This company is not to be trusted. This company is not to be trusted. I made a a valid claim with all proof of ownership, police reports when on holiday. All they did was squirm out of it and denied the claim. I have taken them to the ombudsman. Do not have the same experience and avoid these scammers.

Small print peril You better read carefully the small print in the policy of this company. I claimed for a stolen phone and duly ticked the box for "refurbished" in the form. It took me ages to gather all the information about the incident and upload many supporting documents. However, my claim was declined because I did not buy the phone from Samsung but from a reputable third-party seller. This was the reason why Taurus rejected my claim. I don't understand why the company did not "red flag" this stipulation when I ticked the relevant box in the claim form and went through the tedious process without any avail. Taurus's policy flies in the face of environmental responsibility because it excludes recycled gadgets. All in all, the experience with this insurance company was more frustrating than the phone theft.

Horrible experience! Horrible experience! I filed claim for my AirPods Pro which I lost in gym they mention on website that they aim to settle claim within 2 days and today it’s been more then two weeks still waiting they again and again asking for documents even I provided everything Really terrible experience won’t recommend to anyone stay away from this company

Do Not Touch This Company, replacement phones are not genuine. Do not touch this company. Two reasons, they will try every thing they can to not provide you with a replacement phone if your phone gets stolen. Most importantly, when you eventually get a replacement phone which will take minimum 3 months, this phone will not be genuine. The company provided me with an iphone with a non genuine phone camera. This has been checked by three companies and I have lost out on £300 for this. They informed me that the time it took for me to find out it was not genuine was too long so they can't do anything about it. I am currently pursuing this via the financial ombudsman. Anyone who works for this company should be ashamed of themselves. If anyone else has had this issue please comment as I am trying to get as many customers together as I can to build a case against Taurus and Switched On Insurance. Ignore their reply to my review, they are doing it to save face but they are lying. There is no way they are using genuine Apple components in the replacement phones, they are severely cutting down costs for profit at the expense of customers.

Absolutely seamless! I honestly don’t know what all these bad reviews are about, clearly people don’t qualify or don’t read the T&C’s. I made a claim for a smashed screen on a 2 year old iPad on 10th March. By the 12th I’d got a brand new iPad from the Apple Store in Solihull, which I initially had to pay for once the claim was approved. By 18th March I have received all my money back direct to my bank less the £50 excess. Can’t recommend Taurus enough! Absolutely brilliant service. Easy to upload documentation and prove ownership using the online service. Had no requests for any more documents from Taurus, everything was accepted first time. Thanks you!