For claim regarding a theft of a mobile… DO NOT USE TAURUS INSURANCE. IT IS NOW MORE THAN 4 WORKING DAYS SINCE MY CLAIM WAS APPROVED AND THERE IS STILL NO NOTIFICATION OF REPLACEMENT DEVICE BEING DISPATCHED. I HAVE TO CALL THEM EVERY DAY TO GET UPDATES, AND EVERY DAY THEY MAKE EMPTY USELESS PROMISES THAT 'SOMEONE WILL BE IN TOUCH TOMORROW'. Edit 18th April: 8 working days since submitting claim. Have called Taurus yet again to be told that replacement device has not yet been dispatched from their 'repair partners'. For claim regarding a theft of a mobile phone: - Taurus took more than 3 days to approve (despite extensive evidence). Advertised response of 1-2 days not met. - Only offered a replacement phone and no cash payout. This was approved on day 4, but they failed to order the replacement until the 5th day. Told delivery of replacement would be 2-4 working days. - Its now 5 working days since original claim submitted, after further chasing them, I am told that the replacement device is sent to them, before being sent to me (???) and it is unlikely to be delivered until 11 days after original claim. - This is far beyond the response times advertised when taking out the policy - Taurus staff seem very confused as to why replacement devices may be needed with short turnaround time - I would have been more than happy with compensation, and procuring a replacement device myself, and this would have been far quicker

Absolutely appalling service Absolutely appalling service. Had a phone stolen on holiday and 3 months later they are still asking for more documents, so far required a copy of the Police Report, proof of id, the original invoice, separate proof of purchase, proof of usage, proof of blacklisting, proof of lost mode, a photo of the original box, an iCloud screenshot even though its been deleted from the iCloud after theft!!, and are now claiming that all the IMEI details dont match up even though they do. The sad thing is that the Insurance policy was taken out with Holiday Extras who then had Davies group underwrite it and they subbed out the 'gadget' insurance that we paid extra for to Taurus. Needless to say we will make very sure next time that Taurus' name is no where on our holiday insurance contract!!

I will be avoiding in future. Time to get a response is laughable! I must say what an absolute farce using this insurance company. The timescales they get to respond to each email is a joke. Its not been just under 2 weeks since i lost my phone and i'm still battling with them sending everything they are asking for to authorise the claim. I use my phone for business and it's not only a kick in the gut losing my device with everything on it but to wait this long for a new one is so frustrating! I'm very tempted to cancel the insurance once the claim has been dealt with and find a new provider as the timescales simply are not good enough. Also to just make sure everything they need is asked for at the start of the claim too! *Update less than 24 hours of submitting this claim they were straight on to asking for more details before the review was deleted... if you cared more about empathising with the claimants than your reviews, these reviews wouldnt be here in the first place!

Honestly this is one of the worst experiences Honestly this is one of the worst insurance experience I have ever had in my life. It is now weeks waiting and counting. It honestly feels like you are trying to prove you are telling the truth about even having the phone in there first place. I don't understand what some stuff has to do with anything even asking for the original box, and if I had insurance with anyone else what does that have to do with my claim? Insurance companies share the database so why would I be so stupid to claim several times for the exact same device? I had sent the receipt with the IMEI and Serial as well as a screenshot of my apple account with matching IMEI and Serial only to be asked to sent pictures of the box??? The most frustrating part was being asked to upload info, which I proceeded to upload and also email, and then repeatedly chasing to be told we have not received the info I uploaded and also emails. Only for me to then ask on the phone to them 'what format does your system accept?' to then hear them say it is the format (photos taken from iPhone) which their system does not accept. Mind you I had uploaded several times and their online portal said 'successful' and I had also emailed them to make sure they arrived. Every single time they ask for something new it takes 2 days to hear back. Even when you reply to emails it is as if they don't know you have replied until you call as you are told 'we sent you an email asking for xyz' when you have already replied to that email hours before or even the day before!! make it make sense?? Virgin Atlantic sold me this insurance, and already processed my claim for my stolen cash within days but getting my phone claim sorted by with Taurus as they handle gadget claims has been a complete nightmare to date. It is a horrible way to treat people a terrible experience from start to this point today I am still waiting for a decision let alone a phone.

NCL/PO/00081082/KUL-1 Don't use TAURUS aka Royal Mail gadget insurance as they are quick to take your money and promise ''insurance/protection'' but when you have a problem they will just point at manufacturers' insurance and ask you to use them instead. What was the point in paying you guys? Waste of time and money, they will find a reason to decline your claim! DO NOT USE THEM THEY ARE WORTHLESS INSURANCE COMPANY Don't get insurance from this company as they will just ask you to contact the person who sold you the device and claim under warranty. - Manufacturer Warranty Means the period where the manufacturer will resolve any defects in materials and workmanship when your gadget is used normally in accordance with manufactures guidelines for a period as specified by them