Next Insurance

california ave, 94304, palo alto, United States
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1.75
Based on 20 Reviews

5

10.00%

4

5.00%

3

0.00%

2

20.00%

1

65.00%
About Next Insurance

At NEXT Insurance, we lift the weight of insurance off entrepreneurs' shoulders. Specializing in small and micro-business coverage—contractors, restaurateurs, accountants, Amazon sellers—we craft affordable, tailored policies. Our 100% digital process means you can get coverage anytime, anywhere, and carry on focusing on growing your business.

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Abby Hart
GB

Customer Service Lacking I've used Next Insurance for multiple clients before and had a good experience. However, this latest round has required 2 months back and forth with delayed responses (only one time on my side) and no policy yet in place. This is an issue to not have timely enrollment in required policies. The only reason I haven't gone to another insurance provider is the integrated option with the payroll administrator we use. Otherwise, Next would have lost this policy opportunity. I will definitely look at other options before sending another client their way.

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Arryelle M. of MSW Enterprise
GB

Appreciate the ease and convenience of… Appreciate the ease and convenience of being able to purchase affordable E&O insurance.

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Chris Harper
GB

The initial form to get insurance is… The initial form to get insurance is completely misleading. Was checking for worker comp insurance and it made me feel that’s what I was signing up for then it was general liability. It’s been over 3 weeks now to get refunded or yet anything other than a robot email response. Just Terrible customer service!

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Renee Kilmer
GB

They're overbilling me They're overbilling me. I Just paid my renewal last month and they're trying to hit me foranother renewal yet again. It is so absolutely hard.Trying to get ahold of a person and not deal with a bot.Or strictly just text. I have filed with the bbb & am following up with fraud reports to authorities. I can't get any answers or any explanation why they're double charging me. My credit has not dropped and I have had 0 claims. Now my rate is doubled!!??? And no explanation, no warning of price increase, nothing. Nope bye. I have been a customer for 3 years. Your loss

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Raylene Graham
GB

WARNING!!!!!!!! WARNING!!!!!!!!! This company scams their clients with the fine print clauses. For example I have general liability. I've been paying my premiums and monthly bill for 3 years. I finally needed to file a claim, Next Insurance denied my claim under a bogus exclusion clause that contradicts what I was cover for. Everyone is rude at this office, they will not let you appeal, they do not have respect for their customers when it's time to make a claim. Bad Faith Insurance company, cancel now your waisting money with them!

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