Total scam Total scam. Hidden rules and deceitful advertising. Everyone can see your award winning customer service by reading your reviews. I have worked with 3 home warranty companies in the past ten years and they are by far the worst.

THIS COMPANY DOES NOT REFUND...THEY KEEP YOUR MONEY...STAY AWAY! This company does not honor their refund policy. It's been a 3 month battle with the company to get me my refund. Their excuse is "I don't store credit card information so you need to give us your credit card info" but when I explain that my card was replaced with a new one they say "I need a letter from you bank stating the old card was replaced" but what they don't realize is that banks don't store old card information, let alone for them to state they replaced the old one for a new. This company is a total SCAM.

It has been very time consuming to deal… It has been very time consuming to deal with them. My contractor and I had to have numerous phone calls with them.I just called again for update on my status. The response was "We have been trying to call you", but it is interesting that my cell phone shows no calls received lately from them. Next, I just don't understand why our a/c unit replacement is not being reimbursed at the maximum of $2,250. At a cost of over $16,000 dollars, we are not even getting the maximum amount allowed. We have been loyal APHW customers since 2016 and maintained our system with regular maintenance checkups.

Straight up fraud- don't even bother APHW stated that they would only pay 200.00 of the 550.00 repair. As I questioned this, the warranty representative stated that 200.00 is the maximum that would be paid for the repair. I looked over my contract and nowhere does it state maximum paid prices or does it have a menu of component repairs and prices. I bought this contract with the assurance that only the deductible would have to be paid upon a given repair. This company is misleading their customers.

Outrageous demands for claim approval Garbage disposal leaked out bottom of motor. Contractor told them seal likely failed. Claim was not approved because the contractor could not state why seal failed without tearing apart the disposal. I guess if lightning strikes my HVAC the claim will not be approved unless the bad weather can be explained, and why lightning struck my compressor instead of my neighbors.