Devices are a bummer The insurance itself has been fine. The devices are pretty bad though. There are two options. One plugs into the OBD2 port, the other plugs into the "lighter" port. The first drains my battery because I don't drive enough to offset the small steady drain. The second doesn't connect within the average duration of my occasional short drives, so I wind up getting alerts that it hasn't connected for too long, and then I have to go drive around to get it to connect. Since the whole point of the insurance is that it's for drivers who drive very little, having neither device work well for that situation is pretty problematic.

Overpriced and inaccurate milage calc The MetroMile base rate (rate if you drive 0 miles) is more than most companies charge. They also inflate the milage you drove, the pulse devise consistently records more milage than my odometer. The final insult is that when I switched to another insurance company, Metromile is threatening to charge me for the pulse devices even though I returned them.

BOGUS CHARGES & FAULTY DEVICES Their pulse signal devices keep conveniently “losing their signal”, even when driving the device at least every 2–3 weeks, and they charge you a ridiculous “No Signal” charge. Speaking to customer support is absolutely pointless, as they give you a spiel about sending yet another new device before they'll reverse their bogus charges. It's insane that you're charged EXTRA even if you, for example, DON'T drive your vehicle.!!

My preferred auto-insurance provider Rates are reasonable. Customer service is well above average. Whenever I had a flat or needed a jump, Metromile's roadside assistance proved to be extremely useful.

It’s a real scam company It’s a real scam company, it’s a joke!!!! After filling an auto claims against this insurance company, several time trying to call , send emails, put a voice massage’s nobody responded!!!! Finally I found their help center and called VICTOR answered, I requested to talk with claims department manager and he didn’t let me talk and never understand what is my concerns, and after wasting my time he said I will put your name and phone number for manager and they will call me!!!!!! Good luck I’m still waiting for it Never waste your time and money here if you appreciate yourself and valorize yours