Horrible customer service Horrible customer service. They don't answer the phones or reply back in a timely manner. TRUCKERS stay away because trying to get a C.O.I for the broker would be an all-day process

Horrible Company Be warned when you have any kind of issue. We have usually had great representatives in the past. Once something goes wrong they will do their very best to put it all on you. The woman we spoke to this morning was very disrespectful and rude. All over a misunderstanding and now they are losing our business. I will make sure to warn anyone of how this company treats their customers.

Great....unless you have a claim. Beware! I have a business owners policy in good standing. There was a small fire ruled an accident by 3 seperate fire investigators. I filed a claim. I was sent to a third party adjuster, who sent over another third party adjuster. It's been 5 days with no decisions no contact beyond third party adjusters who take pictures, and don't answer their phones for days then, call to say there is no decision... The contents of my business are sitting outside in the rain getting more damage and I am almost $3000 out of pocket already to protect it as best I can. I cannot open my business or pay any bills. Don't sign up if you actually need coverage or want to PROTECT your business.

Mexi-Flip Taco Truck appreciates you all. It's been almost a year now that we have been using your services and all of us here appreciate the way your courteous reps handle any request we send with ample notice or short minute demand for COI's. A special thanks to the Underwriters Dept, Kewanna Carlton, Kristina Donihee and Grace Iorio. We truly thank you all for your outstanding continuous efforts and contributing to a growing success to Mexi-Flip Taco Truck. Sincerely, Mexi-Flip Taco Truck

Bolt process The whole process from start to finish is difficult and not user friendly for the agent or the customer. The helpline employees are nice and try to help as much as they can but they are only able to do so much. A lot of time and effort for not much (if any) reward.