Tin Leg Travel NONInsurance I have bought 5 Tin Leg travel insurance policies and only made a claim on my last trip. Traveling to Houston I became very ill and spent 6 days in the hospital. For the past 6 months they have asked for alot of the same information over and over and there is no way to simply call and talk with your insurance person. So you email and email giving them all the info they want. Finally they told me to show them what I've paid and they will let me know what they will cover. I have an over $50k bill from the hospital - I was very ill... I'm also not in a position to pay $50k. They are saying the policy states they only reimburse. So after 6 months of communication I have paid for nonexistent travel insurance. The policy stated it covered up to$250k in medical expenses, but never that you paid it first. I've started a claim with Better Business Bureau and next I'm going to look into a class action suit. I'll bet others will join in. I travel several times a year, next time I'll use Allianz.

It took 13 months to finally get paid… It took 13 months to finally get paid from Tinleg. Our experience was similar to those described previously. They never review requested documents; they just ask for the same information over and over. I contacted Squaremouth Zero Complaint many times. Finally was reimbursed. It almost wasn't worth the aggravation and time it took to call or email. I guess that is what they're counting on. I can't understand why Forbes gives them such a high rating.

Great until you have a claim My 6th and last policy with TinLeg. Great until you have a claim. Sent in all paperwork requested. 20 minute phone interview. More paperwork requested and sent in. Still not good enough. Have spent so much time searching and providing evidence for a small medical claim on a cruise. Still they need more, how do I prove I was on cruise and on the flight home. Finally gave up. Not worth the time and effort.

Filed a claim days after my return Filed a claim days after my return, took almost 4 months to get a final answer and get paid and I am an attorney! The back and forth was duplicative and just stalling.

Total failure … We had to cancel a cruise at the last minute due to a sudden illness. Filed claimed in mid September 2023. It's now February 2024. Still be asked for info that I either sent previously or could have been notified was missing in September. I have asked multiple times to speak with someone, just get emails asking for same information without explanation. Do NOT use.