Customer Service Lacking I've used Next Insurance for multiple clients before and had a good experience. However, this latest round has required 2 months back and forth with delayed responses (only one time on my side) and no policy yet in place. This is an issue to not have timely enrollment in required policies. The only reason I haven't gone to another insurance provider is the integrated option with the payroll administrator we use. Otherwise, Next would have lost this policy opportunity. I will definitely look at other options before sending another client their way.

They're overbilling me They're overbilling me. I Just paid my renewal last month and they're trying to hit me foranother renewal yet again. It is so absolutely hard.Trying to get ahold of a person and not deal with a bot.Or strictly just text. I have filed with the bbb & am following up with fraud reports to authorities. I can't get any answers or any explanation why they're double charging me. My credit has not dropped and I have had 0 claims. Now my rate is doubled!!??? And no explanation, no warning of price increase, nothing. Nope bye. I have been a customer for 3 years. Your loss

SCAM insurance SCAM insurance. DO NOT TRUST. Just like the other reviewers, this insurance company non-renewed us also, stating the same BS as everyone else. We always made our payments and had zero claims. NEXT insurance makes it so easy to sign up and convinces you the online movement is the way to go, but buyer beware, there is some algorithm that alerts them to businesses they deem, for whatever reason, as not as advantageous for them, and they will cut you loose without a care in the world and as you can see by the reviews, it is part of their normal practice. Please do your research, as NEXT insurance is not good for any company that likes to establish long term relationships and trust among its vendors and suppliers. As the name suggests... move on to the NEXT option, because they are not good for your business.

DON'T USE THIS COMPANY Unresponsive, unprofessional, and incompetent. I requested a COI a month and a half ago. When they finally respond a week later (if any response at all), each and every one they've sent has failed to meet our customer's requirements. They don't pick up the phone. We are missing out on work because of this company's failure to do their simple job.

Awful experience Awful experience. Was told after purchasing and paying for a policy that my business type would not be covered. There is no way to contact by phone. The only contact option is a chatbot or AI outside of limited business hours. The only good is that they offered a refund after talking with an agent.