You're not in good hands, with ALLSTATE If I could give them zero stars, I would. We have recently left Allstate. Our agent, Thomas Gordy was useless. We had issue after issue with policy renewals and claims. After leaving Allstate our rates went down and customer service went up with the new provider. We had a permanent above ground pool at our house. It was partially recessed in the ground by 2 feet and was 4 foot above ground. In the middle of the night of the 4th of July the pool wall ruptured. We don't now why, but had lots of heat lightning that night that was caught on video from our surveillance cameras. We filed a claim with our home owners insurance. We were told pools were not permanent structures as they can be taken down each year; then we were told it was covered as it was set in the ground; then we were told it was not covered as the house was not attached to it; then we were told it was covered as the plumbing and electrical was attached permanently to it; then we were told too bad it is not covered and should look for other insurance. We even got the run around from the corporate lines and bypassing our agent. So we cut our losses and left ALLSTATE per the recommendations of our agent THOMAS GORDY. We later found out that when they reported comprehensive claims to our clue report as at fault accidents. Pretty shady tactics is you ask me. So moral of the story, "YOU'RE NOT IN GOOD HANDS, WITH ALLSTATE!" Update 05/02/2024: Still trying to work through the claims issue. Complaints filed with BBB. Allstate tells the BBB that the issue was addressed. BBB closes complaint. When I contact the BBB they recommend I contact an attorney and give me some links to find one. Michelle Elmore claims to be a manager of property claims and was handling updates. Still got nowhere. Her and Andrea Bell updated our contact information but do not respond to other concerns in our communications. Michelle tells us she is It is almost like Allstate takes pride in denying claims.

Roadside assistant is non existant !! Roadside assistance sucks so bad !!! a robot answers the phone, gives you the run around, only to hang up on you at the end if you push the button to speak with a human. Use the app for faster service, it says. Great, and what if I'm stuck off the side of the road of a freeway where there is no internet service ? It's so ridiculous

Arron Andrews worse insurance agent… Arron Andrews worse insurance agent ever. Anyone in West Michigan Area avoid dealing with him. Located in Byron Center Michigan. Not even deserving a 1 star. 🤮🤮🤮🤮🤮

Allstate is horrible!!!! Don't learn the hard way like I did Worst insurance company. Let me make a claim told me I was covered, adjuster called and told me I was not covered. Called customer service back he said I was covered it was showing weird in their system. He told me it was fixed and I was covered 3 more times before hanging up. Called the adjuster back she said he lied. Had to do 2 different 3 way calls with adjuster and customer service to listen them argue covered not covered. After it was all said and done. I ended up having my claim denied because I had full coverage with everything but collision. So everything was covered except the ONE thing that has a loan on it.

THIS COMPANY HAD ME SIGN UP A NEW… THIS COMPANY HAD ME SIGN UP A NEW POLICY MY FIRST TIME APPLYING FOR RENTERS INSURANCE IN ADDITION, I HAD A WATER FLOOD IN MY BUILIDING. I SIGN UP FOR RENTERS INSURANCE TO PROTECT MY ASSETS TO DUE TO FLOOD. THEY GOT MY AGE WRONG ON THE POLCIY AND WHEN I CALLED TO GET IT ADDRESSED IN ANY EVENT, THEY GOT RUDE ME ON THE PHONE. I CANCELLED THE WHOLE POLICY