The Home Service Club say I that… The Home Service Club say I that evaporator coil is physically damaged and leaking due to rust and/or erosion and is installed with incorrect freon pressure, which are all exclusions of coverage under the home warranty. Base on information obtained for this claim, the unit did not enter the policy in proper working condition. This makes no since. They keep hanging up on me when I call and won't let you talk to management.

Poor and unethical claim service We have the "Comprehensive Plan" home warranty policy with The Home Service Club / Choice Home Warranty. Had to replace our washing machine which was covered by the policy. Company agreed to pay the claim and that they would send us a check. We needed a new machine so went out immediately and bought one figuring we'd apply the claim settlement once we received the check. Check never came and instead we got an email a couple weeks later with an attached electronic gift card to Lowe's. We contacted Home Service Company (HSC) and they acknowledged it was their mistake that they didn't issue a check but that there was nothing they could do to change it. We them went to Lowe's but they would not accept the gift card as payment to our credit balance. After 4 or 5 more calls to HSC we continued to get the run around from every claim person we talked to and all of them refused to let us talk to a supervisor or manager and even suggested they don't have access to the address or phone numbers of their corporate offices. Horrible, horrible service! So now I'm stuck having to go buy something else from Lowe's if I want to be reimbursed for our claim. DO NOT USE THIS COMPANY!

We have an unspoken and odd "tradition"… We have an unspoken and odd "tradition" of just inadvertently destroying devices in our homes. The agents are always friendly and welcoming given all the times we've called! The service call is only $75 and it could be replaced if they can't fix it. We love that HSC values our long tradition of using something until it is really useles..

Company does NOT pay contractors Company does NOT pay contractors. Do not work for Choice, Home Service Club, Home Warranty of America or their new company name Rely Home. They gave my company authorization to make a repair for $765 but only paid $165 on the invoice. When I inquired they closed my contractor account and placed payments for all outstanding invoices on hold for 180 days. It has now been over a year and they say the policy is 365 days before they will escalate my payment request and 6-12 months before a possible resolution. This company scams homeowners out of money for contracts and contractors out of HARD earned money. I have paid out for technicians labor and parts to perform services for them that I will likely never be paid for. We are talking thousands of dollars.

Save your money Terrible company. It has been 2 months and I still can't get my faucet fixed. Plumber comes and collect his service fee (literally a 5 min visit to take some pictures) and then will not return to complete the job as he says HSC will not agree to the submitted estimate. Who is at fault the plumber or the warranty company? Neither will take responsibility and leaves me the customer without a working faucet. Supposedly they will give a pro-rated refund if a contract is cancelled. I do not put much hope they will follow through on that promise. The only thing HSC is good at is sales and marketing.