Poorly treated My son booked a holiday for us, a few days prior to leaving he lost his dad unexpectedly and we also received news my dad had days left to live..he died in the week we would have been away...therefore we had no choice but to cancel. Of the £3500 he paid was offered back just over £900 and still charged a cancellation fee. Shocking company zero compassion

BANDITS, SCAMMERS,FRAUDULENT COMPANY Shoud have to get less than 0 as they are big scammer to customers. Bought travel insurance via trip.com and they use different company but this is part of AXA group. After flight has been cancelled then I have sent all the doucments. They rang me few days later and ask silly questions about how, when, where did you purcahse policy and few days later they declined my policy for my arrival destination is not in Uk as I am not Italian. Such a big scammer and no reputation for all the services. Their car insurance policy is absolutely shamble. I have reported to watch dog.

Avoid. My airline damaged my baggage and left me without a laptop, my sole means of working. I called up AXA and advised them and was encouraged to make a claim. Had I known at the time that leaving my baggage in the hold would invalidate my policy, I'd have not bothered claiming, but the staff member didn't tell me this and we spent close to an hour logging the claim. I heard nothing for a week and called back yesterday to be told that my claim had been finalised and I'd get a decision. Bearing in mind I have not been able to work effectively without a laptop, things were dragging too slowly so I called again today. Imagine my surprise when I was told that my claim had been declined on the 23rd, the very day I logged it! Essentially, the staff were too cowardly to tell me over the phone that my claim had been declined (which they'd have seen on the screen!) and instead just passed the buck. Coincidentally I then got a 'declined' letter in my email ten minutes later...how convenient. I rang and asked why I was not told on the spot that the clause in my insurance would negate any claim, and was given some sort of spiel about how 'all evidence needs to be considered'. There was never any need for 'evidence'; my claim was pointless from the onset and the staff member knew this. Logging the claim, waiting for an update, chasing it and then being told 'no' has cost me time and money which I will be pursuing. Axa told me "we don't consider loss of earnings"; easy for them to say when their call staff are getting paid by the hour and are happy to spend their time dragging this unnecessary claim all the way through to its pointless and needless conclusion. If you find your policy is underwritten by Axa, AVOID it and CANCEL it. They do not care about anything other than their bottom line and you'll end up financially drained and furious.

AXA blatantly ghosted me I had a car accident and have had a back ache ever since. I have provided them with all the info including medical report and filled in the form they asked me to fill. Then they went AWOL. It's been a week that I'm sending them follow up emails and no response. This after their doctor had approved my claim. Last thing they asked from me were the receipts of being treated and hospitalization to which I responded there weren't any. I'm a student who is not working I am hoping on my insurance that I paid for to pay out so I can afford treatments. This is really disappointing

Not as bad. Money refunded, but lack of communication Not as bad as expected after reading all of the reviews here. My husband was admitted to the hospital with pneumonia while in DR. We spent 1 night in the hospital and the total cost was £3500. We initially wanted AXA to pay the hospital directly however the AXA advisor said that it may take a very long time since it was Saturday. We ended up paying ourselves and submited a claim when back in UK. We did have to chase them few times and there was lack of communication, however at the end we were refunded in full. It took around 5 weeks from submitting the claim to receiving the money.