wotkers comp audit We are a small co. we sent ALL our workers comp audit information to affirm the auditors for next., registered mail 5/25/2022 We beat the june 4th deadline sent our info registered mail to affirm. Next then pulled $ 4266.00 from our account blamed us for their error. Affirm & next do not communicate. Our audit info was not opened, It bounced from one affirm auditor to another. After many calls finally found an affirm auditor, who mis placed our info. Next was not prepared for the workers comp audits. Affirm & next blame each other then penalize the companies like us for their issues. This is a very poorly organized co.

DON'T USE THIS COMPANY Unresponsive, unprofessional, and incompetent. I requested a COI a month and a half ago. When they finally respond a week later (if any response at all), each and every one they've sent has failed to meet our customer's requirements. They don't pick up the phone. We are missing out on work because of this company's failure to do their simple job.

Be careful Next doesn't honor prior quotes! I am an independent agent and quoted my customer through their online quote system. The rate was very competitive, but I had to present the quote to the prospective client. The client reviewed and told me they were interested, but their address had changed. I went back to the quote in their online system, updated the address and the premium more than doubled. I chatted with Christina H and was told previous quotes are not honored (summarizing).

The initial form to get insurance is… The initial form to get insurance is completely misleading. Was checking for worker comp insurance and it made me feel that’s what I was signing up for then it was general liability. It’s been over 3 weeks now to get refunded or yet anything other than a robot email response. Just Terrible customer service!

Next is by far the worst insurance… Next is by far the worst insurance company ever, ive been making payments for the last 5yrs on time, i had a claim filed, and next did not back me up, KENT was very terrible and didn't listen to anything my company had to say, next is a terrible company, take your money elsewhere, DO NOT WASTE YOUR TIME..UNTRUSTWORTHY BY FAR!!!