I will be avoiding in future. Time to get a response is laughable! I must say what an absolute farce using this insurance company. The timescales they get to respond to each email is a joke. Its not been just under 2 weeks since i lost my phone and i'm still battling with them sending everything they are asking for to authorise the claim. I use my phone for business and it's not only a kick in the gut losing my device with everything on it but to wait this long for a new one is so frustrating! I'm very tempted to cancel the insurance once the claim has been dealt with and find a new provider as the timescales simply are not good enough. Also to just make sure everything they need is asked for at the start of the claim too! *Update less than 24 hours of submitting this claim they were straight on to asking for more details before the review was deleted... if you cared more about empathising with the claimants than your reviews, these reviews wouldnt be here in the first place!

Horrible experience! Horrible experience! I filed claim for my AirPods Pro which I lost in gym they mention on website that they aim to settle claim within 2 days and today it’s been more then two weeks still waiting they again and again asking for documents even I provided everything Really terrible experience won’t recommend to anyone stay away from this company

This company is not to be trusted. This company is not to be trusted. I made a a valid claim with all proof of ownership, police reports when on holiday. All they did was squirm out of it and denied the claim. I have taken them to the ombudsman. Do not have the same experience and avoid these scammers.

Stress and hassle free experience Contrary to most of the other reviewers, I've had a fantastic experience! Yes you do have to provide plenty of documentation, and there are exceptions and exclusions (this is insurance after all, read the t&cs!), but having provided this and an honest explanation of how I damaged my phone, I'd had my claim approved, phone sent off, repaired and returned in 6 days. I hope to never have to claim again of course, but I certainly wouldn't be anxious to!

Cooperation is key Cooperation, honesty, and providing all the necessary details are essential for the approval of any insurance claims. Although additional information may be required, ensuring that you provide it will increase your chances of approval. If you're purchasing an item off eBay, always request the seller to provide proof of purchase and write a small document to transfer ownership to you. This will be required for any third-party buying. I was able to get my claim approved after providing all the necessary information. People who say these are scam company take a look in the mirror it's you are not being honest with the insurance company they never ignore emails or phone calls they answer honestly. I would recommend this company.