Unprofessional and unethical company I had to submit a claim in 2018. It took Hiscox 2 years to deal with the repairs, terrible experience of having poor works done by two different companies. They finally offered me a settlement as they were unable to finish the repairs. The costs put against the claim were way higher that they should have been, and included works which were needed due to damage caused by their ‘cowboy’ builders as well as compensation costs for the appalling service. When I cancelled my policy they took out my payment for the month after cancellation.

What Home Emergency Cover?? I have a home emergeny claim with them at this time. My family and I have been without any hotwater or heating for the last 5 days. Ive been told it will take another 2 days before they can arrange an enginner to rectify the issue. No alternaitive accommodation has been provided for the length of the issue and Hiscox have washed their hands of the issue saying i need to complain directly to their emergency cover provider. Given it will be a week since weve have heating or hot water i would have had far quicker resolution by co tacting a contractor myself.

I can't recommend hiscox to any small business. Misleading marketing. Terrible support. Rude claims department who blatantly reject claims that I confirmed would be covered multiple times with the sales rep. Late responses (or none at all). Overall a complete waste of money, pathetic experience and I can't recommend this company to any small business.

Awful - dishonourable to customers. Avoid. Awful. Would not recommend at all. Business policy proved to be pointless. We had stolen goods. It was a completely legitimate claim. Didn't pay out. Hiscox used a 3rd party assessor - they used every small technicality to dispute and deny the claim. Its ruined the annual profits of the business. Don't use them. We honestly dont know how these people sleep at night.

Disappointed customer of Hiscox I have been a customer of Hiscox for years. They basically have no online tools for simple transactions/changes to your policy, such as changing the credit card that gets billed for it. I waited on hold on the dial-in number for 15 minutes, only to be disconnected automatically. These days, not having a simple online customer portal system for interacting with your product/services is absurd.