Small print peril You better read carefully the small print in the policy of this company. I claimed for a stolen phone and duly ticked the box for "refurbished" in the form. It took me ages to gather all the information about the incident and upload many supporting documents. However, my claim was declined because I did not buy the phone from Samsung but from a reputable third-party seller. This was the reason why Taurus rejected my claim. I don't understand why the company did not "red flag" this stipulation when I ticked the relevant box in the claim form and went through the tedious process without any avail. Taurus's policy flies in the face of environmental responsibility because it excludes recycled gadgets. All in all, the experience with this insurance company was more frustrating than the phone theft.

DO NOT USE GADGET INSURANCE Taurus have been absolutely awful and impossible to deal with. For months I have sent them countless documents and my claim has gotten no where, they asked for a photo of my box which I sent they then claimed as the box was sealed in the photo they cant accept it?? Who keeps the phone box? They have had countless documents from my network provider, icloud screen shots etc yet now request the metadata of the photo taken of the box? They make up ridiculous requests for evidence, they clearly do not care about processing any claims which is clear from the reviews on here. This company has caused me nothing but stress do not use them! I will be pursing a complaint with the ombudsman and looking to take legal action as this company is awful!

Terrible run away Terrible. It's been over a month now and I'm still waiting for my lost camera to be reimbursed. Nothing happens unless you call you them and then whoever answers will just tell you to wait 2-3 working days and then when you call again someone else will say the same. Can't believe how this is I've got a camera business to run. My claim was even accepted last week and I still no acknowledgement or indication that I'll receive my settlement anytime soon.

NCL/PO/00081082/KUL-1 Don't use TAURUS aka Royal Mail gadget insurance as they are quick to take your money and promise ''insurance/protection'' but when you have a problem they will just point at manufacturers' insurance and ask you to use them instead. What was the point in paying you guys? Waste of time and money, they will find a reason to decline your claim! DO NOT USE THEM THEY ARE WORTHLESS INSURANCE COMPANY Don't get insurance from this company as they will just ask you to contact the person who sold you the device and claim under warranty. - Manufacturer Warranty Means the period where the manufacturer will resolve any defects in materials and workmanship when your gadget is used normally in accordance with manufactures guidelines for a period as specified by them

This company is not to be trusted. This company is not to be trusted. I made a a valid claim with all proof of ownership, police reports when on holiday. All they did was squirm out of it and denied the claim. I have taken them to the ombudsman. Do not have the same experience and avoid these scammers.