This a follow up from an earlier review… This a follow up from an earlier review After I voice my frustration with APHW they contacted me. I will say that the reimbursement process was easy and like they said they would I was reimbursed sooner than the 7 to 10 days I was told to allow. I felt better from my earlier experience. So for that I want to thank them.

More of the same Update: They never called. More of the same. Plumber called to diagnose clogged basement floor drain, installed under flooring in basement (100 year old house, old house things...) had to rip up floor to find source of leak. Explained to APHW process, plumber proceeds, finds drain clog caused by corroded drain cover. Replaces cover. Problem solved. APHW denies claim, stating drain covers are not part of plumbing system. Left with holes in floors, and 800 dollar bill. Canceling policy.

BUYERS BEWARE - I Don’t Recommend My garage door drive belt failed due to age, wear, and tear. Policy stated it covers the garage door drive mechanism as well as the chain. Claim was denied because they only cover chains, not drive belts. They both do the exact same thing, only a drive belt is much quieter. Furthermore the drive belt is part of the garage door drive mechanism. Without a functioning intact drive belt the door does not move unless you lift or lower it manually. In spite of trying to explain this the company refused to change their decision as they only cover chains and not belts in spite of them both serving the exact same function. So BUYERS BEWARE - this company will not apply common sense and logic when evaluating a claim. They will stick to the EXACT wording in their warranty/policy brochure.

THIS COMPANY DOES NOT REFUND...THEY KEEP YOUR MONEY...STAY AWAY! This company does not honor their refund policy. It's been a 3 month battle with the company to get me my refund. Their excuse is "I don't store credit card information so you need to give us your credit card info" but when I explain that my card was replaced with a new one they say "I need a letter from you bank stating the old card was replaced" but what they don't realize is that banks don't store old card information, let alone for them to state they replaced the old one for a new. This company is a total SCAM.

APHW will not Pay! If i could, i would put a negative 5 stars. The oven is supposed to be covered. As of inspection, it was working. Oven failed and we called contractor as instructed. Contractor stated oven failed and no replacement parts are available due to partial serial/model number and age of oven/range. America's Preferred Home Warranty will not cover replacement nor pay the contractor for diagnosis as our contract specifies. They keep saying give us an estimate for replacement parts. Per the contractor, "NO parts are available for this unit, the oven/range has to be replaced." America's Preferred will not pay for anything. Total Scam