I will be avoiding in future. Time to get a response is laughable! I must say what an absolute farce using this insurance company. The timescales they get to respond to each email is a joke. Its not been just under 2 weeks since i lost my phone and i'm still battling with them sending everything they are asking for to authorise the claim. I use my phone for business and it's not only a kick in the gut losing my device with everything on it but to wait this long for a new one is so frustrating! I'm very tempted to cancel the insurance once the claim has been dealt with and find a new provider as the timescales simply are not good enough. Also to just make sure everything they need is asked for at the start of the claim too! *Update less than 24 hours of submitting this claim they were straight on to asking for more details before the review was deleted... if you cared more about empathising with the claimants than your reviews, these reviews wouldnt be here in the first place!

This company is not to be trusted. This company is not to be trusted. I made a a valid claim with all proof of ownership, police reports when on holiday. All they did was squirm out of it and denied the claim. I have taken them to the ombudsman. Do not have the same experience and avoid these scammers.

Wish I could give this scam insurance company a -5 star review Wish I could give a -5 star review! I wait weeks for a reply about my claim and now 2 months later I am (eligible for a claim!) I only had an iPhone 12 and they wanted a £165 excess! Absolute rip off! I am going through a refund process with my bank to get the fraudulent money they have taken from me each month! AVOID!!!

NCL/PO/00081082/KUL-1 Don't use TAURUS aka Royal Mail gadget insurance as they are quick to take your money and promise ''insurance/protection'' but when you have a problem they will just point at manufacturers' insurance and ask you to use them instead. What was the point in paying you guys? Waste of time and money, they will find a reason to decline your claim! DO NOT USE THEM THEY ARE WORTHLESS INSURANCE COMPANY Don't get insurance from this company as they will just ask you to contact the person who sold you the device and claim under warranty. - Manufacturer Warranty Means the period where the manufacturer will resolve any defects in materials and workmanship when your gadget is used normally in accordance with manufactures guidelines for a period as specified by them

Small print peril You better read carefully the small print in the policy of this company. I claimed for a stolen phone and duly ticked the box for "refurbished" in the form. It took me ages to gather all the information about the incident and upload many supporting documents. However, my claim was declined because I did not buy the phone from Samsung but from a reputable third-party seller. This was the reason why Taurus rejected my claim. I don't understand why the company did not "red flag" this stipulation when I ticked the relevant box in the claim form and went through the tedious process without any avail. Taurus's policy flies in the face of environmental responsibility because it excludes recycled gadgets. All in all, the experience with this insurance company was more frustrating than the phone theft.