Fraudsters Do not use this company. I submitted a claim in mid December when the trip of a lifetime I had planned needed to be postponed due to my wife suddenly being admitted to hospital for 7 nights a day before we were due to travel. I diligently phoned all airlines, hotels, trip providers possible (our original trip was for 6 weeks) making several stressed calls trying to receive refunds where we had to cancel. I managed to receive refunds from most companies, however ended up needing to claim for a few hotels and some internal flights that I was unable to cancel. I thought this would be straightforward with a company with a name such as Axa. Several rounds of requests for the same documents that I had already submitted, querying a form submitted by my GP, fake promises that the assessment would be prioritised and finalised by the end of the week. I have now lost all faith that this will be resolved at all. I raised a formal complaint, and received what to me seemed a satisfactory response. This came with a promise that my claim would be finalised within 5 days. I chased again yesterday and was promised a call back. The 5 days has now passed and I still haven’t heard anymore from the claims team. I now will be raising this with the financial ombudsman.

I would give no stars if possible I would give no stars if possible. I was unable to travel home in July due to a sudden illness and had to attend a hospital in Switzerland. AXA took forever to reply to emails and phone calls. Numerous times I was told not to pay the hospital bill as AXA would pay this, and in January this was to be settled within a couple of days. I received a letter today from the hospital saying they have had to recover the funds, so I am now quite scared that I will have someone coming to my door demanding money. I was going to pay this bill back in October, but AXA said not to as it was easy to do their end. The amount of stress they have caused me is ridiculous. I will be paying this latest bill (which has risen by £200) and demanding the money back from AXA, I wonder how long that will take... What is even the point in having travel insurance if they company won't do their job. I will also be taking this further to the FO. This isn't even half the story. Do not use AXA travel insurance!!!!!

Would give zero stars if possible Would give zero stars if possible. Had to cancel trip due to injury.Submitted relevant documentation to support, heard nothing. Turns out cancellation letter from Crystal could not be opened ( Crystal have been useless) and I had to contact AXA to find this out and get Crystal to reissue, this took 3 attempts by the buffoons at Crystal. Once resubmitted again heard nothing. 10 days passed and after emails , called AXA and was assured claim would be prioritised, nothing. 10 days later have just called and been told payment pending and after 20 minute hold have been informed payment approved and will take 5-7 days. , nightmare. Constantly use stalling tactics.

Not as bad. Money refunded, but lack of communication Not as bad as expected after reading all of the reviews here. My husband was admitted to the hospital with pneumonia while in DR. We spent 1 night in the hospital and the total cost was £3500. We initially wanted AXA to pay the hospital directly however the AXA advisor said that it may take a very long time since it was Saturday. We ended up paying ourselves and submited a claim when back in UK. We did have to chase them few times and there was lack of communication, however at the end we were refunded in full. It took around 5 weeks from submitting the claim to receiving the money.

Don't BUY Don't BUY! the site offers false reviews and they use AXA as provider and they are awful! Got stranded without any ferry, flights or any other transport in el nido and lost my jon refundable accommodation. In Addition had to buy new accommodation for 2 days last minute costing me in total £900. For my surprise AXA only covers 20£ per 12h of delay and say that trip cancellation is only for trips to and from the uk. They thieves and liars!