Paula Rees
GBDo not use this company Do not use this company. I travel all over the world and always purchased travel insurance. I have been lucky to only ever had the need to make a claim twice, once with another company, who were wonderful to deal with and then with Tin Leg. Tin Leg, is slow, they found every reason to deny the claim. They denied both my and a friends claim who I was travelling with. We had the same flights, hotels, expenses, etc. However, my friend was an attorney and challenged their denial after reading their policy, they then approved her claim, while still not approving mine. It was not until, she assisted me that they decided to approve my claim (I still have not been reimbursed 5 months later) due to a claims adjuster making the process as difficult as possible. It is a shame that you have to have legal representation to have a legitimate claim paid out.
Kristina P
GBDO NOT TRUST THIS COMPANY What this company does is tantamount to theft. They happily took my money for the policy, and they have never paid out on my claim for delayed luggage. They passed me off to some third party for processing, I have supplied all of the requested documentation, and NOTHING - SIX MONTHS LATER. They just hope people will go away and give up? Disgusting. If you call, they "escalate" your case, but still NOTHING. DO NOT BUY FROM THIS COMPANY.
Raven Keely
GBDon't waste your money, time, or energy Just don't bother. I bought insurance for a trip that was canceled at the last minute because of a medical issue. I spent months going back and forth with them, sending them any documentation I could get, spending hours on the phone trying to get said documentation, only for them to tell me the documentation I provided wasn't what was required -- and they told me this again and again, even when I got them specifically what they asked for. This went on for three months. Ultimately, they sent me an email saying that they couldn't give me any of my money back because (a) the trip was canceled with less than 48 hours notice, and (b) my doctor (who wrote multiple letters to them trying to explain the problem) didn't explicitly state that he recommended the trip be canceled. The fact that the trip was canceled less than two days before I was due to leave is something they knew from the very beginning, so they literally wasted hours and hours of my time (again, for three months) running me ragged to get "documentation" that they didn't even need. I know insurance companies thrive off of avoiding paying out to "clients," but to string people along like this is just needlessly cruel. "Cancel for Any Reason benefit" my ass.
Cave Man
GBWow, Really Tin Leg I bought travel insurance with Trip Cancellation and Trip Interruption. On my Vacation I had a Nile River Cruise booked and "Viator/Trip Advisor" canceled my cruise without explanation. Tin Leg is denying my claim because they don't have a reason why it was canceled. I would think the emails stating the canceled cruise would explain it all. I'll be back to update this review if anything changes. As of 7-3-2022 Tin leg is not communicating at all to resolve what I bought this insurance for. I'll be back to update any Positive or Negative results.
Terri Gliatti
GBTin Leg Travel NONInsurance I have bought 5 Tin Leg travel insurance policies and only made a claim on my last trip. Traveling to Houston I became very ill and spent 6 days in the hospital. For the past 6 months they have asked for alot of the same information over and over and there is no way to simply call and talk with your insurance person. So you email and email giving them all the info they want. Finally they told me to show them what I've paid and they will let me know what they will cover. I have an over $50k bill from the hospital - I was very ill... I'm also not in a position to pay $50k. They are saying the policy states they only reimburse. So after 6 months of communication I have paid for nonexistent travel insurance. The policy stated it covered up to$250k in medical expenses, but never that you paid it first. I've started a claim with Better Business Bureau and next I'm going to look into a class action suit. I'll bet others will join in. I travel several times a year, next time I'll use Allianz.