Quick payment We made a claim under cruise cover. The claim and payment was dealt with within 2 1/2 weeks, which I was very happy with. Everyone I spoke to in customer service was English and had good customer service.

Avoid. My airline damaged my baggage and left me without a laptop, my sole means of working. I called up AXA and advised them and was encouraged to make a claim. Had I known at the time that leaving my baggage in the hold would invalidate my policy, I'd have not bothered claiming, but the staff member didn't tell me this and we spent close to an hour logging the claim. I heard nothing for a week and called back yesterday to be told that my claim had been finalised and I'd get a decision. Bearing in mind I have not been able to work effectively without a laptop, things were dragging too slowly so I called again today. Imagine my surprise when I was told that my claim had been declined on the 23rd, the very day I logged it! Essentially, the staff were too cowardly to tell me over the phone that my claim had been declined (which they'd have seen on the screen!) and instead just passed the buck. Coincidentally I then got a 'declined' letter in my email ten minutes later...how convenient. I rang and asked why I was not told on the spot that the clause in my insurance would negate any claim, and was given some sort of spiel about how 'all evidence needs to be considered'. There was never any need for 'evidence'; my claim was pointless from the onset and the staff member knew this. Logging the claim, waiting for an update, chasing it and then being told 'no' has cost me time and money which I will be pursuing. Axa told me "we don't consider loss of earnings"; easy for them to say when their call staff are getting paid by the hour and are happy to spend their time dragging this unnecessary claim all the way through to its pointless and needless conclusion. If you find your policy is underwritten by Axa, AVOID it and CANCEL it. They do not care about anything other than their bottom line and you'll end up financially drained and furious.

Do not insure with AXA its a Con If you pay money to this company, it us worse than not being insured. Not only will they refuse to settle the most simple and straightforward claim, but they will waste your time. Their complaint team work to a 40 day response timescale. Cases are pushed into the long grass by spurious requests for unnecessary documentation and weeks /months go by without progress.

I sended documents to them for my claim… I sended documents to them for my claim and its been 20 days since they received, on the website they saying that a response and resolve will be 15 days , when i talk to them today they said its 45 days and 15 days is preliminary , avoid this company , always trying to dont pay

We had to cancel our trip due to one of… We had to cancel our trip due to one of our party becoming seriously ill and these scammers keep asking more and more information from us which we have provided. So basically not wanting to pay out