Would give zero stars if possible Would give zero stars if possible. Had to cancel trip due to injury.Submitted relevant documentation to support, heard nothing. Turns out cancellation letter from Crystal could not be opened ( Crystal have been useless) and I had to contact AXA to find this out and get Crystal to reissue, this took 3 attempts by the buffoons at Crystal. Once resubmitted again heard nothing. 10 days passed and after emails , called AXA and was assured claim would be prioritised, nothing. 10 days later have just called and been told payment pending and after 20 minute hold have been informed payment approved and will take 5-7 days. , nightmare. Constantly use stalling tactics.

Stay clear Took insurance with insurefor which is a a group and needed to claim back for a holiday I had to cancel. Due to multiple pregnancy complications I’ve suffered in the past and loss of a baby, when I found out I was pregnant I didn’t want to be out of the country. I cancelled the holiday and provided a letter from the hospital doctor who detailed what had happened to me in the past and asked them to support this decision, they declined my claim because there was nothing wrong with the pregnancy at the time of cancelling. You will also find that the contact numbers on the policy documents don’t work and it’s incredibly hard just to try get through to someone. I also had to ring again to find out they’d declined me as id not heard anything from them. Laughable that they sent me an email asking to renew my policy with them. Stay clear of them, they will never pay out.

My trip to Amsterdam had to be… My trip to Amsterdam had to be cancelled due to medical reasons. Submitted claim, they wanted a letter from the doctors but they do not do this now due to it being out of their remit! Axa wanted to then know if I had been told I couldn’t fly, now they are saying they cannot give any monies back including a good will gesture. I will never use them again, first and last time. If a zero rating could be given I would.

I would give no stars if possible I would give no stars if possible. I was unable to travel home in July due to a sudden illness and had to attend a hospital in Switzerland. AXA took forever to reply to emails and phone calls. Numerous times I was told not to pay the hospital bill as AXA would pay this, and in January this was to be settled within a couple of days. I received a letter today from the hospital saying they have had to recover the funds, so I am now quite scared that I will have someone coming to my door demanding money. I was going to pay this bill back in October, but AXA said not to as it was easy to do their end. The amount of stress they have caused me is ridiculous. I will be paying this latest bill (which has risen by £200) and demanding the money back from AXA, I wonder how long that will take... What is even the point in having travel insurance if they company won't do their job. I will also be taking this further to the FO. This isn't even half the story. Do not use AXA travel insurance!!!!!

Do not insure with AXA its a Con If you pay money to this company, it us worse than not being insured. Not only will they refuse to settle the most simple and straightforward claim, but they will waste your time. Their complaint team work to a 40 day response timescale. Cases are pushed into the long grass by spurious requests for unnecessary documentation and weeks /months go by without progress.