Mad in the Military We had a pipe freeze and burst on January 16, 2024. Naturally, we immediately filed a claim with Allstate and find a company to do the mitigation/restoration. Seems like this should be a fairly simple task to get completed. Man was I WRONG! Here we are 3.5 months later and the job is not completed. OHHHH yes and let me not forget to mention we are a military family PCSing to our next duty station. Because this repair is in limbo we are going to be separated AND the sell of our home is on hold. It appears Allstate thinks this is an ok way to do business. Our claims adjustor, Carmen Zuluaga, has been a pain in the a$& to work with. She has been inflexible to the needs of this repair and even screwed up documents and payments. Myself and the restoration company have spoken to her on multiple occasions, received information and changes she agreed to, yet the documents and payments haven’t reflected any of that. Allstate is trying to cut corners on the repair of this house and not complete to pre-incident condition. THAT is unacceptable. And now they are not wanting to pay for the quoted amount, leaving us to pay thousands out of pocket. I think NOT! That’s why we pay a premium and a deductible….which Carmen documented inaccurately. She wrote that our deductible was $500 more than it actually is. The restoration company and myself have asked to speak with her supervisor on multiple occasions and she has denied us. She told the restoration company “I spoke to them and they agree with me,” and wouldn’t provide the contact information the them. I have requested the same information in emails and she avoids the request and simply states my new adjustor will be in contact within the next 24-48 hours. Oh yes, there’s that. Last week we found out she was moved departments ONLY AFTER requesting supervisor information. So not only is Allstate screwing with this restoration, they are now holding up a military family from moving due to their incompetence. I guess they feel it’s ok to separate families and support systems. I will be moving all insurances and NEVER use this company again. They are a disgrace to the industry. I guess this is why public adjustors are in business, to look out for people in this exact situation.

HORRIBLE COMPANY HORRIBLE COMPANY DOES NOT DESERVE EVEN 1 star They changed my policy without my knowledge or permission and won’t give a refund. NEVER USE “Allstate” 👎🏻

First and last time with this company First time and definitely last time with this company. Contractor been messaging them for more than a week as well as leaving voicemails, so I had to call and ask for a manager and still waiting cause guess what...to actually talk to a manager it usually takes 24 to 48 hours. Hope that I won't have to sue them if they don't take care of my issue. But right now they are just ignoring my contractor and lie to him by letting me know that they will call him back. So unprofessional and as soon as they are done with my claim I will start looking for a better insurance company.

8 years with the company and leaving 8 years with the company, zero accidents, zero tickets and they keep increasing my rate every year for the last 2 years and by A LOT and when you call them, rude entitled customer reps just brush you off and give you some nonsense excuses. Moving to another company. ALL STATE does not deserve your money or loyalty!

Allstate is charging me $30 for… Allstate is charging me $30 for removing my ex-husband's name from auto policy. Have you heard anything more ridiculous?? And to top it all, I had to call 1800-Allstate number to make a payment and waited 22 minutes just to be disconnected. It would be nice to charge them for my time spent waiting. Don't use them.