Absolutely horrible experience with… Absolutely horrible experience with this company. I am a year into a claim with no resolution. My home had a roof leak with mold damage. A year later, our family remains in this home as the insurance company fails to send needed documentation to my mortgage company. I have never experienced such poor communication. My next step in dealing with this is contacting an attorney. Do NOT use this company.

RUN FAST To make a long story short RUN & I do mean FAST...they refused to come out to investigate my claim the adjuster even told me if I don't with draw mt claim they would raise my rate and then drop me while will be hard ro me to get home owners insurance or it would b extremely expensive...I got scared and dropped my claim. Then...I reopened my claim a lead person over there name Lisa told the electrician to preserve my property and send in pictures and all receipts now they will not pay the claim.eveything they asked for I provided...if what I needed done if they didn't cover it all they had to do was tell me. The adjuster never returned my calls nor did the supervisor. Then they said ok we will pay for the damages I questioned the deductible because my claim had been going on since September 2023 and now we are in the moth of November...they called back and said NO so I just said ok well I guess I'm stuck but the electrician will at lease get his money his bill was $8,050.00 they said we are not paying that either...how do we start a class action lawsuit. I now have a bill for $8,050.00 that they told him if he fix it they will THEY LIED

If I could give NEGATIVE stars I would! If I could give NEGATIVE stars I would! This company is by far the worst company to work with in regards to a claim. They take their time, low ball you and then force you to sign for a final settlement WITHOUT them providing you a breakdown of what they are paying. It has been MONTHs and we are still waiting. TAKE MY ADVICE - get another company for your homeowners insurance.

Yesterday made a year I have been out… Yesterday made a year I have been out of my home due to Hurricane Michael. The UPC cut us a check for for living expenses in the amount of 4,000 in which on PCB they were charging us 1300 a week! Needless to say they are refusing to give us the policy amount to fix home instead offered us 30,000 when that's less than 68,000 that their adjuster suggested. I never knew it would be this hard to get something you've paid for years and to just get back home! I hate this company will will continue to tell my story. FIND SOMEONE ELSE NOW!

This company's practices in settling… This company's practices in settling claims is criminal. I lost an entire condo of furniture, cabinets, bathroom vanities, carpet, etc due to water damage and mold and they paid 40,000 against coverage of 200,000. Mediation a joke. Going to court. Do not rely in this company for your home owners insurance.