Terrible Insurance Company We have been a loyal customer for years with NEXT and with no real explanation, we were dropped. We do General Contracting and never had a claim and never had a missed payment. We didn't even complain when the monthly payment went up for no apparent reason. Terrible way to end the insurance for no reason. Be careful, NEXT will take your money and give no loyalty or respect for your business in return.

Be careful Next doesn't honor prior quotes! I am an independent agent and quoted my customer through their online quote system. The rate was very competitive, but I had to present the quote to the prospective client. The client reviewed and told me they were interested, but their address had changed. I went back to the quote in their online system, updated the address and the premium more than doubled. I chatted with Christina H and was told previous quotes are not honored (summarizing).

Phishing scam, company will be sued This company clearly has a phishing scam going on. This company will be sued and brought down very soon. There are thousands of people just like me that open up their bank account and look at their transaction history and see that they are being charged a monthly fee from this company. I’ve never used them before, I have no idea who they are. I don’t need them. This is absolute bull-crap. I’m going to file a legal complaint against them.

They're overbilling me They're overbilling me. I Just paid my renewal last month and they're trying to hit me foranother renewal yet again. It is so absolutely hard.Trying to get ahold of a person and not deal with a bot.Or strictly just text. I have filed with the bbb & am following up with fraud reports to authorities. I can't get any answers or any explanation why they're double charging me. My credit has not dropped and I have had 0 claims. Now my rate is doubled!!??? And no explanation, no warning of price increase, nothing. Nope bye. I have been a customer for 3 years. Your loss

Run - Charged over $7k in excess because of faulty audit Moved business and downsized 2-1/2 years ago. Had insurance rate cut, and make our monthly payment with no issue, but then, we received a bill for over $7,000 because they said we didn't finish our yearly audit (which we were never asked for). We than had the hassle of trying to reopen the audit, which they did, but we can't even login. Every single thing we type, is shows 'Bad Request' and will no even open the audit form. We have asked several times about this via email support, and keep receiving replies that say, "We have an update for you! Your reference number is -------. Great. How can I even view the update? Today we reeived an email from AmTrust showing our 'Final Audit'. Umm how can we even view this, and how would it have changed if you can't even let me fix the information you incorrectly change in the first place? This is an absolute joke.