I sended documents to them for my claim… I sended documents to them for my claim and its been 20 days since they received, on the website they saying that a response and resolve will be 15 days , when i talk to them today they said its 45 days and 15 days is preliminary , avoid this company , always trying to dont pay

What a crap company What a crap company. I had to cancel 2 Holidays which I paid for. I was paid out on 1 which was the cheapest of the 2 and they declined the other when I asked why they refused to answer my 5 emails that I sent although they acknoledged they had received each one. I am now taking my complaint to the Financial Onbudsman.

AVOID AT ANY COST AVOID AT ANY COST! EVEN IF IT'S FREE I became very ill and got admitted to the hospital, I was diagnosed with pneumonia This meant that I was in and out of consciousness, I had no ability to deal with anything at all. My 19-year old daughter who was with me had to deal with everything. It cost a fortune, she had to borrow money from friends and family, she also lost out on her holiday as a result of looking after me. We've provided her insurance details too, they've just asked her to prove her medical bills. As for me: I have submitted everything which clearly states what happened to me and all the costs. But they are refusing to pay me. They've just sent me on a wild goose chase, making my life more misery.

I would give no stars if possible I would give no stars if possible. I was unable to travel home in July due to a sudden illness and had to attend a hospital in Switzerland. AXA took forever to reply to emails and phone calls. Numerous times I was told not to pay the hospital bill as AXA would pay this, and in January this was to be settled within a couple of days. I received a letter today from the hospital saying they have had to recover the funds, so I am now quite scared that I will have someone coming to my door demanding money. I was going to pay this bill back in October, but AXA said not to as it was easy to do their end. The amount of stress they have caused me is ridiculous. I will be paying this latest bill (which has risen by £200) and demanding the money back from AXA, I wonder how long that will take... What is even the point in having travel insurance if they company won't do their job. I will also be taking this further to the FO. This isn't even half the story. Do not use AXA travel insurance!!!!!

BANDITS, SCAMMERS,FRAUDULENT COMPANY Shoud have to get less than 0 as they are big scammer to customers. Bought travel insurance via trip.com and they use different company but this is part of AXA group. After flight has been cancelled then I have sent all the doucments. They rang me few days later and ask silly questions about how, when, where did you purcahse policy and few days later they declined my policy for my arrival destination is not in Uk as I am not Italian. Such a big scammer and no reputation for all the services. Their car insurance policy is absolutely shamble. I have reported to watch dog.