Awful experience Awful experience. Was told after purchasing and paying for a policy that my business type would not be covered. There is no way to contact by phone. The only contact option is a chatbot or AI outside of limited business hours. The only good is that they offered a refund after talking with an agent.

The initial form to get insurance is… The initial form to get insurance is completely misleading. Was checking for worker comp insurance and it made me feel that’s what I was signing up for then it was general liability. It’s been over 3 weeks now to get refunded or yet anything other than a robot email response. Just Terrible customer service!

Terrible Insurance Company We have been a loyal customer for years with NEXT and with no real explanation, we were dropped. We do General Contracting and never had a claim and never had a missed payment. We didn't even complain when the monthly payment went up for no apparent reason. Terrible way to end the insurance for no reason. Be careful, NEXT will take your money and give no loyalty or respect for your business in return.

Phishing scam, company will be sued This company clearly has a phishing scam going on. This company will be sued and brought down very soon. There are thousands of people just like me that open up their bank account and look at their transaction history and see that they are being charged a monthly fee from this company. I’ve never used them before, I have no idea who they are. I don’t need them. This is absolute bull-crap. I’m going to file a legal complaint against them.

DON'T USE THIS COMPANY Unresponsive, unprofessional, and incompetent. I requested a COI a month and a half ago. When they finally respond a week later (if any response at all), each and every one they've sent has failed to meet our customer's requirements. They don't pick up the phone. We are missing out on work because of this company's failure to do their simple job.