Purchased home warrenty 3 years ago. Purchased home warrenty 3 years ago. Company aware home is manufactured. Never had a claim for 3 yrs at $89/mo. 2/16/2024 roof leak claim Assigned 24/7 Perfect Roof who never called, never return 6 calls to me OR AHS. “Reassigned another company” who AHS could not find or assign. 2/26/2024 Tried to cancel contract but “1 more chance” they assured me I could go out of network. Out of network denied by AHS because of manufactured home status, which they knew 3 yrs ago. YOUR FIRED!!!! REVIEW: 0/10 Do not use!!!!

Would Rate 0 if I Could This has been the worst experience I've ever had with a home warranty company. 2-10 Homebuyers Warranty is much better. Possibly a bit more expensive, but worth the cost. They sent out the wrong service technician to repair my home and sent multiple companies out to my home to fix the same problem. Then, I had to eat the cost for the mistake.The companies they contract for repairs are not flexible with their times and do not try to accommodate the customers' needs. I had to take off work several days just to use AHS contractors to make simple repairs to my home. I will never use this company again and would suggest that you do not either.

3 things 3 things. Been with AHS for seven years. My warranty says the water heater is covered. Water heater broke down. 1) AHS says they won't cover it. 2) When asked if I could speak to a manager, I was told it would be in 2 to 3 business days. 3) Customer service agents do not speak good English which makes it hard to understand them. Do not use this company. They do not honor their word and you are not important enough to speak to a manager on the same day.

Worth Every Penny I trust American Home Shield to be responsive to my service requests and always get good service. I’ve received great service through the years. I can only recall 1 electrician that I was not pleased with but the majority of their contractors are knowledgeable and very professional. I wouldn’t be without American Home Shield.

False advertising. Cannot cancel any time. Tried to cancel my plan on a Sunday morning. Called the service line asking to cancel but being told that the Member Services team who processes cancellations only works M-F 8a to 5p. I asked if anyone currently working has the authority to cancel my plan and they claimed they do not. Then I asked for a call record number to document my interaction and they said they cannot share that number. So I can't cancel any time, only during business hours, and I don't have the right to know my call/ticket ID.