This company is a scam This company is a scam. Any reviews that are 5 stars are fake. On 2/28 my washing machine broke. I called AHS and was assigned a service provider in less than 24 hours. After performing a "virtual assessment." AHS said it wasn't a covered repair because the washer was overstuffed. I requested a new service provider who would come to do in person assessment. After about 2 weeks they sent Sears for a second opinion. Sears representative said that the washer just needed a new timer. Sears set up an appointment to come back with the timer and repair on 4/2. They never showed. When we (AHS and myself) tried to call, the number goes to an automated line then disconnects. AHS says that they will be on touch with SEARS and then provide me a service update.....that was 28 days ago. I have called AHS everyday since then and they "escalate" my issue to several different departments with no end in sight. When I asked about the replacement of my washer they said that they can't move forward without a report from SEARS which doesn't seem to be returning their calls or emails..

Timely and professional service Timely response to service request. Kept us informed of the process, from connecting us with a provider, verifying appointment date/time, and to reminding us night before and morning of appointment. Service tech was on-time, efficient in solving the issue, and courteous. A huge time saver from doing all the research ourselves.

Extremely frustrating experience 1) Horrible overseas customer service. The people on the phone are robots reading off a script, rather than people who think through problems. Every single time I called it was like nails on a chalk board, trying to understand their English and dealing with the pre-written scripts. 2) The overseas escalation team refused to interpret my contract correctly when it came to my roof add-on option. I argued over the phone for over an hour. We finally had to spend $200 on online tools to get the company executives' (state-side) contact information, who finally correctly (but rudely in the end) dealt with the problem correctly. 3) Even after we had in writing the amount they were contractually obligated to pay for our roof, it took 3 months for my roof contractor to get paid. The process seemed smoother for appliance contractors, but my roofer was used to dealing with normal home insurance, and being uninitiated, and he had to be on the phone for hours talking to customer service to even get transferred to the correct number for the contractor portal. He was also treated rudely by the executive we had to contact, like he was stupid for not knowing their twisted "process". 4) I was unable to cancel my contract online but had to spend time on the phone jumping through more awful customer service hoops just to cancel my contract. THEN, even though I was in the middle of a contract month and had just paid my premium two weeks prior, they wanted to charge me an extra month as a cancellation charge. They offered two free months to keep me as a customer, provided I return to automatic renewal (fat chance!). I've been offered one month free premium in the past because of a billing issue and they didn't keep their word, so I turned down their free months and get out of there! 5) It took them at least a month in the first place to be able to find a roofing contractor that would even work with them.

I have been with American Home Shield… I have been with American Home Shield for over 5 years. Their service is very prompt and courteous. Anytime I have had a emergency at home with maintenance or appliances, they have been really good about sending service on the same day or next day

False advertising. Cannot cancel any time. Tried to cancel my plan on a Sunday morning. Called the service line asking to cancel but being told that the Member Services team who processes cancellations only works M-F 8a to 5p. I asked if anyone currently working has the authority to cancel my plan and they claimed they do not. Then I asked for a call record number to document my interaction and they said they cannot share that number. So I can't cancel any time, only during business hours, and I don't have the right to know my call/ticket ID.