Impossible to get hold off Impossible to get hold off. Site is broken when trying to make travel insurance claim. No calls back when you fill in call-back form. Got an email when I was also looking health insurance and replied to that email to say that the inbox isn't monitored. Absolutely infuriating - I thought they had a good reputation but my experience is an absolute joke.

What a crap company What a crap company. I had to cancel 2 Holidays which I paid for. I was paid out on 1 which was the cheapest of the 2 and they declined the other when I asked why they refused to answer my 5 emails that I sent although they acknoledged they had received each one. I am now taking my complaint to the Financial Onbudsman.

AVOID AT ANY COST AVOID AT ANY COST! EVEN IF IT'S FREE I became very ill and got admitted to the hospital, I was diagnosed with pneumonia This meant that I was in and out of consciousness, I had no ability to deal with anything at all. My 19-year old daughter who was with me had to deal with everything. It cost a fortune, she had to borrow money from friends and family, she also lost out on her holiday as a result of looking after me. We've provided her insurance details too, they've just asked her to prove her medical bills. As for me: I have submitted everything which clearly states what happened to me and all the costs. But they are refusing to pay me. They've just sent me on a wild goose chase, making my life more misery.

My trip to Amsterdam had to be… My trip to Amsterdam had to be cancelled due to medical reasons. Submitted claim, they wanted a letter from the doctors but they do not do this now due to it being out of their remit! Axa wanted to then know if I had been told I couldn’t fly, now they are saying they cannot give any monies back including a good will gesture. I will never use them again, first and last time. If a zero rating could be given I would.

Poorly treated My son booked a holiday for us, a few days prior to leaving he lost his dad unexpectedly and we also received news my dad had days left to live..he died in the week we would have been away...therefore we had no choice but to cancel. Of the £3500 he paid was offered back just over £900 and still charged a cancellation fee. Shocking company zero compassion