reviews

5

25.00%

4

5.00%

3

0.00%

2

5.00%

1

65.00%
About American Home Shield

With 2 million members, we're America's most preferred home service plan. An American Home Shield® home service plan provides home warranty coverage and more, starting with an annual service contract that covers the cost to repair or replace parts of home appliances and systems that break down over time. We also offer member-exclusive pricing on home maintenance services, new appliances, and a variety of home services — from smart home tech installation and set up to pre-season HVAC tune-ups, and more. Shop Our Plans After 50 years, we've seen it before. As the industry founder, we know what it takes to protect your home.

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Donnyboy
GB

AHS provided great service AHS provided great service through local professionals. I am very satisfied with how they solved problems with either parts or like-kind brand new replacements. There were times when I would have preferred to pay for an upgrade but I understood the conditions of this service when I signed up. Regardless, I have no complaints in the several times we used them as they definitely lived up to their commitments in all cases. I can definitely recommend AHS as a very good home appliance insurance company.

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Jacquelyn Bizzotto
GB

False Advertisement What a joke, this company was fine to work with when replacing my downstairs AC unit 2 years ago. Now that my upstairs AC unit does not work they won't replace it. HVAC people have come out numerous times and can't find why it's not working, besides its age & it needs to be replaced. They want to send me to HVAC company after company until they find the answer they want and I have to pay! DO NOT waste your hard earned money with a company that I will be pursing legal action against if this does not get solved.

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Cherith Pruitt
GB

Worst home warranty company ever Worst home warranty company ever! They never cover anything - they always say it’s not their responsibility. Or they’ll cover some of it and you still need to come out of pocket with over $1000. EVERY TIME I file a claim with them it’s the same story and answer. Now I’m dealing with a major flood because they refuse to do anything they’re supposed to do.

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KimberLee Tyner
GB

Purchased home warrenty 3 years ago. Purchased home warrenty 3 years ago. Company aware home is manufactured. Never had a claim for 3 yrs at $89/mo. 2/16/2024 roof leak claim Assigned 24/7 Perfect Roof who never called, never return 6 calls to me OR AHS. “Reassigned another company” who AHS could not find or assign. 2/26/2024 Tried to cancel contract but “1 more chance” they assured me I could go out of network. Out of network denied by AHS because of manufactured home status, which they knew 3 yrs ago. YOUR FIRED!!!! REVIEW: 0/10 Do not use!!!!

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Gail Carter
GB

AHS CUSTOMER SERVICE IS AS EFFECTIVE AS A MERRY-GO-ROUND What went wrong is that AHS makes it impossible to get through to someone within the company who can make/override decisions of the customer service reps in the Philippines. I thought it was a law that if I were to ask to be transferred to someone stateside who was fluent in English that the out of country employees would have to do so; however, they tell me they have no way of connecting me to anyone stateside. They do give me a telephone number for their HQ in Tennessee, but that's a waste of time because you cannot get a live person on the telephone. It's all robotics. So, if you have an issue to resolve, you might as well throw it to the wind. You'll get the same result doing that. I'm going to search for another home warranty company. I'll make certain I can reach a live person in their stateside office before I sign up. If that doesn't work, I'll just put my premiums aside each month and self-insure.

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