Horrible customer service Horrible customer service. They don't answer the phones or reply back in a timely manner. TRUCKERS stay away because trying to get a C.O.I for the broker would be an all-day process

excellent and timely we needed fast quotes. Bolt was able to meet that requirement. we were able to have great phone contact throughout the whole shop process. the quotes were adjusted quickly as correct & updated information came in. the prices we fair across the board and competitive. we received a professional explanation for the insurance and was advised on how to save money for the company. it was a good experience buying insurance. now we have to deal with our former insurance company who over charged us & never looked out for our best interests. Bolt has delivered honestly! with integrity.

Poor customer service I have been waiting for nearly a month for a loss run report. I have made several phone calls and email requests.

Horrible Company Be warned when you have any kind of issue. We have usually had great representatives in the past. Once something goes wrong they will do their very best to put it all on you. The woman we spoke to this morning was very disrespectful and rude. All over a misunderstanding and now they are losing our business. I will make sure to warn anyone of how this company treats their customers.

I feel lied to and cheated. The Bolt representative that I spoke with on May 19th, 2014, Sasha Iyamu-Osagie, said that I would be paying a total of $50.00 per month and he also said that my down payment of $150.00 would cover the entire first 3 months and that I would not have a payment due until August 2014. I received my first bill in the mail, and it says I am paying $60.00 per month and that my first bill is due in 2 weeks (June). On top of this suprise, I had asked Sasha via email on May 25, 2014 for any kind of paperwork or details regarding our policy because all I had received was a 2 page Insurance Binder with a very small amount of information. I have questions for Sasha since there are a few things that I do not understand completely such as why it says "Commercial General Liability"- does this only cover offices and commercial buildings or does this also include the residential side of my cleaning business? Also, will I receive an insurance card or a hard copy document in the mail for proof of insurance? I would really appreciate some guidance on some of these issues that I am having. Thank you.