Prompt professional and helpful When ever I need a repair done they are fast to assign a tradesman and supply the work order and company number. I call and usually get the repairman next day or two.

SAVE YOUR MONEY - PAY FOR YOUR OWN REPAIRS! They utilize contractors that are new in business, non-professional. We had only 3 claims in 3 years but on all of them, we had to have our own contractor repair the damage as AHS's choice of contractor was inept. When we decided it was time to drop the coverage, AHS gave me the run-around, transferred my calls into a cue for 30+ minutes & did not get back to me. I eventually had to stop payments through my bank to get my contract cancelled. Awful treatment, poor contractors, very pricey at $108.00 per month. Each year the price goes up and they lower the cap on what they will pay if you have a covered event! I DO NOT RECOMMEND.

I have been with American Home Shield… I have been with American Home Shield for over 5 years. Their service is very prompt and courteous. Anytime I have had a emergency at home with maintenance or appliances, they have been really good about sending service on the same day or next day

AHS CUSTOMER SERVICE IS AS EFFECTIVE AS A MERRY-GO-ROUND What went wrong is that AHS makes it impossible to get through to someone within the company who can make/override decisions of the customer service reps in the Philippines. I thought it was a law that if I were to ask to be transferred to someone stateside who was fluent in English that the out of country employees would have to do so; however, they tell me they have no way of connecting me to anyone stateside. They do give me a telephone number for their HQ in Tennessee, but that's a waste of time because you cannot get a live person on the telephone. It's all robotics. So, if you have an issue to resolve, you might as well throw it to the wind. You'll get the same result doing that. I'm going to search for another home warranty company. I'll make certain I can reach a live person in their stateside office before I sign up. If that doesn't work, I'll just put my premiums aside each month and self-insure.

Extremely frustrating experience 1) Horrible overseas customer service. The people on the phone are robots reading off a script, rather than people who think through problems. Every single time I called it was like nails on a chalk board, trying to understand their English and dealing with the pre-written scripts. 2) The overseas escalation team refused to interpret my contract correctly when it came to my roof add-on option. I argued over the phone for over an hour. We finally had to spend $200 on online tools to get the company executives' (state-side) contact information, who finally correctly (but rudely in the end) dealt with the problem correctly. 3) Even after we had in writing the amount they were contractually obligated to pay for our roof, it took 3 months for my roof contractor to get paid. The process seemed smoother for appliance contractors, but my roofer was used to dealing with normal home insurance, and being uninitiated, and he had to be on the phone for hours talking to customer service to even get transferred to the correct number for the contractor portal. He was also treated rudely by the executive we had to contact, like he was stupid for not knowing their twisted "process". 4) I was unable to cancel my contract online but had to spend time on the phone jumping through more awful customer service hoops just to cancel my contract. THEN, even though I was in the middle of a contract month and had just paid my premium two weeks prior, they wanted to charge me an extra month as a cancellation charge. They offered two free months to keep me as a customer, provided I return to automatic renewal (fat chance!). I've been offered one month free premium in the past because of a billing issue and they didn't keep their word, so I turned down their free months and get out of there! 5) It took them at least a month in the first place to be able to find a roofing contractor that would even work with them.