HSC please resolve client issues This company is not a scam but has terrible customer service. I have had a broken HVAC since 10 days but with no resolution or even an indication what the next steps are. I have called every day twice and I keep getting told that the “proper department” is looking at it and they will call me back. At this point the senior management should look into it before enough consumers join for a class action against it for risks they are exposing children’s and elderly to in summer months with these delays.

We have an unspoken and odd "tradition"… We have an unspoken and odd "tradition" of just inadvertently destroying devices in our homes. The agents are always friendly and welcoming given all the times we've called! The service call is only $75 and it could be replaced if they can't fix it. We love that HSC values our long tradition of using something until it is really useles..

Poor and unethical claim service We have the "Comprehensive Plan" home warranty policy with The Home Service Club / Choice Home Warranty. Had to replace our washing machine which was covered by the policy. Company agreed to pay the claim and that they would send us a check. We needed a new machine so went out immediately and bought one figuring we'd apply the claim settlement once we received the check. Check never came and instead we got an email a couple weeks later with an attached electronic gift card to Lowe's. We contacted Home Service Company (HSC) and they acknowledged it was their mistake that they didn't issue a check but that there was nothing they could do to change it. We them went to Lowe's but they would not accept the gift card as payment to our credit balance. After 4 or 5 more calls to HSC we continued to get the run around from every claim person we talked to and all of them refused to let us talk to a supervisor or manager and even suggested they don't have access to the address or phone numbers of their corporate offices. Horrible, horrible service! So now I'm stuck having to go buy something else from Lowe's if I want to be reimbursed for our claim. DO NOT USE THIS COMPANY!

Save your money Terrible company. It has been 2 months and I still can't get my faucet fixed. Plumber comes and collect his service fee (literally a 5 min visit to take some pictures) and then will not return to complete the job as he says HSC will not agree to the submitted estimate. Who is at fault the plumber or the warranty company? Neither will take responsibility and leaves me the customer without a working faucet. Supposedly they will give a pro-rated refund if a contract is cancelled. I do not put much hope they will follow through on that promise. The only thing HSC is good at is sales and marketing.

Mothers looking for value for money… Mothers looking for value for money better trust the repair of their household appliances to Home Service. Don’t hesitate to avail of their services. My mother is very shy to ask for help because she fancies herself as a strong independent woman. But from time to time, she does entrust her house with the Home Service Club especially with electrical work.