For claim regarding a theft of a mobile… DO NOT USE TAURUS INSURANCE. IT IS NOW MORE THAN 4 WORKING DAYS SINCE MY CLAIM WAS APPROVED AND THERE IS STILL NO NOTIFICATION OF REPLACEMENT DEVICE BEING DISPATCHED. I HAVE TO CALL THEM EVERY DAY TO GET UPDATES, AND EVERY DAY THEY MAKE EMPTY USELESS PROMISES THAT 'SOMEONE WILL BE IN TOUCH TOMORROW'. Edit 18th April: 8 working days since submitting claim. Have called Taurus yet again to be told that replacement device has not yet been dispatched from their 'repair partners'. For claim regarding a theft of a mobile phone: - Taurus took more than 3 days to approve (despite extensive evidence). Advertised response of 1-2 days not met. - Only offered a replacement phone and no cash payout. This was approved on day 4, but they failed to order the replacement until the 5th day. Told delivery of replacement would be 2-4 working days. - Its now 5 working days since original claim submitted, after further chasing them, I am told that the replacement device is sent to them, before being sent to me (???) and it is unlikely to be delivered until 11 days after original claim. - This is far beyond the response times advertised when taking out the policy - Taurus staff seem very confused as to why replacement devices may be needed with short turnaround time - I would have been more than happy with compensation, and procuring a replacement device myself, and this would have been far quicker

NCL/TS/00083999/KAS-2 NCL/TS/00083999/KAS-2 I submitted a claim for my lost laptop to Taurus three weeks ago, during my travel abroad. The process required an extensive array of documentation—including passport details, a utility bill, the device's invoice, a police report, the device's IMEI number, iCloud information, and more. Despite my compliance in furnishing all requested details, the resolution of my claim continues to stall. A senior case handler has further complicated matters by demanding additional evidence. Even after I provided comprehensive proof such as my airline tickets, hotel accommodations, device invoice, and utility bill for address verification, the requests for more information persist. It appears to me that there is an underlying reluctance to settle the claim, possibly a tactic to merely prolong the process. I am left with a strong impression of a lack of empathy and a disregard for customer trust. Based on my disappointing experience, I strongly advise against opting for Postoffice Gadget Insurance, as it seems they fail to provide the support needed in the event of loss while traveling. I recommend steering clear of this company and reconsidering any plans to secure gadget insurance through them.

This company is not to be trusted. This company is not to be trusted. I made a a valid claim with all proof of ownership, police reports when on holiday. All they did was squirm out of it and denied the claim. I have taken them to the ombudsman. Do not have the same experience and avoid these scammers.

Absolutely appalling service Absolutely appalling service. Had a phone stolen on holiday and 3 months later they are still asking for more documents, so far required a copy of the Police Report, proof of id, the original invoice, separate proof of purchase, proof of usage, proof of blacklisting, proof of lost mode, a photo of the original box, an iCloud screenshot even though its been deleted from the iCloud after theft!!, and are now claiming that all the IMEI details dont match up even though they do. The sad thing is that the Insurance policy was taken out with Holiday Extras who then had Davies group underwrite it and they subbed out the 'gadget' insurance that we paid extra for to Taurus. Needless to say we will make very sure next time that Taurus' name is no where on our holiday insurance contract!!

Stress and hassle free experience Contrary to most of the other reviewers, I've had a fantastic experience! Yes you do have to provide plenty of documentation, and there are exceptions and exclusions (this is insurance after all, read the t&cs!), but having provided this and an honest explanation of how I damaged my phone, I'd had my claim approved, phone sent off, repaired and returned in 6 days. I hope to never have to claim again of course, but I certainly wouldn't be anxious to!