Don't Use Tin Leg Travel Insurance Company! In October I fractured two vertebra in a boating accident on a remote island in the Galapagos. There was no hospital and no MRI available so my condition was not diagnosed until I returned to the US. However, the pain of two fractured vertebra was so severe, the next day I could not climb into the small prop plane that was the only way off the island. I had to rebook my flight and it took two days before I was able to move enough to get onto the plane. I asked to be reimbursed for the cost of the new plane flight and was told I had to have a letter from a doctor saying I could not leave on the appointed plane, but the doctor did not know my back was broken because he didn't have the equipment to diagnose it, so no letter was possible. I provided documentation of my condition when I returned to US and had an MRI but Tin Leg refused reimburse me for the changed flight.

Do not use this company Do not use this company. I travel all over the world and always purchased travel insurance. I have been lucky to only ever had the need to make a claim twice, once with another company, who were wonderful to deal with and then with Tin Leg. Tin Leg, is slow, they found every reason to deny the claim. They denied both my and a friends claim who I was travelling with. We had the same flights, hotels, expenses, etc. However, my friend was an attorney and challenged their denial after reading their policy, they then approved her claim, while still not approving mine. It was not until, she assisted me that they decided to approve my claim (I still have not been reimbursed 5 months later) due to a claims adjuster making the process as difficult as possible. It is a shame that you have to have legal representation to have a legitimate claim paid out.

They do all they can to not pay They do all they can to not pay. I have submitted many claims & had phone conversations. they continue to want unreasonable new "proofs." All this for a very small amount of what ElAl doesn't refund. I will never use them again & will recommend the same to others.

Tin Leg Travel NONInsurance I have bought 5 Tin Leg travel insurance policies and only made a claim on my last trip. Traveling to Houston I became very ill and spent 6 days in the hospital. For the past 6 months they have asked for alot of the same information over and over and there is no way to simply call and talk with your insurance person. So you email and email giving them all the info they want. Finally they told me to show them what I've paid and they will let me know what they will cover. I have an over $50k bill from the hospital - I was very ill... I'm also not in a position to pay $50k. They are saying the policy states they only reimburse. So after 6 months of communication I have paid for nonexistent travel insurance. The policy stated it covered up to$250k in medical expenses, but never that you paid it first. I've started a claim with Better Business Bureau and next I'm going to look into a class action suit. I'll bet others will join in. I travel several times a year, next time I'll use Allianz.

Poor service from Tin Leg I purchased a travel policy for a very expensive safari to Tanzania. I posted a small claim, about 5%, of the total amount insured for extra expenses incurred when a regional flight from Kilimanjaro to Nairobi was reschedule 2 hours later than planned and would have caused me to miss my flight back to the US. I had to reschedule on a different airline an earlier flight. I found out about the change by email the night before departure and spent 3 hours in the bush trying to get through and have never been able to. I have submitted the requested information 4 times to Tin Leg and each time they ask for more including policies from the small Kenyan airline which I have explained doesn't exist. I provide a letter of explanation from the Travel Agent in S Africa that booked the whole trip verifying the details of the problem. The ball keeps moving. Do NOT insure your trip with Tin Leg.