I strongly do not recommend I used Metromile a little over a year ago. They cancelled my policy with no warning. When I called in, they had the most atrocious customer service I had ever encountered.

Watch out! I've been ghosted for months by them Was previously a fan, but they've become a joke throughout my claims process. They just straight up will not respond. Does anyone even work over there in their claims department??? Never had a worse customer experience at a large company. My claim was approved, and I was paid a portion but required a supplemental. Nobody responds to email or calls over there. They give me pointless replies every so often, but I've now been without my car for months.

Rates went up 40% with no accidents or driving violations. I have been with Metromile for 3+ years now. Initially it was a great deal and good value. They were acquired by Lemonade which is based in SF and NYC. I think we are basically paying the rents of these young people who don't know how to run a company profitably. I have had no accidents or tickets and my rates went up 40% -- so high that I can get similar policies from Progressive or GEICO which I am going to do. I do not recommend either Lemonade or Metromile for your pet insurance or auto insurance. I am in the process of moving one or both.

It's actually unbelievable how bad this… It's actually unbelievable how bad this insurance company is. I had my car stolen for 2 weeks, and not only did they not pay to get the biohazard detailing to remove the crack soot from the person who stole my car, but since the vehicle was covered while the person stole it drove it, I'm on the hook for the 100 miles they drove WHILE MY CLAIM AND POLICE REPORT WERE OPEN. Absolutely ridiculous, avoid this company at ALL costs.

It’s a real scam company It’s a real scam company, it’s a joke!!!! After filling an auto claims against this insurance company, several time trying to call , send emails, put a voice massage’s nobody responded!!!! Finally I found their help center and called VICTOR answered, I requested to talk with claims department manager and he didn’t let me talk and never understand what is my concerns, and after wasting my time he said I will put your name and phone number for manager and they will call me!!!!!! Good luck I’m still waiting for it Never waste your time and money here if you appreciate yourself and valorize yours