Scam When I bought my house, my realtor bought this as a gift for me. I thought this was nice of her until my washing machine broke. Called the repairman like they told me to. He said it was unfixable due to the age of the machine and no parts available anymore. APHW disagreed and said parts were available. The repairman charged me $110 for the service call and APHW offered me $142 to buy a new washer. I bought a new washer and went to submit my service bill and new washer receipt. I was told I needed to have the new washer professionally installed and to send in the bill to get my $142. Are you kidding me to have the washer professionally installed? All you do is plug it into he outlet and connect the hot and cold water hoses, anyone can do that by themselves! It would have cost me over $100 to have a plumber come to my house to do that. So now I would have spent over $200 to get $142 back. I sure learned my lesson on home warranties.

This a follow up from an earlier review… This a follow up from an earlier review After I voice my frustration with APHW they contacted me. I will say that the reimbursement process was easy and like they said they would I was reimbursed sooner than the 7 to 10 days I was told to allow. I felt better from my earlier experience. So for that I want to thank them.

There is a reason why customers pay for insurance... coverage. This company can be improved by actually covering appliance issues. We purchased a new home; within a couple of months the most important things went out, our fridge and the AC unit. No fridge or AC during the summer with a young teen, preteen and an infant. Obviously, we were not living in the home long enough for the issues to be our fault. When I inquired about actually speaking with someone that should have been able to help with alternative options, I was sent a cancellation letter with no one to speak with as opposed to a representative attempting to work on fixing the issue. I should have done more research on this company. A waste of money, will not be renewing =) Also, these reviews are deplorable.

Straight up fraud- don't even bother APHW stated that they would only pay 200.00 of the 550.00 repair. As I questioned this, the warranty representative stated that 200.00 is the maximum that would be paid for the repair. I looked over my contract and nowhere does it state maximum paid prices or does it have a menu of component repairs and prices. I bought this contract with the assurance that only the deductible would have to be paid upon a given repair. This company is misleading their customers.

Another disreputable company As in other customer reviews, I find that this company does everything possible to avoid paying claims. I was given a home warranty when I purchased a house and found within 3 months that there was a plumbing issue/failure. The company requires you call when the plumber is onsite which I did. After many holds, and the cs person speaking with the plumber, she said $75 of the $450 repair would be covered, even though the plumbing cost covered all the essentials of the repair. The cs people are paid to deny claims and/or find a way to pay as little as possible. I prefer to pay for the repair myself and consider this home warranty useless. This is a scam company, people; now I await their reply with platitudes and false justifications.