Purchased home warrenty 3 years ago. Purchased home warrenty 3 years ago. Company aware home is manufactured. Never had a claim for 3 yrs at $89/mo. 2/16/2024 roof leak claim Assigned 24/7 Perfect Roof who never called, never return 6 calls to me OR AHS. “Reassigned another company” who AHS could not find or assign. 2/26/2024 Tried to cancel contract but “1 more chance” they assured me I could go out of network. Out of network denied by AHS because of manufactured home status, which they knew 3 yrs ago. YOUR FIRED!!!! REVIEW: 0/10 Do not use!!!!

Prompt professional and helpful When ever I need a repair done they are fast to assign a tradesman and supply the work order and company number. I call and usually get the repairman next day or two.

3 things 3 things. Been with AHS for seven years. My warranty says the water heater is covered. Water heater broke down. 1) AHS says they won't cover it. 2) When asked if I could speak to a manager, I was told it would be in 2 to 3 business days. 3) Customer service agents do not speak good English which makes it hard to understand them. Do not use this company. They do not honor their word and you are not important enough to speak to a manager on the same day.

This company is a scam This company is a scam. Any reviews that are 5 stars are fake. On 2/28 my washing machine broke. I called AHS and was assigned a service provider in less than 24 hours. After performing a "virtual assessment." AHS said it wasn't a covered repair because the washer was overstuffed. I requested a new service provider who would come to do in person assessment. After about 2 weeks they sent Sears for a second opinion. Sears representative said that the washer just needed a new timer. Sears set up an appointment to come back with the timer and repair on 4/2. They never showed. When we (AHS and myself) tried to call, the number goes to an automated line then disconnects. AHS says that they will be on touch with SEARS and then provide me a service update.....that was 28 days ago. I have called AHS everyday since then and they "escalate" my issue to several different departments with no end in sight. When I asked about the replacement of my washer they said that they can't move forward without a report from SEARS which doesn't seem to be returning their calls or emails..

SAVE YOUR MONEY - PAY FOR YOUR OWN REPAIRS! They utilize contractors that are new in business, non-professional. We had only 3 claims in 3 years but on all of them, we had to have our own contractor repair the damage as AHS's choice of contractor was inept. When we decided it was time to drop the coverage, AHS gave me the run-around, transferred my calls into a cue for 30+ minutes & did not get back to me. I eventually had to stop payments through my bank to get my contract cancelled. Awful treatment, poor contractors, very pricey at $108.00 per month. Each year the price goes up and they lower the cap on what they will pay if you have a covered event! I DO NOT RECOMMEND.