False advertising and promises from AHS! I read pretty good reviews with AHS and left my old home warranty company as they were not very helpful with previous claims to sign up with AHS. I signed up with AHS in early March. This year, it has been pretty cool and cold until now in April when it is getting warmer. I turned my A/C on recently and discovered that it was not throwing cold air. Their A/C repair guy came to check unit and said it was secondary to leak of condenser coil and called it a "pre-existent condition." How can it be pre-existent if it did not start working until now. AHS did not want to put their part even though the contract clearly says it covers corrosion and condenser leakages. They are complete scam artists! I will be cancelling now and looking for a more honest company. Thanks for nothing AHS!

AHS provided great service AHS provided great service through local professionals. I am very satisfied with how they solved problems with either parts or like-kind brand new replacements. There were times when I would have preferred to pay for an upgrade but I understood the conditions of this service when I signed up. Regardless, I have no complaints in the several times we used them as they definitely lived up to their commitments in all cases. I can definitely recommend AHS as a very good home appliance insurance company.

3 things 3 things. Been with AHS for seven years. My warranty says the water heater is covered. Water heater broke down. 1) AHS says they won't cover it. 2) When asked if I could speak to a manager, I was told it would be in 2 to 3 business days. 3) Customer service agents do not speak good English which makes it hard to understand them. Do not use this company. They do not honor their word and you are not important enough to speak to a manager on the same day.

I have been with American Home Shield… I have been with American Home Shield for over 5 years. Their service is very prompt and courteous. Anytime I have had a emergency at home with maintenance or appliances, they have been really good about sending service on the same day or next day

False advertising. Cannot cancel any time. Tried to cancel my plan on a Sunday morning. Called the service line asking to cancel but being told that the Member Services team who processes cancellations only works M-F 8a to 5p. I asked if anyone currently working has the authority to cancel my plan and they claimed they do not. Then I asked for a call record number to document my interaction and they said they cannot share that number. So I can't cancel any time, only during business hours, and I don't have the right to know my call/ticket ID.