Purchased home warrenty 3 years ago. Purchased home warrenty 3 years ago. Company aware home is manufactured. Never had a claim for 3 yrs at $89/mo. 2/16/2024 roof leak claim Assigned 24/7 Perfect Roof who never called, never return 6 calls to me OR AHS. “Reassigned another company” who AHS could not find or assign. 2/26/2024 Tried to cancel contract but “1 more chance” they assured me I could go out of network. Out of network denied by AHS because of manufactured home status, which they knew 3 yrs ago. YOUR FIRED!!!! REVIEW: 0/10 Do not use!!!!

SAVE YOUR MONEY - PAY FOR YOUR OWN REPAIRS! They utilize contractors that are new in business, non-professional. We had only 3 claims in 3 years but on all of them, we had to have our own contractor repair the damage as AHS's choice of contractor was inept. When we decided it was time to drop the coverage, AHS gave me the run-around, transferred my calls into a cue for 30+ minutes & did not get back to me. I eventually had to stop payments through my bank to get my contract cancelled. Awful treatment, poor contractors, very pricey at $108.00 per month. Each year the price goes up and they lower the cap on what they will pay if you have a covered event! I DO NOT RECOMMEND.

3 things 3 things. Been with AHS for seven years. My warranty says the water heater is covered. Water heater broke down. 1) AHS says they won't cover it. 2) When asked if I could speak to a manager, I was told it would be in 2 to 3 business days. 3) Customer service agents do not speak good English which makes it hard to understand them. Do not use this company. They do not honor their word and you are not important enough to speak to a manager on the same day.

False advertising and promises from AHS! I read pretty good reviews with AHS and left my old home warranty company as they were not very helpful with previous claims to sign up with AHS. I signed up with AHS in early March. This year, it has been pretty cool and cold until now in April when it is getting warmer. I turned my A/C on recently and discovered that it was not throwing cold air. Their A/C repair guy came to check unit and said it was secondary to leak of condenser coil and called it a "pre-existent condition." How can it be pre-existent if it did not start working until now. AHS did not want to put their part even though the contract clearly says it covers corrosion and condenser leakages. They are complete scam artists! I will be cancelling now and looking for a more honest company. Thanks for nothing AHS!

False advertising. Cannot cancel any time. Tried to cancel my plan on a Sunday morning. Called the service line asking to cancel but being told that the Member Services team who processes cancellations only works M-F 8a to 5p. I asked if anyone currently working has the authority to cancel my plan and they claimed they do not. Then I asked for a call record number to document my interaction and they said they cannot share that number. So I can't cancel any time, only during business hours, and I don't have the right to know my call/ticket ID.