I am a small business owner since 2007… I am a small business owner since 2007 and I have had Next insurance since 2019 .I always pay in full at the start of the policy and have never had a claim, ever. You would think that I would be a great client, NO you would be wrong. My premium for the year ( 2022 )was $520.00. I received my renewal and it was $2259.00. YES IT MAKES NO SENSE. I called them and they said "yep" thats the price. It is there right too do business like that but like every small business owner that is navigating and doing what is needed to survive in this economy and then get blindsided by this price .Not OK As for Next insurance they were good for a discounted insurance company but for that price I will move on. NOT HAPPY

Shady Practices We had zero claims for Worker's Compensation and they non-renewed us, stating that they no longer cover our industry. Now, they have non-renewed our GL insurance. We have had coverage for 17 years and have never had a claim. They seem to be cherry-picking very low-risk admin type industries now. When an insurance company is afraid to take risks, they are not really an insurance company they are a scam. They must be having financial problems so they are only covering no risk businesses. I would worry that they won't be able to cover claims. Why else would you non-renew policies that you make more money on, and haven't had to pay a dime out on? I would stay far away from them!!! Once they non-renew you, other insurance companies see it as a red flag and charge more, even when you had no claims and did nothing wrong! Maybe that's the plan...they then refer you to their "partners" that can insure you....for much more! Stay away!

DON'T USE THIS COMPANY Unresponsive, unprofessional, and incompetent. I requested a COI a month and a half ago. When they finally respond a week later (if any response at all), each and every one they've sent has failed to meet our customer's requirements. They don't pick up the phone. We are missing out on work because of this company's failure to do their simple job.

Awful experience Awful experience. Was told after purchasing and paying for a policy that my business type would not be covered. There is no way to contact by phone. The only contact option is a chatbot or AI outside of limited business hours. The only good is that they offered a refund after talking with an agent.

Be careful Next doesn't honor prior quotes! I am an independent agent and quoted my customer through their online quote system. The rate was very competitive, but I had to present the quote to the prospective client. The client reviewed and told me they were interested, but their address had changed. I went back to the quote in their online system, updated the address and the premium more than doubled. I chatted with Christina H and was told previous quotes are not honored (summarizing).