APHW will not Pay! If i could, i would put a negative 5 stars. The oven is supposed to be covered. As of inspection, it was working. Oven failed and we called contractor as instructed. Contractor stated oven failed and no replacement parts are available due to partial serial/model number and age of oven/range. America's Preferred Home Warranty will not cover replacement nor pay the contractor for diagnosis as our contract specifies. They keep saying give us an estimate for replacement parts. Per the contractor, "NO parts are available for this unit, the oven/range has to be replaced." America's Preferred will not pay for anything. Total Scam

Straight up fraud- don't even bother APHW stated that they would only pay 200.00 of the 550.00 repair. As I questioned this, the warranty representative stated that 200.00 is the maximum that would be paid for the repair. I looked over my contract and nowhere does it state maximum paid prices or does it have a menu of component repairs and prices. I bought this contract with the assurance that only the deductible would have to be paid upon a given repair. This company is misleading their customers.

There is a reason why customers pay for insurance... coverage. This company can be improved by actually covering appliance issues. We purchased a new home; within a couple of months the most important things went out, our fridge and the AC unit. No fridge or AC during the summer with a young teen, preteen and an infant. Obviously, we were not living in the home long enough for the issues to be our fault. When I inquired about actually speaking with someone that should have been able to help with alternative options, I was sent a cancellation letter with no one to speak with as opposed to a representative attempting to work on fixing the issue. I should have done more research on this company. A waste of money, will not be renewing =) Also, these reviews are deplorable.

THIS COMPANY DOES NOT REFUND...THEY KEEP YOUR MONEY...STAY AWAY! This company does not honor their refund policy. It's been a 3 month battle with the company to get me my refund. Their excuse is "I don't store credit card information so you need to give us your credit card info" but when I explain that my card was replaced with a new one they say "I need a letter from you bank stating the old card was replaced" but what they don't realize is that banks don't store old card information, let alone for them to state they replaced the old one for a new. This company is a total SCAM.

SCAM THEIR CLIENTS. DO NOT PURCHASE. REALTOR'S DO NOT SELL THIS WARRANTY. THIS COMPANY SCAMS ALL HOMEOWNERS. THEY DENY ALL OF THE REPLACEMENT AND ONLY WANT TO DENY CLAIMS OR REPLACE "PARTS". SCAM-SCAM-SCAM-SCAM. I AM A REALTOR WITH 25 YEARS OF EXPERIENCE, I HATE THAT I HAVE SOLD/ASSIGNED THESE TO MY CLIENTS AND PURCHASED THIS PRODUCT MYSELF. RUNNNNNN DON'T WALK RUN AWAY FROM SELLING THIS WARRANTY. THIS IS A SCAM.