BOGUS CHARGES & FAULTY DEVICES Their pulse signal devices keep conveniently “losing their signal”, even when driving the device at least every 2–3 weeks, and they charge you a ridiculous “No Signal” charge. Speaking to customer support is absolutely pointless, as they give you a spiel about sending yet another new device before they'll reverse their bogus charges. It's insane that you're charged EXTRA even if you, for example, DON'T drive your vehicle.!!

I like Metromile because I don't drive… I like Metromile because I don't drive that much so the fact that I can just pay for the miles I drive is a plus for me. When I first signed up, I was worried about going to road trips but I was pleasantly surprised that all miles over 250 per day are free. However I do think that the base rate could be lower.

It’s a real scam company It’s a real scam company, it’s a joke!!!! After filling an auto claims against this insurance company, several time trying to call , send emails, put a voice massage’s nobody responded!!!! Finally I found their help center and called VICTOR answered, I requested to talk with claims department manager and he didn’t let me talk and never understand what is my concerns, and after wasting my time he said I will put your name and phone number for manager and they will call me!!!!!! Good luck I’m still waiting for it Never waste your time and money here if you appreciate yourself and valorize yours

Overpriced and inaccurate milage calc The MetroMile base rate (rate if you drive 0 miles) is more than most companies charge. They also inflate the milage you drove, the pulse devise consistently records more milage than my odometer. The final insult is that when I switched to another insurance company, Metromile is threatening to charge me for the pulse devices even though I returned them.

Outstanding auto insurance company Outstanding auto insurance company. I get a really excellent base rate, decent mileage rate, and when I'm local it's around $55 a month. When I've traveled 4,000 miles in one month it came to $180. Full coverage including roadside and uninsured motorist. Excellent rates, excellent service, excellent coverage. Telephone representatives are totally professional. Best auto insurance company out there in my opinion.