Terrible run away Terrible. It's been over a month now and I'm still waiting for my lost camera to be reimbursed. Nothing happens unless you call you them and then whoever answers will just tell you to wait 2-3 working days and then when you call again someone else will say the same. Can't believe how this is I've got a camera business to run. My claim was even accepted last week and I still no acknowledgement or indication that I'll receive my settlement anytime soon.

Absolutely appalling service Absolutely appalling service. Had a phone stolen on holiday and 3 months later they are still asking for more documents, so far required a copy of the Police Report, proof of id, the original invoice, separate proof of purchase, proof of usage, proof of blacklisting, proof of lost mode, a photo of the original box, an iCloud screenshot even though its been deleted from the iCloud after theft!!, and are now claiming that all the IMEI details dont match up even though they do. The sad thing is that the Insurance policy was taken out with Holiday Extras who then had Davies group underwrite it and they subbed out the 'gadget' insurance that we paid extra for to Taurus. Needless to say we will make very sure next time that Taurus' name is no where on our holiday insurance contract!!

Horrible experience! Horrible experience! I filed claim for my AirPods Pro which I lost in gym they mention on website that they aim to settle claim within 2 days and today it’s been more then two weeks still waiting they again and again asking for documents even I provided everything Really terrible experience won’t recommend to anyone stay away from this company

For claim regarding a theft of a mobile… DO NOT USE TAURUS INSURANCE. IT IS NOW MORE THAN 4 WORKING DAYS SINCE MY CLAIM WAS APPROVED AND THERE IS STILL NO NOTIFICATION OF REPLACEMENT DEVICE BEING DISPATCHED. I HAVE TO CALL THEM EVERY DAY TO GET UPDATES, AND EVERY DAY THEY MAKE EMPTY USELESS PROMISES THAT 'SOMEONE WILL BE IN TOUCH TOMORROW'. Edit 18th April: 8 working days since submitting claim. Have called Taurus yet again to be told that replacement device has not yet been dispatched from their 'repair partners'. For claim regarding a theft of a mobile phone: - Taurus took more than 3 days to approve (despite extensive evidence). Advertised response of 1-2 days not met. - Only offered a replacement phone and no cash payout. This was approved on day 4, but they failed to order the replacement until the 5th day. Told delivery of replacement would be 2-4 working days. - Its now 5 working days since original claim submitted, after further chasing them, I am told that the replacement device is sent to them, before being sent to me (???) and it is unlikely to be delivered until 11 days after original claim. - This is far beyond the response times advertised when taking out the policy - Taurus staff seem very confused as to why replacement devices may be needed with short turnaround time - I would have been more than happy with compensation, and procuring a replacement device myself, and this would have been far quicker

Honestly this is one of the worst experiences Honestly this is one of the worst insurance experience I have ever had in my life. It is now weeks waiting and counting. It honestly feels like you are trying to prove you are telling the truth about even having the phone in there first place. I don't understand what some stuff has to do with anything even asking for the original box, and if I had insurance with anyone else what does that have to do with my claim? Insurance companies share the database so why would I be so stupid to claim several times for the exact same device? I had sent the receipt with the IMEI and Serial as well as a screenshot of my apple account with matching IMEI and Serial only to be asked to sent pictures of the box??? The most frustrating part was being asked to upload info, which I proceeded to upload and also email, and then repeatedly chasing to be told we have not received the info I uploaded and also emails. Only for me to then ask on the phone to them 'what format does your system accept?' to then hear them say it is the format (photos taken from iPhone) which their system does not accept. Mind you I had uploaded several times and their online portal said 'successful' and I had also emailed them to make sure they arrived. Every single time they ask for something new it takes 2 days to hear back. Even when you reply to emails it is as if they don't know you have replied until you call as you are told 'we sent you an email asking for xyz' when you have already replied to that email hours before or even the day before!! make it make sense?? Virgin Atlantic sold me this insurance, and already processed my claim for my stolen cash within days but getting my phone claim sorted by with Taurus as they handle gadget claims has been a complete nightmare to date. It is a horrible way to treat people a terrible experience from start to this point today I am still waiting for a decision let alone a phone.