Unprofessional and unethical company I had to submit a claim in 2018. It took Hiscox 2 years to deal with the repairs, terrible experience of having poor works done by two different companies. They finally offered me a settlement as they were unable to finish the repairs. The costs put against the claim were way higher that they should have been, and included works which were needed due to damage caused by their ‘cowboy’ builders as well as compensation costs for the appalling service. When I cancelled my policy they took out my payment for the month after cancellation.

Recommended. Not cheap but great service. I see there are several bad reviews - but I have good good experiences. Responsive, helpful - abd said out when I did not expect. This is home - building & contents. Three claims. One was a stolen bike: paid immediately. Two of them I did not know if it was covered and was not sure about claiming at all. In both cases threy said they would consider it, discussed internally, called back the next day to say they were paying. I have had other insurers where I always felt I was arguing abd then being turned down on a technicality - this was the opposite. They are not the cheapest - but why sound money on an insurance company who refuse to pay you what is owed?

Do not use this insurer. Do not use this insurer. Failed to pay valid claims and is drawing out the process of a valid appeal so the businesses involve go outside of business. Getting employees to leave glowing reviews is up there with some shady tactics. Who feels that passionately about taking out insurance they leave glowing reviews like you’ve had, all in a couple of days? Stay away.

STOP insuring fossil fuels STOP insuring fossil fuels - you are destroying our future! Hiscox is enabling dirty fossil fuel projects. You continue to fuel the climate crisis by underwriting and investing in the expansion of fossil fuels. Impacted communities shouldn't be the ones paying the costs of climate inaction. Polluters and their enablers should be the ones paying. Clean up your act NOW!

Disappointed customer of Hiscox I have been a customer of Hiscox for years. They basically have no online tools for simple transactions/changes to your policy, such as changing the credit card that gets billed for it. I waited on hold on the dial-in number for 15 minutes, only to be disconnected automatically. These days, not having a simple online customer portal system for interacting with your product/services is absurd.