Poor customer service I have been waiting for nearly a month for a loss run report. I have made several phone calls and email requests.

I feel lied to and cheated. The Bolt representative that I spoke with on May 19th, 2014, Sasha Iyamu-Osagie, said that I would be paying a total of $50.00 per month and he also said that my down payment of $150.00 would cover the entire first 3 months and that I would not have a payment due until August 2014. I received my first bill in the mail, and it says I am paying $60.00 per month and that my first bill is due in 2 weeks (June). On top of this suprise, I had asked Sasha via email on May 25, 2014 for any kind of paperwork or details regarding our policy because all I had received was a 2 page Insurance Binder with a very small amount of information. I have questions for Sasha since there are a few things that I do not understand completely such as why it says "Commercial General Liability"- does this only cover offices and commercial buildings or does this also include the residential side of my cleaning business? Also, will I receive an insurance card or a hard copy document in the mail for proof of insurance? I would really appreciate some guidance on some of these issues that I am having. Thank you.

Process Terrible process in trying to get policies bound. Extremely dissatisfied that my clients payment didn't get through and the way he found out that he and I both found out was that he received a letter in the mail that said he never got coverage due to money not being able to be pulled from his bank. Double work on my end, and the client had to drive in twice to see me and refill out the same application forms after his banking information didn't go through. Possitive experience when I connect with the underwriters or customer service on the phone. Additionally, very difficult to understand payment schedules and options.

Horrible customer service Horrible customer service. They don't answer the phones or reply back in a timely manner. TRUCKERS stay away because trying to get a C.O.I for the broker would be an all-day process

Bolt process The whole process from start to finish is difficult and not user friendly for the agent or the customer. The helpline employees are nice and try to help as much as they can but they are only able to do so much. A lot of time and effort for not much (if any) reward.