DO NOT USE GADGET INSURANCE Taurus have been absolutely awful and impossible to deal with. For months I have sent them countless documents and my claim has gotten no where, they asked for a photo of my box which I sent they then claimed as the box was sealed in the photo they cant accept it?? Who keeps the phone box? They have had countless documents from my network provider, icloud screen shots etc yet now request the metadata of the photo taken of the box? They make up ridiculous requests for evidence, they clearly do not care about processing any claims which is clear from the reviews on here. This company has caused me nothing but stress do not use them! I will be pursing a complaint with the ombudsman and looking to take legal action as this company is awful!

Not a good experience I had my phone stolen on holiday and read the reviews before submitting my claim which was through travel extras via Taurus. And exactly what everyone else said happened they just keep asking for the documents I provided at the very start over and over. My claim has not been paid.

Terrible run away Terrible. It's been over a month now and I'm still waiting for my lost camera to be reimbursed. Nothing happens unless you call you them and then whoever answers will just tell you to wait 2-3 working days and then when you call again someone else will say the same. Can't believe how this is I've got a camera business to run. My claim was even accepted last week and I still no acknowledgement or indication that I'll receive my settlement anytime soon.

Do Not Touch This Company, replacement phones are not genuine. Do not touch this company. Two reasons, they will try every thing they can to not provide you with a replacement phone if your phone gets stolen. Most importantly, when you eventually get a replacement phone which will take minimum 3 months, this phone will not be genuine. The company provided me with an iphone with a non genuine phone camera. This has been checked by three companies and I have lost out on £300 for this. They informed me that the time it took for me to find out it was not genuine was too long so they can't do anything about it. I am currently pursuing this via the financial ombudsman. Anyone who works for this company should be ashamed of themselves. If anyone else has had this issue please comment as I am trying to get as many customers together as I can to build a case against Taurus and Switched On Insurance. Ignore their reply to my review, they are doing it to save face but they are lying. There is no way they are using genuine Apple components in the replacement phones, they are severely cutting down costs for profit at the expense of customers.

Absolutely appalling service Absolutely appalling service. Had a phone stolen on holiday and 3 months later they are still asking for more documents, so far required a copy of the Police Report, proof of id, the original invoice, separate proof of purchase, proof of usage, proof of blacklisting, proof of lost mode, a photo of the original box, an iCloud screenshot even though its been deleted from the iCloud after theft!!, and are now claiming that all the IMEI details dont match up even though they do. The sad thing is that the Insurance policy was taken out with Holiday Extras who then had Davies group underwrite it and they subbed out the 'gadget' insurance that we paid extra for to Taurus. Needless to say we will make very sure next time that Taurus' name is no where on our holiday insurance contract!!