Absolutely appalling service Absolutely appalling service. Had a phone stolen on holiday and 3 months later they are still asking for more documents, so far required a copy of the Police Report, proof of id, the original invoice, separate proof of purchase, proof of usage, proof of blacklisting, proof of lost mode, a photo of the original box, an iCloud screenshot even though its been deleted from the iCloud after theft!!, and are now claiming that all the IMEI details dont match up even though they do. The sad thing is that the Insurance policy was taken out with Holiday Extras who then had Davies group underwrite it and they subbed out the 'gadget' insurance that we paid extra for to Taurus. Needless to say we will make very sure next time that Taurus' name is no where on our holiday insurance contract!!

Wish I could give this scam insurance company a -5 star review Wish I could give a -5 star review! I wait weeks for a reply about my claim and now 2 months later I am (eligible for a claim!) I only had an iPhone 12 and they wanted a £165 excess! Absolute rip off! I am going through a refund process with my bank to get the fraudulent money they have taken from me each month! AVOID!!!

Honestly this is one of the worst experiences Honestly this is one of the worst insurance experience I have ever had in my life. It is now weeks waiting and counting. It honestly feels like you are trying to prove you are telling the truth about even having the phone in there first place. I don't understand what some stuff has to do with anything even asking for the original box, and if I had insurance with anyone else what does that have to do with my claim? Insurance companies share the database so why would I be so stupid to claim several times for the exact same device? I had sent the receipt with the IMEI and Serial as well as a screenshot of my apple account with matching IMEI and Serial only to be asked to sent pictures of the box??? The most frustrating part was being asked to upload info, which I proceeded to upload and also email, and then repeatedly chasing to be told we have not received the info I uploaded and also emails. Only for me to then ask on the phone to them 'what format does your system accept?' to then hear them say it is the format (photos taken from iPhone) which their system does not accept. Mind you I had uploaded several times and their online portal said 'successful' and I had also emailed them to make sure they arrived. Every single time they ask for something new it takes 2 days to hear back. Even when you reply to emails it is as if they don't know you have replied until you call as you are told 'we sent you an email asking for xyz' when you have already replied to that email hours before or even the day before!! make it make sense?? Virgin Atlantic sold me this insurance, and already processed my claim for my stolen cash within days but getting my phone claim sorted by with Taurus as they handle gadget claims has been a complete nightmare to date. It is a horrible way to treat people a terrible experience from start to this point today I am still waiting for a decision let alone a phone.

DO NOT USE GADGET INSURANCE Taurus have been absolutely awful and impossible to deal with. For months I have sent them countless documents and my claim has gotten no where, they asked for a photo of my box which I sent they then claimed as the box was sealed in the photo they cant accept it?? Who keeps the phone box? They have had countless documents from my network provider, icloud screen shots etc yet now request the metadata of the photo taken of the box? They make up ridiculous requests for evidence, they clearly do not care about processing any claims which is clear from the reviews on here. This company has caused me nothing but stress do not use them! I will be pursing a complaint with the ombudsman and looking to take legal action as this company is awful!

Absolutely seamless! I honestly don’t know what all these bad reviews are about, clearly people don’t qualify or don’t read the T&C’s. I made a claim for a smashed screen on a 2 year old iPad on 10th March. By the 12th I’d got a brand new iPad from the Apple Store in Solihull, which I initially had to pay for once the claim was approved. By 18th March I have received all my money back direct to my bank less the £50 excess. Can’t recommend Taurus enough! Absolutely brilliant service. Easy to upload documentation and prove ownership using the online service. Had no requests for any more documents from Taurus, everything was accepted first time. Thanks you!