Process Terrible process in trying to get policies bound. Extremely dissatisfied that my clients payment didn't get through and the way he found out that he and I both found out was that he received a letter in the mail that said he never got coverage due to money not being able to be pulled from his bank. Double work on my end, and the client had to drive in twice to see me and refill out the same application forms after his banking information didn't go through. Possitive experience when I connect with the underwriters or customer service on the phone. Additionally, very difficult to understand payment schedules and options.

Good/Bad Too many hoops to go through. These guys are the middleman between K&K insurance and I still have not yet been contacted by the company I'm paying. Not a very good experience for small business insurance.

not good I have been trying to get insurance through bolt for my small business. The gentleman I was working with was not rude but has very poor communication skills. Its been over a week and still nothing. I call and says ill call you back and never does. Im going to go with a different insurance company!

Warning!!! Not on the up & up!!! This company is sketchy at best. They never sent me commercial policy documents, until after I canceled my policy because they refused to confirm that my policy was active. I called multiple subsidiary companies trying to get our policy canceled. Runaround is not even enough to express how difficult they made everything. Finally six months after canceling I finally received a refund of unearned premium. Stay away from this company.

Poor customer service I have been waiting for nearly a month for a loss run report. I have made several phone calls and email requests.