Lorenzo Etienne
GBFirst and last time with this company First time and definitely last time with this company. Contractor been messaging them for more than a week as well as leaving voicemails, so I had to call and ask for a manager and still waiting cause guess what...to actually talk to a manager it usually takes 24 to 48 hours. Hope that I won't have to sue them if they don't take care of my issue. But right now they are just ignoring my contractor and lie to him by letting me know that they will call him back. So unprofessional and as soon as they are done with my claim I will start looking for a better insurance company.
Freda Smith
GBTerrible on response Terrible on response. Then when Simpson finally did respond, he suddenly stopped. My policy change request was important before my renewal was approaching as Allstate was charging me a significant monthly increase. And he just left me hanging. Then when I call, you get sent to a voicemail service, no answer! I am leaving as we speak.
Nunu
IQHORRIBLE COMPANY HORRIBLE COMPANY DOES NOT DESERVE EVEN 1 star They changed my policy without my knowledge or permission and won’t give a refund. NEVER USE “Allstate” 👎🏻
andrea marcucci
GBRoadside assistant is non existant !! Roadside assistance sucks so bad !!! a robot answers the phone, gives you the run around, only to hang up on you at the end if you push the button to speak with a human. Use the app for faster service, it says. Great, and what if I'm stuck off the side of the road of a freeway where there is no internet service ? It's so ridiculous
Curt
GBMy car was T-boned by a driver covered… My car was T-boned by a driver covered by Allstate Auto Insurance. My insurance spoke with witnesses who were there and quickly determined that the other driver was at fault, sped to run a red light, and hit my car. Allstate denied our claim without speaking with the witness. When I begged them to call the witness, they finally relented but said it wouldn't matter and then refused to listen to what the witness had to say. I will never use Allstate and strongly suggest avoiding them at all costs. This is insurance fraud.