BANDITS, SCAMMERS,FRAUDULENT COMPANY Shoud have to get less than 0 as they are big scammer to customers. Bought travel insurance via trip.com and they use different company but this is part of AXA group. After flight has been cancelled then I have sent all the doucments. They rang me few days later and ask silly questions about how, when, where did you purcahse policy and few days later they declined my policy for my arrival destination is not in Uk as I am not Italian. Such a big scammer and no reputation for all the services. Their car insurance policy is absolutely shamble. I have reported to watch dog.

Shocking from start to finish Shocking from start to finish! Missed our flight in November due to wrong information from the airline. They also managed to lose our baggage in the process. The staff at Axa had no clue what they were doing, didn't understand my situation and it felt like I was talking to a robot every time I called. They filed the first claim and paid out £130 (around 10% of the total of my actual costs) then paid out £530 last week for the lost baggage. I claimed for £1600 worth of items. By far the most frustrating company I have ever dealt with.

Quick payment We made a claim under cruise cover. The claim and payment was dealt with within 2 1/2 weeks, which I was very happy with. Everyone I spoke to in customer service was English and had good customer service.

AXA blatantly ghosted me I had a car accident and have had a back ache ever since. I have provided them with all the info including medical report and filled in the form they asked me to fill. Then they went AWOL. It's been a week that I'm sending them follow up emails and no response. This after their doctor had approved my claim. Last thing they asked from me were the receipts of being treated and hospitalization to which I responded there weren't any. I'm a student who is not working I am hoping on my insurance that I paid for to pay out so I can afford treatments. This is really disappointing

Poorly treated My son booked a holiday for us, a few days prior to leaving he lost his dad unexpectedly and we also received news my dad had days left to live..he died in the week we would have been away...therefore we had no choice but to cancel. Of the £3500 he paid was offered back just over £900 and still charged a cancellation fee. Shocking company zero compassion