SAVE YOUR MONEY - PAY FOR YOUR OWN REPAIRS! They utilize contractors that are new in business, non-professional. We had only 3 claims in 3 years but on all of them, we had to have our own contractor repair the damage as AHS's choice of contractor was inept. When we decided it was time to drop the coverage, AHS gave me the run-around, transferred my calls into a cue for 30+ minutes & did not get back to me. I eventually had to stop payments through my bank to get my contract cancelled. Awful treatment, poor contractors, very pricey at $108.00 per month. Each year the price goes up and they lower the cap on what they will pay if you have a covered event! I DO NOT RECOMMEND.

My experience has been awesome My experience has been awesome. Requests for service are processed immediately and you hear from the servicing provider within 24 hours. This is important when the service needed impacts your daily living, I.e., heating, air, and other appliances that are needed for everyday living. I am so happy with AHS because of the ease to request serviece, and the prompt attention to my servicing needs. You don't know how much you need this service for peace of mind, until you try it. You will not be disappointed!

AHS CUSTOMER SERVICE IS AS EFFECTIVE AS A MERRY-GO-ROUND What went wrong is that AHS makes it impossible to get through to someone within the company who can make/override decisions of the customer service reps in the Philippines. I thought it was a law that if I were to ask to be transferred to someone stateside who was fluent in English that the out of country employees would have to do so; however, they tell me they have no way of connecting me to anyone stateside. They do give me a telephone number for their HQ in Tennessee, but that's a waste of time because you cannot get a live person on the telephone. It's all robotics. So, if you have an issue to resolve, you might as well throw it to the wind. You'll get the same result doing that. I'm going to search for another home warranty company. I'll make certain I can reach a live person in their stateside office before I sign up. If that doesn't work, I'll just put my premiums aside each month and self-insure.

Purchased home warrenty 3 years ago. Purchased home warrenty 3 years ago. Company aware home is manufactured. Never had a claim for 3 yrs at $89/mo. 2/16/2024 roof leak claim Assigned 24/7 Perfect Roof who never called, never return 6 calls to me OR AHS. “Reassigned another company” who AHS could not find or assign. 2/26/2024 Tried to cancel contract but “1 more chance” they assured me I could go out of network. Out of network denied by AHS because of manufactured home status, which they knew 3 yrs ago. YOUR FIRED!!!! REVIEW: 0/10 Do not use!!!!

Worst home warranty company ever Worst home warranty company ever! They never cover anything - they always say it’s not their responsibility. Or they’ll cover some of it and you still need to come out of pocket with over $1000. EVERY TIME I file a claim with them it’s the same story and answer. Now I’m dealing with a major flood because they refuse to do anything they’re supposed to do.