NCL/TS/00083999/KAS-2 NCL/TS/00083999/KAS-2 I submitted a claim for my lost laptop to Taurus three weeks ago, during my travel abroad. The process required an extensive array of documentation—including passport details, a utility bill, the device's invoice, a police report, the device's IMEI number, iCloud information, and more. Despite my compliance in furnishing all requested details, the resolution of my claim continues to stall. A senior case handler has further complicated matters by demanding additional evidence. Even after I provided comprehensive proof such as my airline tickets, hotel accommodations, device invoice, and utility bill for address verification, the requests for more information persist. It appears to me that there is an underlying reluctance to settle the claim, possibly a tactic to merely prolong the process. I am left with a strong impression of a lack of empathy and a disregard for customer trust. Based on my disappointing experience, I strongly advise against opting for Postoffice Gadget Insurance, as it seems they fail to provide the support needed in the event of loss while traveling. I recommend steering clear of this company and reconsidering any plans to secure gadget insurance through them.

Absolutely appalling service Absolutely appalling service. Had a phone stolen on holiday and 3 months later they are still asking for more documents, so far required a copy of the Police Report, proof of id, the original invoice, separate proof of purchase, proof of usage, proof of blacklisting, proof of lost mode, a photo of the original box, an iCloud screenshot even though its been deleted from the iCloud after theft!!, and are now claiming that all the IMEI details dont match up even though they do. The sad thing is that the Insurance policy was taken out with Holiday Extras who then had Davies group underwrite it and they subbed out the 'gadget' insurance that we paid extra for to Taurus. Needless to say we will make very sure next time that Taurus' name is no where on our holiday insurance contract!!

Honestly this is one of the worst experiences Honestly this is one of the worst insurance experience I have ever had in my life. It is now weeks waiting and counting. It honestly feels like you are trying to prove you are telling the truth about even having the phone in there first place. I don't understand what some stuff has to do with anything even asking for the original box, and if I had insurance with anyone else what does that have to do with my claim? Insurance companies share the database so why would I be so stupid to claim several times for the exact same device? I had sent the receipt with the IMEI and Serial as well as a screenshot of my apple account with matching IMEI and Serial only to be asked to sent pictures of the box??? The most frustrating part was being asked to upload info, which I proceeded to upload and also email, and then repeatedly chasing to be told we have not received the info I uploaded and also emails. Only for me to then ask on the phone to them 'what format does your system accept?' to then hear them say it is the format (photos taken from iPhone) which their system does not accept. Mind you I had uploaded several times and their online portal said 'successful' and I had also emailed them to make sure they arrived. Every single time they ask for something new it takes 2 days to hear back. Even when you reply to emails it is as if they don't know you have replied until you call as you are told 'we sent you an email asking for xyz' when you have already replied to that email hours before or even the day before!! make it make sense?? Virgin Atlantic sold me this insurance, and already processed my claim for my stolen cash within days but getting my phone claim sorted by with Taurus as they handle gadget claims has been a complete nightmare to date. It is a horrible way to treat people a terrible experience from start to this point today I am still waiting for a decision let alone a phone.

Being difficult They are currently dealing with my claim for a lost/stolen mobile phone while I was on holiday they are taking for ever. wanting so much evidence which I have provided and taking days to respond what is the actual point of having this insurance?? I’ve never made a claim before and have no idea why they are being so difficult Duel validation what even is that They want pictures of the box I got with the phone when I first purchased it This insurance is a joke

Horrible experience! Horrible experience! I filed claim for my AirPods Pro which I lost in gym they mention on website that they aim to settle claim within 2 days and today it’s been more then two weeks still waiting they again and again asking for documents even I provided everything Really terrible experience won’t recommend to anyone stay away from this company