WORST OF THE WORST!! WORST OF THE WORST!!! While buying a new car at dealership I was offered to switch to ALLSTATE. I was promised a much better deal than I had with PEMCO at the time, and my premium did go down by $30, but only for a few months, and then it went up by $60. Then I had a water leak at my house and two water damage certified third party companies confirmed it was a short term damage, whereas Allstate adjuster Nikolas and his manager Ross insisted it was long term and didn’t cover the damage. HORRIBLE COMPANY AND PEOPLE.

Terrible on response Terrible on response. Then when Simpson finally did respond, he suddenly stopped. My policy change request was important before my renewal was approaching as Allstate was charging me a significant monthly increase. And he just left me hanging. Then when I call, you get sent to a voicemail service, no answer! I am leaving as we speak.

I was delighted to get the assistance… I was delighted to get the assistance for my car door unlock on 1st January, 2024. Within 20 mts of my call for help, Mr Sam, Technician from Allside Roadside Assistance artived my place and unlocked my car door. He is very helpful and dedicated towards his duties.

Worst insurance company Worst insurance company, I've ever dealt with. The fees and extra charges, is robbery. Unfortunately greed runs Allstate, not customer service. Only been a customer for a few months and I'm already, tired of this company.

You're not in good hands, with ALLSTATE If I could give them zero stars, I would. We have recently left Allstate. Our agent, Thomas Gordy was useless. We had issue after issue with policy renewals and claims. After leaving Allstate our rates went down and customer service went up with the new provider. We had a permanent above ground pool at our house. It was partially recessed in the ground by 2 feet and was 4 foot above ground. In the middle of the night of the 4th of July the pool wall ruptured. We don't now why, but had lots of heat lightning that night that was caught on video from our surveillance cameras. We filed a claim with our home owners insurance. We were told pools were not permanent structures as they can be taken down each year; then we were told it was covered as it was set in the ground; then we were told it was not covered as the house was not attached to it; then we were told it was covered as the plumbing and electrical was attached permanently to it; then we were told too bad it is not covered and should look for other insurance. We even got the run around from the corporate lines and bypassing our agent. So we cut our losses and left ALLSTATE per the recommendations of our agent THOMAS GORDY. We later found out that when they reported comprehensive claims to our clue report as at fault accidents. Pretty shady tactics is you ask me. So moral of the story, "YOU'RE NOT IN GOOD HANDS, WITH ALLSTATE!" Update 05/02/2024: Still trying to work through the claims issue. Complaints filed with BBB. Allstate tells the BBB that the issue was addressed. BBB closes complaint. When I contact the BBB they recommend I contact an attorney and give me some links to find one. Michelle Elmore claims to be a manager of property claims and was handling updates. Still got nowhere. Her and Andrea Bell updated our contact information but do not respond to other concerns in our communications. Michelle tells us she is It is almost like Allstate takes pride in denying claims.