My trip to Amsterdam had to be… My trip to Amsterdam had to be cancelled due to medical reasons. Submitted claim, they wanted a letter from the doctors but they do not do this now due to it being out of their remit! Axa wanted to then know if I had been told I couldn’t fly, now they are saying they cannot give any monies back including a good will gesture. I will never use them again, first and last time. If a zero rating could be given I would.

AVOID AT ANY COST AVOID AT ANY COST! EVEN IF IT'S FREE I became very ill and got admitted to the hospital, I was diagnosed with pneumonia This meant that I was in and out of consciousness, I had no ability to deal with anything at all. My 19-year old daughter who was with me had to deal with everything. It cost a fortune, she had to borrow money from friends and family, she also lost out on her holiday as a result of looking after me. We've provided her insurance details too, they've just asked her to prove her medical bills. As for me: I have submitted everything which clearly states what happened to me and all the costs. But they are refusing to pay me. They've just sent me on a wild goose chase, making my life more misery.

Don't BUY Don't BUY! the site offers false reviews and they use AXA as provider and they are awful! Got stranded without any ferry, flights or any other transport in el nido and lost my jon refundable accommodation. In Addition had to buy new accommodation for 2 days last minute costing me in total £900. For my surprise AXA only covers 20£ per 12h of delay and say that trip cancellation is only for trips to and from the uk. They thieves and liars!

We had to cancel our trip due to one of… We had to cancel our trip due to one of our party becoming seriously ill and these scammers keep asking more and more information from us which we have provided. So basically not wanting to pay out

Avoid. My airline damaged my baggage and left me without a laptop, my sole means of working. I called up AXA and advised them and was encouraged to make a claim. Had I known at the time that leaving my baggage in the hold would invalidate my policy, I'd have not bothered claiming, but the staff member didn't tell me this and we spent close to an hour logging the claim. I heard nothing for a week and called back yesterday to be told that my claim had been finalised and I'd get a decision. Bearing in mind I have not been able to work effectively without a laptop, things were dragging too slowly so I called again today. Imagine my surprise when I was told that my claim had been declined on the 23rd, the very day I logged it! Essentially, the staff were too cowardly to tell me over the phone that my claim had been declined (which they'd have seen on the screen!) and instead just passed the buck. Coincidentally I then got a 'declined' letter in my email ten minutes later...how convenient. I rang and asked why I was not told on the spot that the clause in my insurance would negate any claim, and was given some sort of spiel about how 'all evidence needs to be considered'. There was never any need for 'evidence'; my claim was pointless from the onset and the staff member knew this. Logging the claim, waiting for an update, chasing it and then being told 'no' has cost me time and money which I will be pursuing. Axa told me "we don't consider loss of earnings"; easy for them to say when their call staff are getting paid by the hour and are happy to spend their time dragging this unnecessary claim all the way through to its pointless and needless conclusion. If you find your policy is underwritten by Axa, AVOID it and CANCEL it. They do not care about anything other than their bottom line and you'll end up financially drained and furious.