Overpriced and inaccurate milage calc The MetroMile base rate (rate if you drive 0 miles) is more than most companies charge. They also inflate the milage you drove, the pulse devise consistently records more milage than my odometer. The final insult is that when I switched to another insurance company, Metromile is threatening to charge me for the pulse devices even though I returned them.

If "zero stars" could be "awarded" to… If "zero stars" could be "awarded" to this POS "company" I would give it a NEGATIVE 10 STARS. Was T-Boned and Metromile claimed that car was "predetermined to be total loss". Haven't heard from the USELESS adjuster, DAVE GABBARD won't return my calls. DON'T USE THIS AS YOUR INSURANCE CARRIER, THEY'RE TRULY USELESS. EDIT: METROMILE FINALLY CALLED ME, AND I COME TO FIND OUT THAT THE "INSURANCE ADJUSTER" THAT WAS "WORKING" (I use that term very lightly) WITH MY CLAIM "WAS NO LONGER WITH THEM". Gee, no wonder why! He didn't do his job! NO ONE HAD THE DAMN DECENCY TO GET BACK TO ME. Trying to warn folks in advance through Trust Pilot.

be aware of their iron fist in a velvet glove. Initially, I was pleased with Metromile. It was a young, dynamic company, offering a good service. However, it changed for the worst. I am 81 and leave alone in the heart of the Sequoias. Last year I had a major surgery and went to my friends in Long Island, NY. to recuperate. Before I left, I call Metromile and ask if it is OK to suspend my insurance for about seven months and reinstate it when I am back in California. I was told there is no problem, but no one took care to explain that my rates would go up. They increased everything: the base rate, per/mile rate, even an after 100 miles discount went up to 250 miles. They said I had to be treated as a new client. No explanation and no consideration. They lied, saying that it is also because the industry has increased rates. When I checked it out with Progressive and the 20-th century, I was told, no rates were increased in that period. Metromile is a good concept. However, be aware of their iron fist in a velvet glove. Yuri Spilny

It’s a real scam company It’s a real scam company, it’s a joke!!!! After filling an auto claims against this insurance company, several time trying to call , send emails, put a voice massage’s nobody responded!!!! Finally I found their help center and called VICTOR answered, I requested to talk with claims department manager and he didn’t let me talk and never understand what is my concerns, and after wasting my time he said I will put your name and phone number for manager and they will call me!!!!!! Good luck I’m still waiting for it Never waste your time and money here if you appreciate yourself and valorize yours

The WORST car insurance ever,taking too… The WORST car insurance ever,taking too much advantage on how they applied and dictate to goes up your policy and Mileage gap”without any valid reason!!!!!for the beginner but not worth for service rendered!!!